Hotel berhampiran Fairington Park, DeKalb County

Perkhidmatan pelanggan adalah mengerikan

Kami menikmati sarapan grab & go. Hotel ini sedang dalam pengubahsuaian baharu & ia memenuhi tujuannya. Sepanjang minggu penginapan adalah hebat untuk keadaan kami.

THIS HOTEL IS DISGUSTING!! If I could give a zero, I would have. My family was in town for a soccer tournament and this was the team's hotel for a stay to play tournament. Never again!! Outside of the hotel, in the elevator and in the hallways had a musty odor and smelled like ****. Room was infested with tiny roaches and just didn't feel super clean. I don't do bugs! Had booked two nights but checked out after the first night for better accommodations somewhere else. The owner should be ashamed of these issues, because based on reviews, this has been going on for quite some time. Get your act together. Close this place down and get rid of your roach problem, and bring in a professional cleaning crew for a deep clean.

I use this as one of my main home away from home stays when traveling for business in ATL. It is clean, the staff is amazing, professional, friendly and helpful. It was super busy this week, way more than usual but the staff greeting at the front desk each day was pleasant and welcoming. The noise level though loud on the ground floor was muffled by the time I got to in my room so I was able to work, sleep and enjoy my stay for the week. The mattress is comfy and pillows are awesome. I had room service one evening, the service and food were both great. I will definitely be a repeat customer as the location is perfect to make getting to work when I am at the ATL office quick and easy. Would be nice if there were other places to eat in walking distance but there are a lot of options just a couple miles down the road so not so bad. Loved my stay and look forward to my next trip coming soon.

Hotel representative referred us to a nearby restaurant for delivery (Metro Diner) and we never received our food, we were left with an $82 bill for food we never received & the hotel could only apologize. Hotel parking is hectic, parking availability is limited. Hotel room should’ve came with a microwave.

This is a beautiful facility to drive up to. The lobby has wonderful decor and it feels very fancy. There is not much of a view from the rooms but my king room was a nice size and clean. The layout of the room was nice as well and the barn door on the closet was a nice touch. The gym and pool areas were really nice. Parking is free and easy. It is very close to lots of restaurants and stores for shopping. I would definitely book again.

호텔 직원이 너무 친절하여 만나는 사람마다 다들 인사하며 안부를 묻습니다. 다만 아침 식사 메뉴가 한정되어 있어 오랫동안 머무르는 손님은 조식이 지겨울 수가 있네요. 맛은 좋아요

We enjoyed a two-night stay. The front desk staff were nice. Breakfast was excellent. Will definitely stay at this hotel next time when we are visiting this area.

We were supposed to stay for a week, but checked out after the first night. Upon arrival at 5p (check in starts at 4p), we found a lobby full of waiting guests and were told that rooms were not ready yet. 2 hours later, we were finally checked in - at 7pm! The lobby still had at least 4 more families still waiting. The staff offered a measly ”sorry for the wait” but that was about it. No one was offered water or anything to drink, nothing to eat, etc while we waited for hours. In fact, one of the staff began complaining to her co-worker that she was going to quit the evening shift because she's tired of the guests being impatient and not understanding. Like WE were the problem. Hilton members who had used the app to check in were no exception. Still had to wait like everyone else. And nothing offered as compensation. When we finally did get to our room, it was pretty bad. The hotel is old and outdated, with stained carpet throughout the hallways, chipped furniture, dirty A/C units and gross bathrooms. Our room had a very strong, pungent smell of pinesol, lysol, and mold/mildew. It was so strong that both of us in the room got headaches after about an hour. Mine turned into a migraine. By morning, I was also stuffy and congested, mist likely from the mold they are obviously trying to mask with this disinfectant smell. Because we got into our room so late and many hotels in the area were unavailable, we stayed this first night but I had already booked another hotel for the rest of the week and we left by 7am. I went to the front desk to check out but no one was there & we had somewhere to be in the morning so I couldn't wait around. I decided I'd check out on the app and we left. The app wouldn't allow the check out since we were leaving 6 days early, so I tried calling the front desk. It went to voicemail so I left a message with my name, room number and the reasons we were checking out. I called 2 additional times that morning, both went to voicemail. After not hearing from anyone, I began dealing with Hilton customer service. It took Hilton 2 additional DAYS to reach someone and after leaving on Sunday, I finally received a receipt on Tuesday evening showing I had checked out 2 days prior. Still never heard from a live person from the hotel. This was an awful experience. We were there for 12 hours and were miserable every second of it. Do yourself a favor and avoid this place at all costs.

Overall I love the hotel. The bed is ok. The breakfast was excellent! What I don’t like is paying $20 per day for parking and having to pay $4.95 per day for Wi-Fi.