Grand Vistana

Dear Trip.com Support, I would like to raise a formal complaint regarding my recent hotel stay booked through your platform. During breakfast at the hotel, I found an insect/ant in my food, which was extremely disturbing and unacceptable from a hygiene and food safety perspective. I immediately informed the hotel staff, and while they replaced the food, the incident completely ruined my dining experience and caused serious concern about the hotel’s cleanliness standards. I booked this stay expecting proper hygiene and quality service, but this experience was very disappointing and uncomfortable. I have attached/photo evidence of the issue. Considering the unpleasant experience and health concern caused, I request appropriate compensation or resolution from your side. Please investigate this matter and update me as soon as possible. Thank you. Best regards, Aanana Rehman

The Hotel is very close to the Dhaka Airport, so very convenient for people who wants to stay for transit purpose. - The cleanliness and amenities were good. - Breakfast in the morning was also very good. - Did not expect much about the view, but had an open view in 5th floor. Will recommend people who wants to stay with family.

The staff is very helpful, the food is good, and the room is clean

The receptionist is very accommodating. No hassle in checking in and out.. It's highly recommended.

Great stay!!! Checking process was really smooth. Reception listened to our requests. Thank you so much!!

Not satisfied with the service. The guy who wore black glasses took my luggage to my room, and I gave him a 50 taka tip. He said it was not enough and asked for another 50. I told him I only had a few taka left and needed them for a taxi to the airport tomorrow. He continued to ask me for dollars. I was surprised but gave him a small additional amount RMB. About 5 minutes later, he came back, knocked on my door with two bottles of water, and asked for money again. I’m curious whether the hotel supplies water for free, and even if not, I did not request it. Moreover, he entered my room again. I just said, “Get out.”

Very friendly and helpful staff. The hotel was of a good standard, and the room was clean and comfortable. The only letdown was the bed, which was extremely hard and made it difficult to sleep. Overall, a good stay, but the bed really affected the experience. 4/5

A couple of times I stayed at other hotels in Dhaka and this is one of the hotel that is well recommended. The environment at the lobby is so classic and high end and the staff is so polite and so well spoken in English. They provide free shuttle service to pick up from the airport and location is near to airport too. The room is sooo spacious and super clean so as the toilet! The bed was comfortable too. That makes this place indeed well maintained. And never forget their food served at the cafe was good! The only problem are the honk noises from outside. But this is bearable for me. Just that the toilet door has loud cracky noise when trying to close it. But it’s ok. And the most important thing is their WiFi was so slow but ended up they resolved it with another set of router put into my room. Amazing job and I would give this place overall superb!

The Hotel's location and all services were great. Love it and will recommend it. Thanks