Hengdian Film & Television City Dream Valley Atour X Hotel Guest Reviews
4.6/5
Very Good
1836 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(1836)
Positive reviews(1766)
Reviews with photos/video(468)
Awesome amenities(216)
Friendly front desk staff(175)
Delicious breakfast(159)
Classy environment(143)
Convenient parking(81)
Close to scenic area(77)
Convenient for shopping(71)
Perfect for business trips(42)
Negative reviews(70)
Anonymous User
Elegant Queen Room
Stayed in Oct 2024
Couples
71 review
5.0/5
Outstanding
Posted on Nov 5, 2024
The front desk are really helpful and friendly. They had a great welcoming to the guests. Very clean and well equipped rooms.
Response from Property: Xiaoduo thanks my dear for the 5-point praise ~ A few short words let Xiaoduo see her own achievements ~ But Xiaoduo will not be arrogant or impatient, and will continue to work hard ~ Xiaoduo welcomes you to come home often
OP78
Elegant Queen Room
Stayed in Nov 2024
Family
4 review
4.5/5
Great
Posted on Jan 16, 2025
We booked multiple rooms but a nice hotel - the rooms were clean and it was great that the hotel had a washer/dryer for the guests to use.
The breakfasts were delicious.
The hotel is very safe - you need your room key to get access to your floor. The hotel was also within walking distance to the night market and many other stores and restaurants.
There is only one elevator so sometimes it was a little slow to wait for the elevator to come to your floor.
Response from Property: 尊敬的賓客,感謝您入住亞朵,非常抱歉此次入住沒能讓您滿意,對此我們深表歉意,對您提出的問題我們會認真的研究整改,感謝您提出的寶貴建議,希望下次入住之時為您提供滿意的入住體驗,朵兒也非常誠心的和您説聲抱歉,對於您提出的問題咱們一定積極調節,請相信我們願意用熱情細緻温暖的服務為您打造路途中最舒適的居所,竭誠期待再次為您服務!
BBM Trip
Guestroom (2 beds)
Stayed in Oct 2024
Couples
4 review
5.0/5
Outstanding
Posted on Nov 17, 2024
Best ever service I’ve experienced in all my travel hotel bookings!
Highly recommended!
All staff are friendly, courteous and considerate.
Response from Property: 感謝您的支持及厚愛!千言萬語抵不過您的滿意,因為每一位客人幸福的微笑,對於我們來説都是一份鼓勵和支持, 小朵會好好珍惜並繼續努力噠!
Guest User
Elegant Queen Room
Stayed in Nov 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jan 1, 2025
Good hotel. Convenient location. Quite new? Staff are helpful
Response from Property: 非常榮幸為您提供了一次滿意的入住體驗,相遇便是緣,我們很珍惜與您相聚亞朵的這份緣分,也很期望在您以後的旅途中,小朵可以常伴您的身邊,期待您的再次光臨!
Thaniya A.
Superior 2-bed Room
Stayed in Nov 2023
Travel with friends
1 review
4.5/5
Great
Posted on Dec 27, 2023
Located in the center of Hengdian. Convenience with supermarkets, restaurants nearby. Not far from walking streets. Walking distance to Hengdian World Studio (QingMingDiHeTu Zone). Clean and comfortable room with modern facilities. Breakfast is chinese food.
6/15
Response from Property: Thank you very much for your review of Atour X Hotel Hengdian. We hope that our efforts will eventually bring you a five-star experience and 5-point satisfaction. I wish you a happy life!
QIANHUI
Executive 2-bed Room
Stayed in Nov 2023
Solo travelers
18 review
5.0/5
Outstanding
Posted on Feb 1, 2024
very comfortable
location convenient
good service
good staff
Response from Property: 服務是我們應有的旋律,好的心情都是您美好的記憶。我們會因為您的肯定變得更加努力,讓我們再次相遇小朵
ACCA
Guestroom (2 beds)
Stayed in Jul 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 10, 2024
Nice environment, good service, room clean
Response from Property: 掬一捧歲月,握一份懂得,書一筆清遠,盈一眸淡恬,時光靜好,心,永遠微笑向暖。
Guest User
Superior Queen Room
Stayed in Mar 2024
Couples
4 review
5.0/5
Outstanding
Posted on Apr 18, 2024
Hotel is located near walking street. Easy to find street food.
Response from Property: 尊敬的客人,感謝您選擇入住橫店夢幻谷亞朵X酒店並分享您的入住體驗。我們非常高興得知您對我們的服務和設施感到滿意。我們一直致力於為客人提供舒適、温馨的住宿體驗,您的好評是對我們工作的肯定和鼓勵。我們將繼續努力,為每一位客人提供更好的服務和體驗。期待您的再次光臨
Guest User
Elegant Queen Room
Stayed in Mar 2024
Business travelers
24 review
5.0/5
Outstanding
Posted on May 27, 2024
Nice location !
easily to get food and nearby to attractions!
