Hotel berhampiran Manx Museum, Douglas

We booked a suite and stayed in room 102 for 1 night as we were visiting for a friend’s wedding. Everything was faultless, our room was lovely with an impressive bathroom, robes, amazing sea view, complimentary mini bar, but what really made our stay was the wonderful customer service. Our flight in was very early, we called ahead to see if we could have an earlier check in which was honoured, we were so grateful for this as we were very tired from travelling. The breakfast was delicious, a choice of cooked breakfasts and continental buffet. A very much enjoyable and relaxing stay, thank you The Halvard, we’d most definitely book again.

The pros: the location is perfect for Douglas, the ferry terminal (15 minute walk away, mostly on the flat), and exploring the rest of the Isle of Man. Rooms were lovely, comfy bed, good bathroom size. (Room 18) Excellent selection for breakfast, all freshly cooked. Lots of variety. Staff very pleasant. Easy check in and we were able to leave our cases until the ferry departure on the last day. The cons: there is no lift. We were in room 18 which is at the very top of a five story building. The thighs hated me a few times! As a result, we didn't use the room as much as we normally do for quick freshen ups etc. Breakfast: although it tasted fantastic, as it was freshly cooked there was a wait. We factored in about 45 minutes for breakfast in the morning, and adapted our day accordingly. Despite the cons, it is still worth 5 stars.

Repeat visit to this centrally located and very good hotel . Some things to note on this stay . We arrived in Douglas at 8 am and asked the hotel to store our bags prior to an early check in . We requested an 11am check in as it was mentioned on the website but the staff member said 11am check in was never possible but 1pm might be (it was) We’d booked a premier plus room as we were staying five nights and wanted a little extra luxury ! We were allocated our room (506) and were very disappointed as the view was of the wall of a building . A very kind and helpful house keeping staff member showed me the premier plus rooms on the front of the hotel , all of which have a view of the sea (albeit over rooftops and the m and s carpark !) We asked to swap rooms and were luckily able to (to room 507) I’d highly recommend mentioning you’d like a room with a view at check in if one is available ! WiFi was useless as it was through an unsecured network so most websites wouldn’t download anything . We used our mobile data which worked perfectly , strong signal ! Tiny first world problem is that there were no coffee pods for the coffee machine . The coffee machine is one of the perks of paying for a premier plus room but without pods it’s useless ! There were no pods available for the duration of our stay . I think a proactive hotel might go and purchase pods from the m and s (literally a few paces away from the hotel) which is what we did ! All in all a good stay . Too many good places to eat and drink in close walking distance for us to use the hotel bar or restaurant . Recommend this hotel .

The hotel feels slightly dated, but it has a great location on the Douglas promenade. My room was at the back of the hotel, there is no aircon so the room was warm, but a fan is provided. The room was comfortable and the bathroom was clean, with toiletries provided. The breakfast was great, freshly cooked to order. A special shout out to Matthew, one of the servers, who has a great sense of humour.

We booked 4 nights bed and breakfast for 2 adults. However, when we went for breakfast on day 1 the restaurant was locked. When we texted the owners we were told they had cancelled breakfasts at the end of September because it was uneconomical. Others also complained as noted in the comment book. We were told no refund was available as the breakfast was ”COMPLIMENTARY”. Also, the shower needs looking at as it could not be adjusted past the level of scorching hot. Not a particular problem with this hotel but in general visitors coming with their own cars should be informed that parking is a problem in Douglas. We were told we could park in the street but this proved impossible and we had to park about 20 minutes away on the promenade and time was limited.

Lovely sea view room with modern bathroom which looked recently fitted. The bar area was spacious, light and relaxing with enjoyable music from the pianist in the evenings. Great choice at breakfast, although I was personally disappointed that muesli was not available for some reason. We dined in the restaurant on our final evening and the meal was excellent.

Stayed at hotel for 5 nights this September. We had a 4th floor room overlooking the rooftops and with sea view. Room was immaculate , as was the en suite. Lift a little bit quirky, but got used to it. Breakfasts of a high standard with piping hot main corses including local bacon and sausages. We dined at the hotel every night and the quality of the food was very good with the roast beef dinner on a Sunday night the highlight. Very comfortable bar with a Happy Hour several nights and good selection of local beer, and gins. Staff very welcoming and catered for all needs. Would have no hesitation in recommending this hotel, which justifies more than its 3 Star Grading.

Booked 8 days stay in Douglas IOM at HQ Bar & Restaurant in one of their flat/homes ?? I instructed them I would have 2 senior gentlemen and was looking for easy access, a family room was offered sleeping 6 (so I thought), turned out it would only sleep 5 at a push, 1 king size bed, 2 single and sofa bed. But this had no bearing as we were 3. In booking the accommodation directly with HQ Bar I thought this would be on their premises, not so as mentioned before, a family room offered in a converted house. When we arrived we were told to head down a steep incline to our destination flat/room/ hotel?? On entry through a dodgy front door (which became an issue throughout our stay) then on through a corridor into our room, it be came clear how cold the room was when we entered. 1. No heating in spite of the radiator’s thermostat set at 5, towel radiator not on, was told due to the hot weather they had. 2. No fridge, again told hotel “does not” provide fridge. 3. No Bath mat was told would get one. Point 1. Having mentioned I had seniors radiators SHOULD BE ON especially the towel rail, no one wants damp hand or bath towels not to mention guests catching a cold. This was meant to be a family room catering for families, lack of the basic. Point 2. Having mentioned no fridge surely being a “family room” there would / should have been one especially if there were babies / children ie milk, etc, I’m my case it would be used to keep my insulin in. Point 3. No bath mat essential when having a seniors around was told it be will looked into. All three points made clear to the owners. After my issue were raised on more than one occasion things happened. Heating was turned on, towel rail not working the fix it man turned up and heat in towel rail restored. A fridge suddenly appeared which was a borrowed one which lasted 3 days and broke down, a new replacement arrived 2 days later a day before we were to depart. During the times there was no fridge available my insulin was stored on H&Q premises either in the fridge behind the bar or in the fridge in the kitchen, but a few of the staff didn’t know where when I came to retrieve my medication. The bath mat I found stuck behind the towel rail had seen better days and was filthy but we had to use it for safety reasons. House keeping was a quick replacement of towels and beds made up. The toilet was in desperate need of some bleach or something in fact the all of the bathroom needed a daily cleaning and at a stretch a vacuum around. There is so much more I go could on about especially the breakfast on offer but! This establishment has a 4 star rating but we were very very disappointed throughout our it would have been batter given a 1 star rating.

After a very early ferry start of 2.15 am in the morning then a 4 hour crossing from the Uk arriving at the Hotel around 6.30pm I was totally impressed by the desk staff who gave me my room key because it was ready to go and this enabled me to shower and change and go for a 7am breakfast before going to bed for a few hours so as not to miss too much of my mini break in the Isle of Man. This is the 3rd time I have used this hotel and will continue to use it, so do all my family when they visit the island.