Six cars broken into (one stolen) in the hotel's unsecured garage- but no apology and a terrible example of how to handle customers who have incurred thousands in damage, missed flights etc... I paid $1,530 for six nights at the property. But, when I asked for some type of compensation for our cars being broken into (incurring more than $1,000 in damage and a missed flight) after already having paid $1,530 for our stay at the property, the verbatim response was, ”We don't owe you anything. You park in our garage at your own risk. We are doing you a favor by even offering to give you points for one free night.” Wow- so I should be grateful for one free night after I paid for six nights and had my car broken into and damaged in your unsecured parking garage. Thank you so much for your overwhelming generosity, caring, and understanding in a very stressful situation... Summary: 1) We pre-booked two stays in a row- two nights (non-refundable) at the hotel May 14-16 and 4 nights (non-refundable) at the hotel May 20-24. Total cost to us $1,530 for 6 nights. 2) Multiple cars (including mine) were broken into in the hotel parking garage early on the morning of May 16. The broken car window and interior damage to my car cost me over $1,000. It also caused me to miss my flight that morning because of having to file police reports, insurance claims, and securing the car itself which had no side window left. 3) No one from the hotel staff ever actually apologized about it. 4) I told the front desk manager (Jordan) to please have the corporate office for the hotel call me to discuss the situation in more detail. 5) Jordan (front desk manager) offered me points for a one night stay at the property. Frankly, given the circumstances, I think both of my first two nights (May 14-16) should have been comped which is why I wanted to discuss this more with the corporate office and not while I was rushing to get a police report filed, insurance filed, and trying to catch a flight. 6) I arrived back at the hotel on May 20th for the second part of my stay. Still, no one from the corporate office had called me, and the points for a one night stay were still not credited to my account. 7) Wednesday, May 22 at noon, I went to the front desk to speak to the manager (Chase) about why no one from the corporate office had called me and why the points had not been credited for a one night stay. Chase was unaware of my request for the corporate office to call me, nor of the points for a one night stay being offered to me. Chase said he would look into it. 8) Wednesday night 10pm, still no one has called me and still no points. So, I left a note at the front desk asking for Chase/Jordan to call me to discuss the situation before I checked out in the morning. 9) Thursday morning comes- still no one called me and still no points for the promised one night stay as compensation for my car being broken into. I go to the front desk, and Jordan i
93 Ulasan