Response from Property: 很開心能給客官帶來美好的體驗,我們的相遇很美妙,也希望這份美妙一直持續下去哦!
Spring
Superior Queen Room
Stayed in Oct 2023
Business travelers
2 review
3.7/5
Posted on Dec 10, 2023
The lacation picture os far from the reality.
Response from Property: We have been with you through all the ups and downs, and companionship is the longest confession of love. We will definitely not let down your love and repay your love with our best, waiting for you to come back❤
Guest User
Superior Queen Room
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 1, 2025
Having stayed in so many hotels, this one really caught my eye! As soon as I entered the room, I was attracted by the spacious and bright layout. The bedding was soft and skin-friendly, and I slept soundly all night. The bathroom was separated into dry and wet areas, and the smart toilet was very user-friendly, with full marks for details. The gym equipment was very new and varied, which fully met my exercise needs. The hotel's breakfast was even richer, with Chinese and Western food, and the freshly squeezed juice was refreshing and delicious. The staff was warm and thoughtful, and they made people feel very caring from check-in to check-out. I will definitely choose this place next time I travel!
Original TextTranslated by Google
Response from Property: 我們所有的細節和用心,所有的努力和認真,都是為了得到您發自真心的肯定和好評,感謝您對小朵的好評,喜歡就常回家看看吧(*^__^*)
Anonymous User
Superior 2-bed Room
Stayed in Jan 2025
Couples
2 review
5.0/5
Outstanding
Posted on Feb 28, 2025
Hengdian Atour X Hotel is strategically located near Hengdian Film and Television City, making it convenient for tourists to visit major scenic spots. The hotel's design style is simple and stylish, integrating modern and artistic elements to create a comfortable living atmosphere. The rooms are spacious and bright, with complete facilities and comfortable bedding, providing a good sleeping experience. The service staff is warm and thoughtful, and can respond to guests' needs in a timely manner. The breakfast is rich in variety and tastes good. The overall cost-effectiveness is high, suitable for family travel or business accommodation. Whether it is a short-term stay or a long-term residence, Hengdian Atour X Hotel can provide guests with a satisfactory accommodation experience.
Original TextTranslated by Google
Response from Property: 衹為您的一聲讚美,我們的努力都值了~,因為在意,所以我們努力,因為夢想,所以我們堅持,希望您能一如既往的喜歡亞朵,期待您下次的入住。
Sisishitutu
Superior Queen Room
Stayed in Jan 2025
Couples
5 review
4.8/5
Amazing
Posted on Feb 25, 2025
We decided on a spontaneous self-driving trip to Hengdian from Hangzhou. As we had high requirements for pillows, we chose Atour (zero-pressure pillows are great for personal use). The quality was still online, clean and comfortable. The girl at the front desk was very professional, and the housekeeping aunt was also friendly. It was perfect.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Hengdian Dream Valley Atour Hotel and sharing your stay experience. We are very happy to learn that you are satisfied with our services and facilities. We have been committed to providing guests with a comfortable and warm accommodation experience. Your praise is an affirmation and encouragement for our work. We will continue to work hard to provide every guest with better service and experience. Looking forward to seeing you again
Sally2005
Elegant Queen Room
Stayed in Jan 2025
Travel with friends
6 review
4.5/5
Great
Posted on Feb 16, 2025
The room was nice, I liked the bathroom very much, the water from the tap was very strong, and the shower was great. The front desk was very nice and helped to store the luggage. The only negative comment was that I booked a non-smoking room, but the room smelled very strong of cigarettes. I endured it because I didn't want to bother the front desk to change the room, but I was still woken up by the stench the next morning, and the smell of cigarettes surrounded me all the time. It was so uncomfortable 😣
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Guest User
Elegant Queen Room
Stayed in Jan 2025
Family
3 review
5.0/5
Outstanding
Posted on Feb 11, 2025
The price-performance ratio is super high, and it is also very close to various film and television cities. There is a robot delivery for takeout in the room. The room is clean and the space is enough. The room also has double breakfast (I won it in a lottery at the front desk~). I live on the 7th floor. I walked out of the room and walked two steps to the restaurant. The front desk guy was very enthusiastic. I had a lot of questions and he patiently answered them one by one.
Original TextTranslated by Google
Response from Property: Because we have dreams, we work hard day and night, because we have hearts, we care about each other, because of friendship, we know each other deeply, because of feelings, we treasure them in our hearts, because of you, Xiaoduo has realized what happiness is! Sincerely look forward to your visit again!