Hotel berhampiran Parrocchia S. Stefano, Dongo

It was truly fabulous stay!!! We've been deeply impressed: The best view on the Como lake and one of the best views ever!!! Service personnel – friendly and caring, with that personal touch that you won’t get in most of the big hotels. You couldn’t get the better value for the very decent at the Como lake price! Viktor & Katerina

Great location, close to train station and lake. Hotel is small and a little tired, in need of a facelift, it offers an adequate breakfast, we had to ask for hot water for a cup of tea each morning as this wasn't readily available to help yourself. We chose half board option which is taken in the adjoining pizza restaurant. There is a 3 course menu offered and the food was very average, the pizzas were amazing though! The staff in the restaurant were extremely over- stretched and there were long waits for food with some drinks requests completely over-looked. The restaurant staff worked extremely hard and there efforts were admirable given the staff shortage problem. Special mention to Concetto and Francesca who were both very friendly and made us feel very welcome. Rooms were tired and in need of renovation, as was the public area I would rate this as an average 3 star hotel, but we had an amazing holiday and it is good value for money.

We had a mixed experience at the hotel. Firstly, the hotel is great. The staff at the reception and concierge is very nice and helpful. The room is comfortable and since we took the lake view balcony room it was amazing. They have a very nice bar at the hotel with a nice poolside with some amazing views of lake Como. The location is also convenient just 10 mins from the train station. The only bad experience I had was today afternoon at their bar. They have a very weird rule that if you want to sit at the bar you have to order minimum 1 drink per person. I understand this rule is fair for outsiders but I think this rule shouldn’t be applicable for hotel guests. Anyways, my wife and I were sitting and the waiter came saying we cannot sit if we don’t order drinks. (This is when half the bar was empty btw). We told him no worries just bring us water, we’ll have that and immediately leave. First he refused but after that he said ok. But he didn’t bring us water for 25 minutes while he was still serving guests who even came after us. When I went up to complain at the bar, Daniele at the bar started shouting at me saying I need to be patient because it takes time! Huh? How much time for a glass of water? Then he started saying you should order 2 drinks instead of just 1. I think this completely ruined my experience of the hotel and this is not how guests should be treated. Especially when you’re charging around 800 USD per night. I mean , common! I even went up to complain at the reception about this but they didn’t really seem to care

The room I occupied as a single with view of the lake was great. My remarks concern the poor quality of lunch and dinner. The risotto was bland and tasteless despite spoonfuls of parmesan cheese. It would have been easy to add some spices and pepper. The salad with its dressing of olive oil and vinegar from a sachet was not good. At dinner I had fish & soft chips, no cooked vegetables are available, only a salad. The potatoe chips should have been fried longer to make them crispy. Make melanzane parmigiani. The red wine offered gave me a stomache ache. By all means, stay, but eat elsewhere.