Quality Inn Downey

Overall Experience - Okay For A Last Minute Need We needed a room on short notice due to a family emergency, so we booked at the Quality Inn. Check-in was quick and efficient. When I got to the first room, it looked clean but had a strong smell, like someone had just smoked/vaped pot and shut the door. I notified the front desk, and to their credit, they investigated and promptly moved me to another room. The second room was much better, it looked and smelled clean. That said, the rooms overall are outdated and in need of upgrades. The window next to the main entry door was broken (split in two), and the door handle occasionally jammed when trying to open it from either side. Bathroom Door Frame broken; hard to close the door. Establishment has courtesy dispensers for lotion & shampoo/conditioner in the bathrooms that were very low or empty (not a big deal, we had our own) On the plus side, if you're a light sleeper, the climate control worked great, wasn’t too loud, and helped keep the room comfortable. We stayed 2 nights, & on the 2nd night we were awakened by loud music from a room above ours around 4am & they played music through 7am. For a last-minute trip, it wasn’t terrible, but if I’d had more time, I probably would have chosen a different place.

Staff was wonderful and check in was quick and easy good direction on how to get to our room and time of breakfast and check out, at first room looks neatly and clean everything in place, opening closet door we found belongings of previous guests, also in drawers, in the restroom you could see little blood splattered on the wall and ceiling, we didn’t wanted to go back to lobby and ask for a new room we had our kids tired and sleeping I got my cleaning wipes and decided to disinfect the room myself, our sheets and blankets and pillows where clean the bed was nice and comfortable.

Jacuzzi faucet broken Bathroom door stuck Air conditioner don’t cool the room

I didn’t like that it was smelly, lamp in room was broken, there was some roach coming out of the ac unit, the microwave was all rust and that is unhealthy. The fridge was rusty too and didn’t get that cold. I ask for towels for my daughter in-law and myself and they only gave me two. They didn’t take the trash out for the two nights I spent there. I will never stay in this place ever again.

This place is absolutely bad , ac falling of rooms were dirty, towels were dirty bathroom was dirty with hairs . It had a bad smell . Never coming here and I didn’t get my mom back an spend almost 800 dollars in 2 rooms pictures are not what they say ones you arrive , and staff us rude

The only bad thing is that the jacuzzi is not on unless requested, and that information was not provided when I called the hotel to check if it was a working jacuzzi. The men that work the front desk are friendly but the female worker in the evening is rude