Hotel Romantik di Denarau Island

Overall a poor experience. Customer service. Most of the staff are nice and friendly and have the bula spirit, however our stay was tainted by some unfriendly staff at the main restaurant by the pool, which some of the staff don’t want to help providing baby chair and just forgot about the requests after all. The restaurant staff just simply looks very unhappy or tired for some reasons. We have met some very friendly face and lovely staff, but it was unfortunate the restaurant customer service is consistently horrible. Front desk staff shows don’t show the same level of hospitality as to other hotels we stay in Fiji. Room: It’s showing it’s aged but the view is fantastic and room is well equipped and spacious, it suits well for family with a plan to cook. We notified the staff that two of the pendant lights aren’t working on day one. Yet nothing is fixed until check out. Food: We try buffet breakfast and dinners at the main restaurant and also take away from the red Buddha restaurant. Breakfast is pretty standard and average considering it’s Hilton, we stay at many Hilton hotels before, the food is one of the worst experience we had, in particular the buffet dinner, choices are very limited, it’s pretty much just a corner of food , pretty subpar comparing to Sofitel or Sheraton. Overall. With similar price it is hard to recommend this hotel to family especially with kids, the staff seems to have too much trouble to handle the demand of young kids and didn’t stand up to the great Hilton branding which is a bit of a shame. Rooms got beautiful view, foods aren’t great. The only bright spot would be the spacious hotel room.

Everyone is very welcoming and very kind! They all working very hard to provide the best service! Adi and everyone at Blu Bar and Grill surprised us with happy anniversary song and chocolate cake 😍❤️ thank you so much Adi for putting an effort to get to know us and also extra care for us. Very blessed you have served us!

Aprés plusieurs voyages aux fidji, nous avons enfin trouvé notre nouvel eldorado: le waitui beach club du sofitel denaru!!! C'est le top du top dans cette catégorie de resorts. Tout le personnel est fantastique. Du responsable des réservation de l'hotel jusqu'au jardinier, tous prennent a coeur leur métier pour vous rendre la vie merveilleuse pendant votre séjour. Je ne peux pas citer tout le monde, il n'y aurait pas assez de place dans mon commentaire.. Ils sont trop fort ici... Par exemple,commance par le matin avec du champagne a volonté au breakfast, minibar gratuit chaque jour avec une bouteille de champagne si vous le souhaitez, suivi en soirée d'un cocktail de 5 a 6 pm... J'ai calé au bout de 3 jours...sofitel 1 / hervé 0... Sans parler du personnel aux petits soins toute la journée a vos cotés lorsque vous decidez de passer la journée au bord de la magnifique piscine. Je ne voudrais pas dénigrer les autres resort de denaru, mais si vous avez un choix a faire, prenez le sofitel (si pas d'enfant le waitui beach club) Pour info on y revient dans un an en gros et nous sommes maintenant membre accor plus (un genre de passeport gourmand mondial qui vous donne 50% dans tous les restaurants du groupe accor)

Usaia is the best employee here. His unbelievable service made my honeymoon perfect and fantastic. He recommended and taught me lots of information here in Sheraton and Fiji. Actually, we were only one Asian couple, so everything was too new for us, but bying talking with Usaia, he made us feel relaxed and better. I highly recommend Sheraton because of Usaia and his service. Thank you, Usaia. I will never forget you and your kindness 우사이아는 최고의 직원입니다 신혼여행으로 왔는데 너무 친절하게 모든걸 다 설명해주셨어요. 사실 피지가 처음이라 좀 긴장하고 익숙하지 않았는데 우사이아의 서비스 덕분에 긴장이 많이 풀렸고 쉐라톤이 너무 즐거웠습니다 정말 쉐라톤 자체도 괜찮았지만 우사이아의 서비스 덕분에 저희의 신혼여행이 정말 행복해졌어요 쉐라톤 그리고 이 직원분 추천드려요