Hotel berhampiran The Deepdene Trail, Dorking

We live fairly local but decided to stay here as my daughter & her friends prom was at the wine estate local to the hotel, we wanted to make our girls prom a little more special. Staff we’re very helpful friendly went above and beyond to make our stay perfect Cold water in fridge fans in the room and the weather has been hot. Food we ordered from the menu in our room was great & friends eat in the bar area which was also very good. I would recommend and would definitely stay here again.

The team here are so lovely and friendly! I was only staying for one night in Leatherhead for work and they really made so much effort to ensure I was comfortable and had everything I needed. I had a couple of presentations in the evening that I admitted to Joanna on reception I was quite nervous about and she wished me the best of luck and even checked in on how they went the next morning when I went down for breakfast. Her colleague Petia was also lovely and super helpful. I think it’s these small interactions that can make all the difference and I was impressed.

I came in at night for a stay over . I walked to the premium inn for a bus to the hotel which cost £4.5. The check in process was smooth and easy, there is always someone at the front desk. The room itself is quite spacious with TV , kettle, tea and a heater. There is a 3in1 shampoo body wash and hand wash for shower. Towel was ok but stained. The breakfast is typical full English breakfast buffet style with range of choices on bread and cereal. The cafe bar is comfy and have plenty of seats. The food is of standard but quite a few of the plates were not properly cleaned. Overall I would say it is ok to stay in.

The highlight of this hotel is the staff. Faiza, and the reception team were always super caring, attentive, nice and ready to help. The breakfast staff I don't remember any names but one of the guys were glasses, he and the whole team were really nice and smiley and eager to make sure I was comfortable and got everything I needed. Agnes from cleaning was always very sweet and so hardworking making sure the room was perfect and super clean. Regarding the hotel itself it is okay. The carpets in the ro gave a very old look but it depends on the taste I guess. The biggest problem for me was the fact that there was no gym.

Great hotel near Gatwick Airport. Stylish and modern design. Comfortable nights sleep. Excellent food. Everyone who works here is very friendly and professional. We will be recommending to friends and family. Definitely our airport hotel of choice now for our future travels.

Selepas melawat Edinburgh, saya kembali ke Surrey dan menginap di hotel ini, kerana saya menempah di negara ini dan ingin menginap satu malam lagi, tetapi tidak ada ruang. Ia berjarak 15 minit berjalan kaki dari Universiti Surrey dan berhampiran dengan Stesen Kereta Api Risari Sepanjang perjalanan, anda boleh menikmati gaya desa Inggeris, persekitaran yang tenang dan udara segar. Sarapan adalah tertakluk pada bayaran tambahan.

We booked to stay, as we were attending a 60th Birthday party at the Hotel. We booked and paid online so checking was very easy. We really enjoyed our stay. Our room was very spacious with a large king size bed. Which was extremely comfortable! We were impressed with the newly renovated bathroom, with lovely soft fluffy towels. The room has all the amenities that we needed ie iron, hairdryer and extra pillows. We booked a room with breakfast - which was excellent and was available till 10.30 which was great. A good array of hot food included quality sausages and bacon. All the breakfast staff were very helpful and genuinely cheerful, as were the reception staff and the bar staff and food servers at the evening function. We really enjoyed our stay.

I specifically booked a night at the Sofitel Gatwick because it included 'Meet and Greet' parking with Maple Parking. Had they not included this I would have still stayed but made other arrangments for my car. I arrived at the Maple Parking Meet and Greet and parked the car. Took my keys over to the attendant and signed in. I then asked if they could give me 20 minutes to check in to the hotel, change clothes and bring a bag back to the car. We didnt want to bring a bag of unclean clothes on holiday with us. Here's where things went downhill faster than Gwynth Paltrow on ski's. The attendant, a tall bloke with a mid-european accent shouted at me 'No, do you know you are at an airport'. He actually shouted this. Shouted. To a customer. Take a minute to breathe that in. Fortunatly I knew I was at an airport, having driven 4 hours to get there. To hear that I was at an airport was no surprise, to be shouted at by a car park attendant was. I explained that I didnt want to take a case of unclean clothes on holiday with me. His response to that was 'we are extremly busy and your car will be removed immediately'. I asked if the hotel would hold the bag and he replied 'No they will not hold your stupid bag'. Here's where I should have murdered him with his Maple Meet and Greet Staff lanyard, but I did not. I asked for my keys back to be told once again in an truely agresive manner 'if you take your keys I will close the entry and you can't come back'. I took the keys and left. I then had to park at Gatawick Long stay for an additional £150. We finally checked into the hotel, explained the situation. The checkin lady (Alessia?) apologised and gave us two tokens for a free drink at the bar. They also kept our bag for us. Is this the fault of Sofitel Gatwick? I think it is. They decided to partner with a company that treats people appalingly. So they've got to accept responsibility for that. Please share this review, If I saw something like this I would have chose another car park or another hotel. Other people should be warned.

Sambutan yang sangat mesra, kakitangan yang mesra, tempat letak kereta yang baik, lokasi yang bagus, sarapan pagi yang hebat