Hotel berhampiran Lake Davos, Davos

We had a wonderful stay at Hotel Alpengold. The rooms are very attractively designed and furnished with high quality materials. What a pleasure to stay there. However, what made this stay special was the super friendly staff. From arrival to departure we felt warmly welcomed and personally looked after. Staff always polite and helpful. We can only warmly recommend Hotel Alpengold and will definitely be back.

The hotel is located just off the Center near the railway and if you open the windows since there is no air conditioning, it’s a little noisy in the morning. But apart of that the beds are comfortable the staff are nice and welcoming, there’s free parking, breakfast is great and the shower is fantastic

Positive: Nice room, good facilities, beautiful SPA area (that`s why gave at least some Points) Negative: Half board dinner was really poor, something you can buy in a grocery (e.g. smoked trout with toast, tomato soup from can) and cheesecake was totally unenjoyable (worst cheesecake in my life). Actually we would be happier if cheese cake would be grocery store quality. Moreover, staff was new and the manager pointed out on their mistakes less than 2 m from our table, so we could hear everything. Very unprofessional from restaurant manager! SPA: SPA was open till 21:00. At 20:00 no staff was presented. Probably due to lack of personnel: there were no glasses for water (there were no glasses when I come and there were no glasses when I left 30 min later), floors were wet. There were people walking in street clothes and shoes along the sauna, looking thought the glass wall inside of sauna. People were just lost as there were no-one who could guide them. However, for someone who was at the same time in sauna it was very unpleasant. After complaining about the situation at reception desk, again situation was not treated professionally, far away from 5-start hotel level. The service level was very cheap and poor!!!

The hotel is good located. Near by a bus station. Hotel is new and modern, however we have seen a lot of things which needs to be repaired. Parking is expensive with 24 euros per day. Smell in our room was terrible on arrival. Until I noticed that in the shower the cleaner removed the water outlet so that the bad smell could come in. Only one of the restaurants was open and not much of selection is possible. I would not recommend the restaurant. Waiter said to my daughter that the spaghetti from kids menu is too small and he will make it bigger, then charged 28 euros instead of 18. The Spaghetti was tooooo Al dente. Most of the waiters are unfriendly and let us not feel welcomed. Overall: we will not book this hotel again. My friend got a handicapped room even he booked the higher category. It seems they had no other room but they did not tell him during checkin. When he asked later they offered another room after 2 days. We complained that we don't like the room but they said many people like it.. Hey, hotel management, when somebody pays so much for a hotel who is not handicapped he don't like a shower curtain instead of nice glass walls, he don't need open space concept cabinets, he needs normal cabinets with doors, he may like to sit on the sofa.. But there was no sofa. Heating? Not on by purpose. Only when we complained they turned the heater on after 1 day. Instead they provided mobile heater . We talked to other guests who had the same issue. 5* hotel? The pool temperature was way too low. The noise there unacceptable due to the design which is simple painted concrete walls. Spa are is 3 star only. Nothing which let you stay there for long. Breakfast was quite good we enjoyed this the most. To leave the hotel everybody is using the way over the ski room...terrible layout. The layout is not well planned.

Nice hotel. Our room could be a little cleaner. Lot of hair and coffee spill on the carpets. You get free city public transportation ticket. Which was nice.

Ich kann das Hard Rock Hotel Davos nur weiterempfehlen. Die Lage ist super zentral, man braucht nur einige Minuten von Davos Platz um hinzugelangen. Das Personal ist wirklich sehr freundlich und hilfsbereit ( besonders Carla von der Rezeption) und auch die Mitarbeiter vom Restaurant und der Bar. Die Zimmer sind ein wenig schmal geschnitten, die Terrasse sehr grosszügig und auf der Südseite, wir hatten tolle Sonne abbekommen. Das Frühstücksbuffet sehr lecker und liess keine Wünsche übrig.

We stayed at Hotel Europe in Davos from January 2 to 5, 2025, and unfortunately, our experience fell far short of expectations for a 4-star hotel. Here is a detailed account of the issues we faced: 1. Parking Inconvenience: While we were allowed to park in front of the hotel for 30 minutes to unload luggage and passengers, there was no long-term parking available. The recommended parking garage was full, leaving us to park at the Coop parking lot, which was a 10-minute walk away. This added unnecessary hassle to our arrival experience. 2. Unpractical Room Allocation: We were given a room on the 4th floor with no elevator access. This was highly inconvenient as we were traveling with a 4-month-old baby and a stroller. Despite mentioning the age of our children during the reservation, this was not disclosed to us beforehand. Reception explained that the 4th floor was the only option to avoid noise from the piano bar, but this lack of transparency left us frustrated. 3. Low-Quality Bedding: The pillows and duvet were of very poor quality, causing us to sweat excessively during the night. While we requested feather pillows the next day, the improvement was minimal. Additionally, the two queen beds pushed together created a gap, which was problematic for our 4-year-old sleeping in the middle. Reception eventually resolved this by adding a proper bed for our child and a cover to secure the beds, but this should have been addressed from the start. 4. Lack of Dining Options: On our first night, when we asked reception about food options, they directed us to another hotel (Grischa) for quality dining, suggesting a lack of confidence in their own offerings. 5. Bathroom Issues: The shower in our room had almost no water pressure, which made it unsuitable for a proper shower after skiing. 6. Subpar Breakfast: The breakfast was extremely disappointing. It was reminiscent of a youth hostel rather than a 4-star hotel. Choices were limited, and if you arrived close to the closing time of 10 AM, options were almost nonexistent. For example, there was only one type of bread left. Ordered eggs took over 30 minutes to arrive and were poorly presented with little taste. 7. Wellness Area Problems: The sauna required prior registration at reception, which was not communicated to us. The swimming pool temperature was far too cold (around 20°C), making it unpleasant for use, especially for families with children. 8. Disappointing Customer Service: Upon checkout, the staff asked how our stay was. When I expressed that it was not to our satisfaction, they made no effort to inquire further or address any issues, clearly showing a lack of concern. To make matters worse, I requested the final bill to be sent via email, which they assured me would be done—but it never arrived. This lack of follow-through only solidified the impression of poor customer service. 9. Positives: The hotel’s central location was convenient for exploring Davos. Additionally, as promised, we

Waren schon mehrmals auf dem Campingstellplatz des Hotels und nun das erste Mal im Hotelzimmer. Sehr schönes und gepflegtes Hotel mit toller Dampfsauna und freundlichem Personal. Getränke der Minibar sowie Tickets für die Ortsbusse waren inklusive. Es hatte alles, was wir brauchten, um uns vier Tage lang zu erholen und im Wellnessbereich zu sonnen. Wir kommen gerne wieder!

Stayed for just two nights with a group tour which included two close friends, sadly one our friends became very poorly during the first night, necessitating immediate hospitalisation, reception staff were & continued to be outstanding , especially as the spouse of our friend had to stay in the hotel for close on 2 weeks, the compassion shown by all the staff was commendable, many thanks as our friends have just arrived home, only slight negative was the hotel rooms were very dark, a challenge for the ladies, we heard a similar comment for the breakfast room, however the food & service was really good.