Hotel berhampiran Gilang Ponsel, Deli Serdang Regency

Hier in 2013 op doorreis verbleven. Destijds een erg goede prijs-kwaliteit verhouding, schone kamers en een erg fijn zwembad. Het personeel kwam vriendelijk over en de ligging was uitstekend. Op de foto’s zag het er beter uit dan in het echt, maar daar was de prijs dan ook weer naar. Prima overnachting gehad.

A wonderful oasis in Medan! Our family of four had a great four night stay in this beautiful hotel. The food was top notch, with amazing Indonesian and western options. The wait staff were highly attentive and professional with warm smiles abounding. We stayed in the family room with plenty of room for us all. The grounds were immaculate, and we really enjoyed the infinity pool overlooking the Deli river valley. Most memorable will be our time spent with the Buiskool family, the owners and operators, who made us feel so welcome and who so warmly shared their stories and experiences with us.

The room is big n the food also good… love the soto n satay… also very in love with kopi hitam

Sangat menyenangkan di hotel ini, di luar jangkaan ia ternyata menjadi hotel yang sangat bagus. Biliknya besar dan luas. Tetapi sangat kecewa apabila saya melihat tawaran sarapan pagi adalah sangat sedikit varian. Secara keseluruhan saya cukup berpuas hati menginap di hotel ini. ..

Perkhidmatannya baik-baik saja, kemudahan pada pendapat saya biasa, makanannya juga biasa.

Sangat menyenangkan, pelayanan baik dan ramah, semoga semakin baik lagi

I stayed here 4-nights for a conference that’s also happening in this hotel. So many things have gone wrong and enough reasons for me not coming back. 1. The reception (or should I said “deception”?), misguided me. They said my room is upgraded to Premiere room, with complimentary afternoon tea, and minibar. More about this below. 2. Went to the room but nothing special, also the weird furniture placement makes the room smaller. Room has view but mostly just building roofs. Appreciate the giant shower head though. 3. Went for afternoon tea with my business colleague and the waitress said I’m not eligible for the complimentary. She said the receptionist made a mistake. Fine. 4. Got a call from reception, she said that Ieft my ID card at the reception. Which can be avoided if she did not forget to pass the ID card back after she copied it in. Went back to reception to get my ID card, and ask the reception about the afternoon tea to confirm whether I’m eligible or not. She said not and the minibar also not free unfortunately. Thank God I haven’t eat anything from the minibar 5. Breakfast at level 3 is unorganized, chaotic, and basically madness without crowd control. However I managed to get to the level 10 which is more quiet. Food quality is average. 6. I realized an item missing from the minibar, I did not consume them at all. I called in the operator and they were like “are you sure you’re staying alone, Sir?” I’m like… unbelieveable, why don’t you check with the housekeeping if they removed it or else? I just don’t want it to be billed on my room charge. I know it’s just a potato chip that I could easily replace from minimart, but imagine if they took other items and then billed it to your room. 7. The only nice experience I had in this hotel is the dinner, food surprisingly decent. Also the service is nice (maybe because we were the only customers?). Oh and concierge staffs also very helpful keeping my deliveries and helping me with my stuff when I checked out without me asking.

Their service is great. Their room is cozy and clean. Their location is near to go Merdeka Walk and Deli Park Mall. Behind the hotel there is KFC as well. Thank you for HM Bu Emmy, who always greet me, Kak Merita, who allow me stay 1 month with a good price, Kak Ayu, who assist well and Kak Yori, who clean my room well. Also all the team that I can't mention the name one by one. Well done, team. Keep the great work!

the stay quite nice, washroom and hot water also work properly. fast wifi, and fast check in process. also love that they have massage spa inside the hotel with affordable price but as a malaysian , i would say, its quite cheap when they give you a discount voucher. if you dont really want to go out, you can order the room service food which also quite big in portion (for me) and the tempe goreng with the sambal sauce was so nice. In front of the hotel , got several private taxi service (suv car) with a range of price like 1 million IDR to Parapat(lake toba) & 700 thousand IDR to siantar.Just in case you had last minute plan to go to danau toba and didnt book any supir in advance The only thing that i wish they change is the bath towel. Please change it to the new and softer one. all the thread is coming out from the towel.