Ulasan Europa Gatwick Hotel & Spa

Nice breakfast and bar area. Plenty of parking available

A clean and welcoming hotel but very dated; felt like we were in the 1970’s but the room was clean and the bed was comfortable. It was all we needed.

The room was smell of damp no heating on it was freezing cold weather only the location was good rest was terrible

I don't understand the negative reviews on here. It's a beautiful hotel with a lot of intricate furnishings to make a feel like a European lodge. The room was spacious and clean. The water pressure was super strong, so it did spray out of the sink, but the shower was great. It's not far from the airport, but it's not really close to anything of note. However, since we had no plans really, we just walked to downtown Crawley through all the charming neighborhoods and footpaths and had nice afternoon eating fresh blackberries from the path and doing a Pub Crawl(ey). Once back to the hotel, there's a wonderful large grassy area the kids ran around in all evening while I drank ice cold pints from the bar. It was perfect.

When booking, I requested a room close to the elevator, but on checking in, late at night, I was told to go to a building behind, no lift, no help dragging my bags from the main building over to the building the room was, no help dragging them up the stairs. Worst hotel experience ever, I would never do it again

I had read a number of quite poor reviews so was a little dubious - parking was said to be an issue but we had no problem's. Cleanliness was also flagged but again everywhere was fine - yes the place would benefit from a freshen up but it was absolutely fine. Also had read the beds were awful but I slept like a log and the breakfast we got included in the price was decent too. WiFi wasn't available in the room for free which does feel a bit poor these days and use of pool etc also carries a charge which was unexpected. Overall fit for purpose if the location works for you

Wow amazing hotel very nice friendly staff very clean and warm room. Will stay again 👍

Awesome spot, i felt like i am in a fairy tale, very quiet, almost enchanting area, inside the place is open and spacious, with cool festive music, the old style doors and tablea and sofas almost made me feel i am in a harry potter spot, very clean with tea, coffee, nice towels and soft comfi beds

Had a lovely time in the hotel - stayed there the night before a flight from Gatwick. The room was clean, the bathroom facilities were great and the bed was comfortable with a nice view of the courtyard. Staff were very helpful with parking and keycard help, and a lovely reception, bar and courtyard with friendly staff and nice decour. The below are minor quibbles - I would go again : Some of the meal information was misleading - in the bar, a gentlemen found out what the soup of the day was, then told me that food was not being served any longer.... and then 20 minutes later took orders and served some other people a meal. A bit odd. In the morning I was told the breakfast service was finishing at 9:15 so I did not go in at ten past nine, and just got a coffee when I went to the breakfast restaurant but it transpired 9:15 was just last entry : two meals missed! It was a pity that when booking the spa it was not advertised the Swimming Pool was going to be out of service. WIFI was a bit patchy. And in the morning I'm not sure who the banging music being played in the bar was for at 9am! A bit early for Burn, Baby, Burn at full volume ! Nevertheless - For the price especially this was ideal and very close to Gatwick.

Booking this hotel was a last minute thing , I REGREATFULLY HAD NO CHOICE DUE TO me being on a budget , The night in question was My second stay at this hotel . Staff are basic at best ,I was given 1 key although the room booked for two and the paper work provided stated I would have two , minor issue though , The room was bitterly cold ALL NIGHT the windows did not shut properly the cold coming in was horrible the heating if you can call it that was 13’c maybe 15’c it was like trying to sleep on a building site next to the m25 and the draft coming through the main door was made easy by the inch gap under the door I would of used somthing to stop it but being as cold as I was and only have 1 large 1 small towel it not not come to my mind to use that on the floor as I needed that to dry myself after a shower which was the best thing about the room , The tv did not work AT ALL I tried everything for some reason it was unplugged and un-tuned what hotel does not have working tv’s . I had 3 hours of Mrs scream a lot in the room next door , Then at 3 am someone decided to hoover for all of 60 seconds. Then at 8 am just as I was nodding off again KNOCK KNOCK KNOCK , maintenance “is everything ok with your bathroom I.e the plumber we need to get in to check , I said NOT A CHANCE nothing wrong leave me in peace . Then 9 am 10 am and 10.23 I had the maids knocking on the door asking what I was doing and when I was leaving , I replied 11.59 am I will vacate now if you don’t mine I have a long drive ahead and iv had no sleep . I went to reception in the night no staff was about to be able to tell them the tv is not working ,or the fact I did not want a round floor . I did however speak to a nice lady and tried to explain my awful night but she said Because I booked with trip.com I’d have to complain to you ,this was the worst night in a hotel iv ever had To have my door knock by staff is outrageous the temperature was diabolical, What do I need todo to obtain a refund as even the basic of a tv and warm heating where not available

Nice hotel. Not that close to the airport. Rooms was ok but small. Disappointed with the pool. Had to pay extra to use and children under 16 was not allowed to go alone even if parents are just seated by the pool.

Everything great for this hotel. Very convenient for Gatwick airport. Breakfast very good. Room very clean. Close to Crawley station avoiding the need to go back to Gatwick airport for the train home.. would seriously recommend this hotel.

Good hotel close to airport gatwick, nice room and good space

Accommodation and food were all good value for the price. The special bonus was the pool, though extra charges for towels and lockers were a bit petty.. The biggest drawback was parking, which was very difficult for a disabled person, having few blue badge spaces and needing to drag cases some distance when a space could eventually be found. You also run the risk of receiving a parking ticket of up to £100 if you don’t register your vehicle correctly at reception.