Hotel Element di Dallas

The customer service at the front desk was amazing .They greeted me every time I passed through the lobby.That was from morning shift to night shift..Job well done !

I stayed here over this past weekend, 6/9-6/11/2023 for the FanExpo. I had my daughter and her boyfriend. I booked a two queen bed studio. It was a five hour drive to get to Dallas from where we live. We were to leave on Friday before 5:00. However, due to a family emergency I didn't leave town until after 8:00 that night. Putting me at the hotel after 1:00 AM. I contacted them to let them know of my late arrival and was assured it was no problem because they ran their systems at 3:00 AM. Make it to the hotel at 1:30 AM. Get checked in and to my room and I was put in a king studio with a sofa bed. I booked two beds. I go back down and show her my reservation is for two queen beds. While on the phone she plays around on the computer to tell me sorry, all those rooms are dirty and she can't fix anything. How in the world would housekeeping leave rooms dirty that are to be reserved for check in that day is mind boggling. I am so unhappy immediately. Sleeper sofas are the worst. I paid for two beds for comfort. When booking I saw the king room with a sleeper sofa, which was cheaper but paid more money for two beds for a reason! On top of that, no bedding for the sleeper sofa in the room. Had to request that, waited 45 more minutes for that. Called over and over at the front desk with no answer to find out what was taking so long. Out of frustration, went to go to the front desk in person only to find the bedding laying on the dirty floor outside our door. However, there was no blanket, just sheets. No telling how long we were waiting for nothing. Went downstairs again to ask for a blanket and she was nowhere to be found. A man wearing a uniform with a drivers name tag offered to help as he said he hasn't been able to find the front desk worker and that he would personally bring the blanket to the room, and he did. At this point it is now 3:30 AM and we have to be awake by 7:00 AM to attend the FanExpo. My daughters boyfriend insisted on taking the couch. Resulting in him tossing a turning for hours in pain, getting no sleep. At one point he just got up and put the bed away and accepted he was not getting any sleep. The next morning I spoke with the manager on duty and she told me rooms had been extended and that's why there was no room available. But that she could hold our stuff while we were out for the day to be moved into the correct room. This did happen. We were moved to the correct room Saturday night. As a result of this experience, it ruined our day at the Expo. We were drained, sore and unable to fully enjoy our experience. At one point, we had to find a spot for the boyfriend to lay down at the Expo and try to take a nap because he felt ill. Resulting in us missing panels we were excited to see along with our photo ops we purchased. Instead of being able to walk around and look at the different shopping, we waited for our turn for photos, found somewhere to lay down and rest until the next photo. We had tickets for just Saturday, so