Hotel Mesra Haiwan Peliharaan di Crawley

Great service and fantastic offer to stay and park - after all we are parking for 21 nights. Service was brilliant, both before when I booked directly via phone and confirmation emails that followed. Then during check-in. We upgraded to club rooms - which are very nice. Lots of little extras that make your stay special. Shower and bath are nice as where the free high-quality toiletries. Love good quality Bose sound system and real coffee in my room. Access to the club lounge with included drinks and snacks was a lovely touch. The hotel has great facilities - struggle to get me to leave my room. Breakfast hit the spot and set us up for our long journey ahead. Pleasant stay - a stay I would repeat

Its Day 1 of our quarantine and I feel compelled to write about our experience here so far under difficult circumstances. Having read so many horror stories of quarantine hotels in the UK we thought keeping expectations low would be the best bet and would render minimum frustration all round. But I am happy to report that the staff at the Arora Gatwick have surpassed all expectations ! Everyone we have encountered thus far, from young Mohamed who helped us with the form filling ,to Jerry at reception who has been kindness personified and the wonderful lady(apologies didn't get your name)who just assisted with my IT problems,has bent over backwards to help us. The food so far is fresh, tasty and more than adequate. In fact its excellent considering the restrictions in delivery .I am a vegetarian so its a delight to have such well spiced food, a huge departure from the bland unappetizing food often on offer at hotels. No one chooses this quarantine period lightly...we have no choice so being accommodated by such friendly willing staff makes everything more bearable We literally lack for nothing. The room is comfortable and well equipped and its easy for me to work whilst my partner catches up with the cricket! The security are very friendly and have treated us with utmost respect ...they are doing their best to allow us unrestricted exercise ...we accepted the rules when we signed up for this, so like it or not, the security are simply doing their jobs . The frustration at the taking away of our civil liberties needs to be directed at our governments not our citizens. To be fair this is a 2 way street. I would like to hear the hotel staffs response to the negative reviews that they have received. It seems to me that you get back pretty much what you give out . On our journey thus far we have come across apalling behavior from fellow travelers towards security personnel. I know Covid restrictions are often severe and over the top and frustration levels in general with the Pandemic are high but there's no excuse for rudeness and I for one am shocked at how people justify lashing out at those employed to enforce these rules. Aurora staff we are extremely grateful to you for accommodating us so we can get back to our loved ones asap. The only way that this enforced stay can be improved for those that follow is open and honest communication. Day I and counting!