Pengguna Tetamu
13 Jun 2023
For the positive part I'll say that I've stayed in this Premier Inn many times and the staff are always great. Friendly and helpful, and available to answer any queries. On this occasion my stay was awful. Really bad. It was unbearably hot. And I'm happy to stay somewhere without air con, that isn't an issue, most places provide a large fan to help keep us cool if they can't cool the actual room. This time the fan provided (shown on the pic) was the smallest I've ever been given, and I couldn't feel it unless I was literally standing in front of it. We got no sleep at night and had to try and sleep for a little while after around 8.30am when it cooled down slightly. This morning we cancelled our plans to try and sleep instead. I expected to be warm but it was unbelievable this weekend. We went out and bought a fan ourselves and an extension lead so we could actually feel the air. On our first day there was no cold water in the afternoon, just hot. And I mean that no matter how long I ran the cold tap for the water was still hot, but we managed to buy some bottled water so that was annoying but was sorted easily. My disappointment comes from Premier Inn's response (not the hotel, I mean customer services) and that I should have booked a hotel with air con. I tried to explain that the fans that the hotel had been provided with are completely inadequate but to be honest they didn't want to know. I always choose Premier Inn over other chains but honestly their service has put me off. The staff deserve better than what they've been given to give to customers.
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