Hotel berhampiran Sgt Bilko’s Vintage Emporium & The Phil Silvers Archival Museum, Coventry

It was a clean and quiet place to stay, and the room was big enough. If you need to use 24hrs gym, it's just 10/8 minute walk from the hotel you find Puregym. There are lots of food choices, including around 3 kebab shops across the street and 1 Thai & Hindi near the hotel. If you are looking for something fancy, just working 10 minutes, you will arrive at the Coventry market, with plenty of choices near the market.

Nice Hotel, Friendly Staff. Far from city centre. If you are using public transport time consuming to get to and from the hotel, which is a waste of time. Hotel was very clean.

The hotel is spending a lot of money on re carpeting and room refurbishment which makes the stay more enjoyable but for me the food needs to improve. Bar meal last visit was served on a cold plate, so a cold meal. Breakfast is unappetising so I eat elsewhere. 3 night stay with no room service means the 4 tea bags and milk doesn’t last. But the hotel has improved greatly from where it was and does some great room rate deals.

We stayed for 4 nights as we were visiting friends in the area. We had a king size room which was very spacious, the bed was comfortable and there was an armchair and a desk chair to sit on. The only problem was there was not a socket next to the bed but we managed by stretching the electric lead to a socket on the desk. The bathroom was very nice with a bath with shower over and plenty of nice fluffy towels. Housekeeping was good and the room was cleaned and towels replaced every day. Breakfast was excellent: various cereals and fruit followed by a selection of cooked items, then croissants, crumpets and toast. As there were not many guests there was no hot food on display. The chef Chris asked what we wanted and cooked it fresh for us which was great. The restaurant was beautiful, there was a bar and other meeting rooms. The only criticism I have is it is difficult for disabled guests. There are steps up to the entrance and I think they should look into providing a ramp. Saying that the young man in reception carried our luggage out to the car when he saw we were struggling. All the staff were very pleasant and helpful. I would certainly recommend this hotel.

We booked this hotel last minute after having to make changes to our trip to the NEC. Not fancying a glamping pod, we booked a room and were allocated the honeymoon suite. The hotel was very clean throughout and you could smell the cleaning products as soon as you walked in, indicating the cleaners had been in doing a thorough job. Staff were lovely and friendly and let us check in an hour early as the room was ready when we arrived at 2pm. Free parking is provided and I could see my car from the window of our room. The location is good and site was nice and quiet, despite having an events centre next door. There isn’t much within walking distance however there’s a bar and restaurant on site to cater for your needs. There’s also free wifi however our mobile signals were absolutely fine so we had no reason to make use of it on this occasion. Jacuzzi in the room was a nice touch and big enough to fit two people in. Was delighted to find out that a complimentary breakfast was included the following morning, and not too early either, starting at 9am. Sunday check out at 11am was ideal without us having to rush. As pleasant as the hotel is, it needs a fair bit of work. It’s very dated and tired looking. It’s creaky and old and is in need of a bit of a restoration, more than just a lick of paint here and there. The walls are paper thin, as I was lying in bed I could hear the person in the next room using the toilet - I won’t get graphic but let me just say I could hear everything as though I was in the room with them. One of the windows in our room wouldn’t shut at all, which wasn’t a massive issue as the weather wasn’t too bad, but during colder months this would’ve been impossible to sleep through. The old wooden frames were warped and you couldn’t even put it on the latch as the metal lever had snapped. There was no hot water for the shower so we were forced to take a cool shower. Not the end of the world but a bit inconvenient. My wife also pointed out that there was nowhere for her to get ready and do her makeup. The room is more than big enough to fit a dressing table in and this would’ve saved her sitting on the floor in front of the mirror to do her hair and makeup. It’s also pricey compared to local competitors. Breakfast was okay but lacking a few basics - no hash brown or black pudding. It would also benefit from a variety of options such as fresh fruit and yogurt. On the whole it was a nice experience but I’d only stay here again if I couldn’t get in anywhere else OR if it was modernised and updated throughout.

Thank you to all the staff for such a wonderful stay! The reception staff were so friendly, helpful and welcoming. Our rooms were immaculate and the beds incredibly comfortable. I think between us we had a bit of everything at breakfast the next morning and it was great! Very convenient for the NEC - less than 20 minute easy drive away. They also have 2 fast and a number of the slower car chargers and both fast ones were free when we arrived mid afternoon on Saturday which I hadn’t expected so that was just the icing on the cake. Would definitely stay again!

Stayed one Tuesday night with business colleagues. Well presented hotel in a largely residential area. Plenty of car parking, welcoming reception. Evening meal at the onsite Marco Pierre White restaurant was very good, attentive staff with a sense of humour. Retired to the bar afterwards, but this closed at 10:30pm. Gone are the days of 'the bar stays open until the last guest leaves!'. Room was clean and bed very comfortable, other than there is no air conditioning. there was at one time as the grill is still above the entrance but the control panel has been replaced with a brass panel. Too expensive to run it? There was at least a fan (and a safe) in the wardrobe. There was no guest welcome information in the room at all, no feedback form, and no information about the 24/7 room service menu choices. I don't know if guests staying a few more nights or non-business group bookings might get more in their room or not? Marked down one star for the lack of air con and the early closing of the bar.

Every member of the Hilton Team we met during our stay were fabulous- receptionist, bar staff, executive lounge team, Brightsmith Restaurant, house keeping, breakfast, concierge - all keen to help, have a pleasant chat and a laugh- yet continue to work and remain professional - very tuned in to guests and the guest experience. A credit to themselves and the hotel. Our room was exceptionally clean and I have to say the bed and pillows were the best I have ever slept in, amazing. The hotel was busy which added to the atmosphere and buzz. Yet the bedrooms were really quiet. In my opinion The Metropole has the edge over other hotels. We stayed here a few years ago and it still has that 'plush' appeal, it is a treat to stay here - it was like coming home and we intend not leave it so long before we return again. Thank you all.