Hotel Four Points di Culver City

The hotel was conducting fire alarm testing during my stay. While I understand this is a requirement of the fire marshall, and not something the hotel has control over, I am dumbfounded at how poorly the hotel managed how this experienced the paying guests. There was a note about testing that may happen the following day in the hotel room, so that means we were only notified of the expected disturbance after we'd checked in (once it was too late to make alternative arrangements). I assumed there would be a few minutes of testing, which would be annoying, but tolerable. Unfortunately, the alarm testing went on for hours. The fire alarm would blare for 15-30 seconds every 3-5 minutes. After 20 minutes or so, I called the front desk asking how long it would continue. I was told another 5-10 minutes, so we decided to wait it out. 30 minutes later, it was still happening, so I called down again. I was told they didn't know how much longer it would go on, but was also given some attitude for being bothered by my experience. After an hour and a half of alarms going off every 2-5 minutes, we finally left. Yes, we should have left sooner, but we were wrongly optimistic it would end soon. My complaint is less about the unfortunate disturbance (I understand the hotel couldn't control it), but about the lack of concern about the guest impact. The room was really not habitable for a few hours of our reservation, but there was no compensation or advance warning (prior to arriving in the room). Upon leaving I asked to speak with the GM, but was told he was not on site that day. Really? On a day will presumably numerous guest disturbances the GM was working? I emailed the GM to let him know about our experience, and how disappointing it was that we weren't warned ahead of time, and I haven't received a response (5+ days). As a prospective guest of the hotel, I assume you won't run into the same alarm testing issue, however, if you do run into any other issues, be forewarned that the staff may not be equipped to provide the level of professional hospitality you expect from a hotel. The room itself was nice, and the housekeeping staff I spoke with where very pleasant.