Rosapetra Spa Resort

房間歲小 五臟俱全 酒店看出去就有雪山

We chose Rosapetra Spa Resort because it was the only hotel in the area that advertised included air conditioning in the rooms, as stated on both their website and TripAdvisor. Unfortunately, this was not true. Instead, we were offered a portable fan, which did not help and meant we had to sleep with both the window and balcony door open. Our room was quite small but did have a balcony with a view of the mountains. While the facilities, breakfast, and bed were all good, the stay felt extremely overpriced, especially since we didn’t get the air conditioning we specifically paid for.

The spa! Wonderful. The breakfast spread too. Our room was small but fine. Was surprised that at this price point there isn’t air conditioning, and in August it was warm in our room. They offered us a fan but I’m not sure it worked (could have been user error & we never said anything to them about it; I have no doubt the front desk would have responded promptly had we asked, given their consistently excellent & responsive service). Very convenient & easy garage parking underground that felt secure. Service from front desk was outstanding—truly above & beyond. The dining was so-so, very expensive for what it was, with rather neglectful service in the end (after a strong start). You will want to be dressed nicely at dinner. Gym was also very, very nice. The spa was the best part for me— cold plunge, multiple saunas, massage stations in the pool—loved it. Note that this hotel is a little out of town & the traffic was awful while we were there. For driving the mountain passes, you may want to be on the other side of town, but I’d stay here again regardless.

A stunning hotel set just outside Cortina with a friendly shuttle bus into town. Great restaurant, bar area, and leisure facilities, but the highlight is the staff, where nothing is too much trouble. In particular, the concierge's knowledge of walks and via ferrata was incredible, and added huge value to our holiday. Can't wait to return.

Wow - this place is simply fantastic. All staff are super friendly and helpful. Our room is enormous with beautiful views of the mountains. And the concierge has set us up with some great hikes. Restaurant food and service impeccable (and very reasonably priced for the high quality). Only regret is that we are not staying longer.

Honestly, I do not know where to start. Each of the departments is flawed, understaffed and poorly run. The new Management is trying to recover from inheriting a property in decline. There is a very, very, very long road ahead. First and foremost,: attitude must change! The adage that the Customer/Guest is always right, does not come even close to vocabulary at Rosapetra. If a rotten egg is served for breakfast, it is the guest's palate or the guest's taste buds that must be having an issue, because the carton of eggs "was just delivered" and therefore: "there could not be a rotten eggs inside". Meanwhile the guest is becoming ill, but...who cares? When housekeeping breaks personal items in the room, the denial and the stonewalling only rival those of a political candidate with 1% of the votes who claims (s)he is going to be the winner. Unfortunately, when forced to admit the deed, the staff closes ranks and your item(s) is gone. When the SPA, makes major mistakes on day/time of your appointment(s), it is your fault. You, the Customer, is in the wrong for showing up on time. Ms. Eleonora (SPA Manager of sort) reminds you that her staff cannot make a mistake. They are the all-knowing, all understanding. You are just the ***** paying their salaries. When the guest spends over $1000 (one thousand) per night, and the reservation INCLUDES a full English-style breakfast, one quickly finds out that an omelette or a toast are not included. In fact, there is a long list of items NOT included in the breakfast. 5 stars...really? However, if one queries the Restaurant's Manager about the aforementioned charges, he will dazzle you with stories of how long it takes to cook an omelette versus 3 sunny side up style eggs. The embellishment continues detailing how the ham comes from a very special farm and it must be charged extra when put in a toast. It would be funny if it were not tragic and unbecoming. If you book the standard room, you better travel light, very light, because there is no space for luggage in the prison cell size room. (I have never been to prison). Orange is the new black docet. Do you want a mattress brought to the terrace? Expect to wait for 45 minutes. The same is true if you order room service: one hour wait and it is delivered cold, but that is just because the restaurant is understaffed. Every item is charged as an extra, I am surprised that the elevator does not have a coin slot. The head Concierge with a "local" pedigree cannot find a train schedule, even if you type the departure and arrival points for him. Oh well, it is your fault: if you would just travel by air like all other guests!!! However he is very good in taking kick-backs from the "hand picked" safe taxi drivers. The new Mandarin Oriental will open 4 minutes down the street, in the old Cristallo. Those in the know will flock to a real 5 stars property. The Aman Rosa Alpina (not Rosapetra) will open 50 minutes further away. There is a gentleman from Sri Lank