Hotel berhampiran Coppel Tlahuica, Cuernavaca

Muy buena experiencia, desde el momento en que nos recibieron el personal para el check in bastante bien muy atentos mi habitación tardo un poco pero nos permitieron estar en el área de restaurante y alberca mientras nos daban nuestra habitación muy buen servicio por cierto. En restaurante nos pedimos unos snacks mientras era el tiempo de espera deliciosos por cierto. Las habitaciones muy bien, limpias y confortables, cerca del centro todo excelente. Definitivamente volvemos.

We made a quick 3 day trip to Cuernavaca and we were looking for a clean comfortable hotel near by to local attractions. We chose this, and were pleased with our choice. First, the staff was delightful in every way possible. That is always a huge benefit when visiting a non-english speaking country, given our limited Spanish. The property was very well maintained, and our room was spacious and very comfortable, including the ever important mattress and bed. We slept very well! There are 2 very nice pools on the grounds, and our room (334) overlooked the main pool with a somewhat obstructed view (but we did not expect or pay for any poolside view). The main pool has an adjacent tiki bar for beverages. The breakfast is served seated outside, and adjacent to the main pool. Breakfast is really a bountiful assortment of traditional hot foods. Several beverages included as well. Some rooms are breakfast included. Ours was not, but we chose to have breakfast one of our morning while there. It was quite delicious. The grounds are beautifully maintained and there are many peaceful areas to relax in the outdoors. There is not a lot in the immediate area, however everything is close and inexpensive via taxi. Our taxi ride from the bus station, and ten a taxi to city center was 60 Pesos each. Then again you could spend the better part of a day just relaxing at the property itself. The free wifi provided a strong signal. Note that this Holiday Inn is not a gigantic property, but more of a very nice “micro-resort”. We were there as a couple, but it is also a very family friendly property. We felt safe walking around the immediate area, but it's not in an economically flourishing area. There are a few decent restaurants and 2 convenience stores (one is a 7-11) close by. We also found an incredibly fabulous local bakery a few minute walk away. The street are narrow, and the sidewalks are co**** cobble stone, making walking a small challenge. But this is mostly true central-city wide. Keep in mind Cuernavaca is an old city, you are not in Cancun, Cabo or a luxury sea-side location. Our room was affordable, and met or exceeded our every expectation.

The restaurant service had in the one hand, very nice waiters and waitresses but also had an incredibly unprofessional and disrespectful waiter (Damian). His approach to being a busy waiter is that the clients have ”to accept that breakfast will take about 30 minutes to be served” ” to be quiet to allow him to explain his perspective about how to request the breakfast to get a better price or else, assume to be charged more” not to mention that he told us there was no orange juice while other waiters were serving it to other tables all those 2 hours we were there. At the end, we waited 2 entire hours from the moment we arrived to complete our breakfast and an incredibly bad taste for our first vacation day. We spoke with the restaurant manager and while we got apologies and a very nice treatment by all the other staff members the following days, the last day of my stay (business portion of my trip) and to my dismay , when a very important professor with whom I was sharing breakfast asked this same waiter if they could please serve her breakfast as they were taking long and as we were going to be late, his response literally was ””well I'm sorry but you will have to wait as much as needed to get your food”!!!!!!! As I am spending so much time writing this negative review, I hope you can appreciate that if I do it is because it is very upsetting to spend money or the money of companies or institutions that pay this hotel to host their guests to be treated and talked in such an unprofessional way while it is also sad that the hard work of all the other staff members is tainted by one really unprofessional waiter.