Courtyard by Marriott Culver City Los Angeles

Our experience at this hotel was extremely mixed. I’ll list the good points first, and then mention issues we had, as they were quite significant. Pros: The location was great, close to the airport (about a 12 minute drive) and also right next to a huge mall with a Target and many restaurants, several grocery stories, Starbucks, etc. Super convenient for flying in/out of LAX and also getting around various locations in LA. The aesthetics of the lobby are generally nice and it seems like it’s been renovated recently. There’s also free (and delicious) chocolate chip cookies in the lobby around 5:30 each evening. The front desk staff are generally helpful and responsive. Finally, to the cons: Most of our gripes are related to the hotel’s housekeeping service. The housekeeping service at this hotel was the worst I have ever experienced. We constantly had to call and ask for basic necessities the weren’t replenished: no wash clothes or hand towels, no bedding for the couch bed, several times they failed to take the very full trash out, etc. Worst perhaps of all was how they never changed the paper, ice biner, or glass cups in the room. We used the glasses on the first night of our stay, the next day they took one of the dirty glasses and left the other, never giving us cleans ones or taking the dirty glass for the entirety of our 5 day stay (see photo). They also didn’t replenish the paper coffee cups. At the end of our stay we shared our dissatisfaction with the front desk manager over the poor housekeeping services and she was very understanding and apologetic and there was any way she could make it up to us, which was very appreciated.

I was not given the room that me and one of my colleagues booked by saying its over booked and error by system. We have asked to change on next day. And front dest seems to not feel guilty at all and given some $10-20 coupon and we feel its very regular for them. Dont like they treat the way in this situation. Also have less water flow in shower and basin. Otherwise bed, rooms and location is good as per my works.

Great place to stay near LAX. Room was spacious and very clean.

Nice and Good

Like it but hope it can be lower priced

Cheap place. Not friendly staff. A lot of add-on. Noisy rooms. Not coming back.

good..

酒店地理位置好，附近有購物中心和餐飲服務，步行即可到達；房間寬敞整潔，乾淨衞生；設施完善舒適；前台服務人員態度親切友好！

服務態度很好，環境乾淨整潔舒適