Ulasan Citadines Pearl Hoi An

Jawapan daripada Pihak Penginapan: Dear our valued guest,Thank you for your kind words, we are delighted to see you enjoyed your time with us. I am so proud of the incredible team here, especially that Ngan (Guest service supervisor). I would like to thank you for taking the time to mention about the services, hotel location and staffs. We hope that we will get a chance to welcome you again soon, sending our best wishes of health and happiness. Sincerely yours, The Resort Management

Jawapan daripada Pihak Penginapan: Dear Kyle,Thank you for taking the time to leave us a review. We are thrilled to hear you had an amazing experience with our Citadines Pearl Hoi An. We're delighted that you enjoyed our convenient location and friendly, attentive team.We look forward to being your preferred hotel of choice again when you are back in Hoi An.Sincerely yours, The Resort Management

Jawapan daripada Pihak Penginapan: Dear our valued guests,Thank you for bringing this issue up to our attention. First of all, we would like to extend our sincerely apologies concerning all the issues that you have faced.We are usually known for our great customer service and attention to detail in everything that we do. We of course would like to do the same for you. Please rest assured that we are taking this matter extremely seriously and we are undertaking a thorough review to ensure that an incident like what you experienced does not happen again.Once again, I would like to send a very sincerely apology on behalf on The Resort Management and we hope that we have the opportunity to regain your trust and welcome you back to our hotel.Sincerely,The Resort Management

Jawapan daripada Pihak Penginapan: Dear Our Valued Guest,Thank you for sharing your experience at the Citadines Pearl Hoi An. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Our team looks forward to welcoming you back to “your home away from home’’.Yours very truly,The Resort Management

Jawapan daripada Pihak Penginapan: Dear Faith Jun,Thank you very much for spending your precious time to write feedback of your recent stay at the hotel. It is a pleasure to hear that you had an enjoyable time with us, especially you had a chance to try most of our highlighted facilities during the stay. Regarding to the Room service, we are making change to improve our service quality.On behalf on The Management and would like to ask for your favor to let us have another opportunity to welcome you back in Citadines Pearl Hoi An where we can show you our improvement accordinglyBest regards,The Resort Management

Jawapan daripada Pihak Penginapan: Dear Claudia Porto, Thank you for staying at Citadines Pearl HoI An recently, we hope you enjoyed your stay with us. We were particularly happy to welcome you in our hotel during these unprecedented times. Highly appreciate for your nice reviews & compliments about the hotel. And of course, there were some minus points that we need to improve. We look forward to welcoming you again soon Sincerely yours! The Resort Management

Jawapan daripada Pihak Penginapan: Dear Gargi , "Xin chao", a warm greetings from Citadines Pearl Hoi An. Thank you for staying with us recently, we hope you enjoyed your stay with us. We were particularly happy to welcome you in our hotel during these unprecedented times. Highly appreciate for your nice reviews & compliments about the hotel. And of course, there were some minus points that we need to improve. We look forward to welcoming you again soon Sincerely yours! The Resort Management

Jawapan daripada Pihak Penginapan: Dear Jessy Tran, A very warm greetings from Citadines Pearl Hoi An. Thank you for staying at Citadines recently, we hope you enjoyed your stay with us. We were particularly happy to welcome you in our hotel during these unprecedented times. Highly appreciate for your nice reviews & compliments about the hotel. And of course, there were some minus points that we need to improve. We look forward to welcoming you again soon Sincerely yours! The Resort Manangement

Jawapan daripada Pihak Penginapan: Dear Our Valued Guests,Thank you very much for spending your precious time to write feedback of your recent stay at the hotel. It is a pleasure to hear that you had an enjoyable time with us, especially you had a chance to try most of our highlighted facilities during the stay. Rest assured that at Citadines Pearl Hoi An, we will continue working hard to create incredible and memorable experiences for our guests. We look forward to welcoming you again soon at Citadines Hoi An. Sincerely Yours, The Resort Management

Jawapan daripada Pihak Penginapan: Dear Nguyen Jay,At a very outset, please accept my sincerest apologies for certain challenges occurred during your stay that unfortunately turned the first time experience at our property to be not as satisfactory as it should have been.Indeed, I wish I could say thanks enough for your kindness in spending your precious time to give us such detailed feedback. For great customer service, I truly understand how important it is to have the follow-up action after each and every issue happens to our valued guests.While we have conducted a serious investigation for every matter you indicated to improve our service, I hope to get your kind understanding in this regard, it was definitely not the service quality we aim to deliver to our guests. on behalf on The Management and would like to ask for your favor to let us have another opportunity to welcome you back in Citadines PearlHoi An where we can show you our improvement accordingly.Best regards,The Resort Management

Jawapan daripada Pihak Penginapan: Dear Our Valued Guest , "Xin chao", a warm greetings from Citadines Pearl Hoi An. Thank you for staying with us recently, we hope you enjoyed your stay with us. We were particularly happy to welcome you in our hotel during these unprecedented times. Highly appreciate for your nice reviews & compliments about the hotel. And of course, there were some minus points that we need to improve. We look forward to welcoming you again soon Sincerely yours! The Resort Management

Jawapan daripada Pihak Penginapan: Dear Emmazing,Thank you so much for leaving us a review. We are regret that we do not have a chance to serve you due to health condition. . We hope that we will get a chance to welcome you soon, sending our best wishes of health and happiness.Best regards,The resort management

Jawapan daripada Pihak Penginapan: Dear Our valued guest, "Xin chao", a warm greetings from Citadines Pearl Hoi An. Thank you for staying with us recently, we hope you enjoyed your stay with us. We were particularly happy to welcome you in our hotel during these unprecedented times. Highly appreciate for your nice reviews & compliments about the hotel. And of course, there were some minus points that we need to improve. We look forward to welcoming you again soon Sincerely yours! The Resort Management

Jawapan daripada Pihak Penginapan: Dear Distinguished Guest,Thank you very much for spending your precious time to write feedback of your recent stay at the hotel. It is a pleasure to hear that you had an enjoyable time with us, especially you had a chance to try most of our highlighted facilities during the stay. Rest assured that at Citadines Pearl Hoi An, we will continue working hard to create incredible and memorable experiences for our guests. We look forward to welcoming you again soon at Citadines Hoi An. Sincerely Yours, The Hotel Management