Castillo Hotel Son Vida, a Luxury Collection Hotel, Mallorca

Amazing service, a gorgeous skyline and the atmosphere overall is fantastic. Thankful to Jasmin, Laura, Toni, Andres for such an unforgettable birthday I spent there. If you are in Palma, definitely visit this place. At least, book a breakfast or afternoon tea. Truly impressive, everything is 10/10!

- Beautiful hotel set in an old castle. - Lovely view of the gardens from our balcony. - Nice outdoor furniture. Additionally, the terrace/ outdoor area overlooking Palma is a top class spot for a drink pre/ post dinner. There was a DJ there one night playing the saxophone who was fantastic. - Bar staff were friendly. Cocktails were also delicious. - Breakfast to the room is amazing. - They brought me a birthday cake which was a touch of class! - The poolside food is tasty. - We thought it was decent value for money. - Pool service was slow and should improve. It is a pity because the pool area is very nice and a great spot to chill out and relax for the day. This is the only thing that lets it down. - Not sure how well the shops underneath the hotel fit in. Little unusual for a luxury castle hotel!

A 5 star hotel needs to have a better working relationship with the local taxi company. Lots of people waiting long after the times they are booked for The concierge does his best placating people who are used to better service Rest of the hotel is spot on

I have just come back from this wonderful hotel and despite reading some negative reviews I couldn’t find anything to fault.This was our first stay her and really loved it. The staff are so lovely and it’s very noticeable how they have been trained to speak to guests. Nothing is too much for them,from breakfast staff..Paula who well fell in love with was just the most delightful girl who had the time to chat and nothing was too much for her. Pedro one of the concierge was a delight too telling us how he had been with the hotel for 31 years..You could just tell he was a long lasting employee. The pool staff were very accommodating,getting you towels and always helpful to move your umbrella into the shade! We checked in quickly and waited for our room as we were early so had a lovely light lunch at pool cafe. Good choices of food and drinks,nicely presented. Our room was on 7th floor and had a nice balcony to the side of the hotel so we got the sun in the morning. Bed and pillows were very comfy and have fallen in love with the BYREDO products in the bathroom which were amazing.Good bath,shower,large bath towels and excellent hot water and good water pressure.plenty of bottled water every day in room as there is no shops in walking distance of hotel.Hair dryer was excellent too.Breakfast was excellent and very high quality food,fruit,homemade granola and amazing types of breads . Lovely cakes and beigles,smoked salmon,smashed avocado and excellent cheeses and of course any egg you wanted.Also a selection of different yogurts and milks.The fruit selection was of highest quality.You went inside to get the breakfast in two areas but we ate outside.only the first weekend was it busy so had to eat inside. Breakfast is on till 11 am every morning which we really liked. Also the tea was excellent,fresh tea brewed in a pot,very good indeed and good latte coffee.My only minor comment would be I feel they need to install a hot water/coffeemachine to quicken the service to get your drinks. There is a bus stop outside hotel for 2 euros. The bus comes every hour at 15 min past the hour. It stops right outside El Corte Ingles in Jaume 111 and took 20/23 min. Coming back to be honest we picked up a taxi which was 11 euros.DO NOT use UBER as they charge double the price. Much cheaper to get taxi in street in Palma or order a taxi from hotel if you don’t want the bus.Sun loungers were easy to get at pool and no need to reserve early.They were also very comfortable. We ate in the hotel restaurant which was outstanding. Very high quality fine dining food which was beautifully presented on lovely crockery. Often you could hear the live music from the bar which was lovely as you were having dinner but the music stopped at maybe 8.30/9.Again staff were well trained and service was good.hotel has lovely inside/outside bar too. We had a welcome party a few days after we arrived and met with the General manager.lovely canopies were served together with a selection of cava/

The king has lost its crown. I have been visiting Castillo son Vida for at least 15 years as a family with a few breaks during that period but at least 10 out of the last 15. But this year the king has allowed its crown to droop with tired rooms, poor service especially around the pool side and now accommodating events rather than the residents. Our suite had air conditioning that pumped out air but no cooling, a bed that made squeaks than an undergrads dorm and frankly the place is in need of a good clean and spruce up. As a platinum Marriott member none of the usual benefits appear to apply. The hotel is now focused on external events at the expense of the residents as the external terrace, the jewel in the hotels crown was closed to residents to accommodate the young and beautiful of Palma. This was a huge disappointment for our family, loyal evangelists of the hotel. The property itself is fantastic but the operation of what was a great hotel has dropped to mid table mediocrity. There are better hotels in the island and in Palma.

Astonished to read the derogatory review currently on view. Visitors should not be deterred, it is quite contrary to the views of this guest who has enjoyed a superb stay in each of the past five years..in fact our first visit was in the sixties shortly after the hotel opened. There is a wonderful feeling of space, comfort, and elegance. The staff are outstanding in their energy, enthusiasm and genuine welcome. There are usually at least two people at Reception, the tables on the terrace immaculate, and the service first class. The choice on the terrace may be a little repetitive, but a special request never fails to satisfy. Perhaps also a review of how drinks by the pool are delivered to the correct guest May be considered, but breakfast is made special by the greeting by the smiling receptionist, the food splendid, the tea hot, and full choice of food. The lunch bar, perched in a breezy spot, above the pool perfect, and as for the cleanliness and comfort of the rooms…we slept. Blissfully. Lighting very good, bathroom accessible, and TV provided a very clear picture of all the main stations (BBC 1, 2, and ITV as well as Sky.) Perhaps the manager, David, I think could have found a smile and a touch of eye contact with guests, on his frequent rounds ? But back to the important thing for old codgers like us..the elegance, the quiet atmosphere (no kids) though perhaps one. Problem, how can adults, sitting quietly by the pool, find it necessary to shout in their conversations when standing in the pool ?..it amplifies, and I don’t want to hear lectures delivered from the pool. The pool staff, brilliant. Towels sorted, and umbrellas tilted in position even without asking. Can’t wait to come back. So, to the man who complained, which precipitated this outburst, you must have been n at another hotel