Hotel berhampiran Stade Commandant Hébert, Deauville

We first stayed at the Hotel Mercure in Trouville-Sur-Mer as part of a package deal through Brittany Ferries in August 2022, and our experience was so positive that we decided to return for 4 nights arriving Monday 7th August 2023, again through a Brittany Ferries package: We were not disappointed with our decision to return! As before, the hotel was clean, and our room was cleaned daily, and the location of the hotel is superb, just 2-5 minutes walk to the beach, and within minutes (or seconds!) walk of lots of local restaurants. A walk (or ferry) to Deauville, and the beach/boardwalk there is definitely recommended, but please see my previous review in August 2022 for more information on location, and on the hotel itself. However, the main thing which made us feel so happy to return was the staff at the hotel. All of the staff we encountered at Reception were both friendly and helpful. All spoke excellent English, although occasionally my wife would ask if she could practice her French, which was always agreed to, and then embarked on a conversation in French about various things, including our usual need for milk each day for our tea. (Du lait, s’il vous plaît, pour le thé. Nous sommes Anglais!). Specific thanks this year go to Lindsay for her help and patience, although, as stated above, all Reception staff are thanked! We again emphasise to the reader the advantage of booking through Brittany Ferries as this yields a very good saving compared to booking both the ferry and the hotel independently. Overall, again, a very enjoyable stay, and we hope to come back soon! Merci beaucoup!!

Here are the main points I highlighted during my stay at Hotel Le Fer a Cheval: 1. Room - the room wasn’t renovated at all although it was advertised as such. Rather the room was outdated and had a lot of cracks and even mold. 2. Room temperature - the room was extremely hot with no ability to cool it. Opening the windows helped a little but there are huge drawback to keeping them open (see 3 below). 3. Noise - I mean LOTS of noise - locals, tourists, cars, delivery vehicles - 24/7. Also, there are several restaurants on the street which are opened late. Therefore, expect sleepless nights. 4. Bed - the bed and the pillows were very uncomfortable which, combined with sleepless nights, will give anyone a headache. 5. Toiletries - zero! There was a bottle of shower gel / shampoo but it was empty. 6. Staff - staff were nice but only up to a certain point. Accommodating a reasonable request is not something one should expect from them. The bottom line - value for money is 1 out of 10 so I would stay away from this place.

magnifique hotel superbement bien situé, un accueil chaleureux, avec un personnel fort compréhensif. les chiens sont acceptés donc juste pour ça, un GRAND merci. nous avons apprécier notre très court séjour qui fut d’un grand repos pour nous. nous n’hésiterons pas à revenir.

酒店很新，房間寬敞明亮，乾淨整潔。設計合理，網速快。前台服務熱情，有求必應。早餐品種豐富，食材新鮮。酒店的免費停車場位置多，而且有六個充電樁。離多維爾市中心衹有六分鐘車程，酒店旁邊有家樂福、麥當勞和好幾家法歺廳。價格合理，性價比高！推薦！

We really liked it here when we arrived. The apartment was a good size, it was clean, there were lovely walks in the area, there's a bowling alley within walking distance that we intended to go to, we were happy. Until we encountered a problem. On our second evening in the apartment, we were watching TV when a little bug came wandering over the back of the sofa. Fearing it may be a bed bug we caught it and started examining underneath the sofa bed where we found a load of eggs and a couple of dead bugs. I suddenly understood what had bitten me. I called the out of hours number and the woman said he could move us tomorrow, but tonight we would have to stay in this apartment. I said we couldn't stay there with the bugs so she asked me to call her back in 20 minutes. 20 minutes later she said she still couldn't help until tomorrow so suggested we leave, find somewhere else to stay and email requesting a refund. I called the booking agent instead. The booking agent called me back after a few minutes and said the woman I had spoken to had arranged an apartment for us for that night and then would put us in a new one in the morning. He said she would call us with arrangements. After not hearing anything for an hour I called the agent (Interchalet) again and was told by another person that we should go to a hotel for the night and Vacancecole would refund the cost, we would then be given a new apartment in the morning. In the morning I called the out of hours woman again and she said there was no apartment for us. We should return to the apartment, get our things and leave. I called the agent again and they said that until Vacancecole agreed to return our money, they could not help. They agreed to call me back. 2 hours later I called again and they had not been able to get through to anyone at Vacancecole but said they would call when they heard back. By this time we had to leave the hotel and return to the apartment. Another hour passed so I called again. I was told we would be refunded but that they could not find us alternate accommodation. I pointed out that there was plenty on their website in the area, there was even availability in the Vacancecole property. I could have booked it the previous evening, but they do not allow bookings on the day. I was just told to find somewhere else and email asking for a refund. I have been told I will be refunded for the hotel, apartment and the difference in price between that and where I manged to find at short notice in the area, plus £130 but it does not make up for ruined holiday. It's a shame. I would have liked to have stayed there again but I am not willing to take that risk!

Feeling welcomed and well treated with a fresh delicious breakfast, at a very competitive price. Also to mention, the hôtel offers very confortable beds and nice coloured rooms. I had specific needs and there were all adressed with high professionalism