Hotel berhampiran Walnut Center, Davenport

I was with my dad traveling, and tried to make a reservation at the Country Inn and Suites and reached a sleepy, mean, arrogant, person who really didn't care if we stayed there at his hotel. I called the Best Western right off the highway and the front desk Lucas answered right away. He was wide awake, speedy and had a great positive attitude! We needed a room, and he was super fast and super nice! When we arrived, he had the details waiting for us and got us in our rooms super fast. Very helpful, respectful, professional, and anticipated everyone of our needs. Especially letting us know about the breakfast in the morning!!! The pool was open and clean looking. The lobby was spotless, and the rooms very clean for the age and condition of the building. The breakfast in the morning was definitely worth the stay and very filling. Deb the servery gal was very nice and helpful. Very sweet and genuinely happy to provide a great breakfast experience and great food! Next time I come through town, I definitely will stay at the Best Western no matter the room rate. My dad and I were so happy to spend our money at the the BW rather than the Country Inn. No buyers remorse here!!! THANKS LUCAS and TEAM !!!!!

Really nice newer hotel right off 74. I was told that it's situated where a hotel called The Lodge used to be. Check in at Home2 Suites was easy, and the two rooms that we booked were extremely clean. We had one king suite and a double bed suite, both on the second floor, and they worked fine for us. Loved the full size refrigerator, microwave, sink, dishwasher, and real cutlery and plates, cups, glassware, bowls (not plastic ones). Bathroom was one of the cleanest I've seen in all of my hotel stays. Beds were comfortable and room had a large TV on a swivel so could be viewed from anywhere in the room. Plenty of closet space and drawers. Lots of USB sockets in the room for charging stuff. Breakfast was better than most and eating area was kept spotless. The only negative was that our room overlooked a gas station but we admittedly did not visit the area for its views.

The staff at the hotel did not attend to our needs and were rude! When we checked in, we were told the was no parking available for the night. We were there on a Saturday night, 7:30pm just 30 minutes before our dinner reservation at 8:00pm. Thats when we learned we would have to find a place to park on the street. GOOD LUCK! Or we could park at the local ramp for $10.00. Really? They have 40 parking spaces for the entire hotel! You pay $222 for one night and basic room with NO PARKING! When we asked to talk to the Manager, we were told we would need to talk to him in the morning. The next morning, we did talk to Isaac Pena, Front Office Manager. This conversation proved to be a complete waste of time as Issac did not care about our parking experience and did nothing to solve our concern after spending $222. We could care less about the $10.00 it was the fact that they have this as a company decision to tell the Guest at the time of check in they can spend their time to look for a spot on the street or pay someone else for the bad amenities the hotel is happy to make it your problem to find a spot for your car. So, for $10.00 we can BE UNHAPPY! There are 50 other places you can stay with parking provided right outside the front door in Davenport and without the bad management skills to deal with. As a Platinum Elite Member, YOU DO NOT WANT TO STAY HERE! Not even if the room was FREE, the staff and Managment there will not make your stay a nice experience. I will not go back! We will plan our next stay in Davenport at the BLACK HAWK HOTEL, spend the extra $30 to experience a real hotel where they care about your stay. Mark E- Galena, IL