Ulasan The Lana - Dorchester Collection

Jawapan daripada Pihak Penginapan: Tetamu yang Dihormati, Terima kasih kerana meluangkan masa untuk berkongsi pengalaman anda di The Lana Hotel. Saya gembira mendengar bahawa anda menikmati minuman percuma kami semasa ketibaan, kemudahan moden dan kolam infiniti yang indah dari High Society, di tingkat 30. Maklum balas anda mengenai tahap hingar semasa Malam Tahun Baru amat dihargai, dan kami gembira kerana pasukan kami dapat membantu anda dengan memindahkan anda ke bilik yang lebih senyap. Kami berusaha untuk memberikan perkhidmatan dan keselesaan yang luar biasa kepada semua tetamu kami, dan kata-kata baik anda tentang sikap kakitangan kami amat bermakna bagi kami. Kami berharap dapat mengalu-alukan anda kembali untuk penginapan yang tidak dapat dilupakan. Salam hormat, Pengurus Besar Richard Alexander, The Lana Hotel

Jawapan daripada Pihak Penginapan: Tetamu yang dihormati, Terima kasih kerana berkongsi maklum balas terperinci anda berikutan penginapan anda baru-baru ini dengan kami di The Lana. Saya berbesar hati mendengar bahawa anda mendapati lokasi dan kemudahan kami berkualiti tinggi, tetapi saya benar-benar kesal apabila mengetahui bahawa perkhidmatan kami tidak memenuhi jangkaan anda.Sila terima permohonan maaf yang tulus atas kelewatan cucian kering dan cabaran yang anda alami dengan kebersihan bilik dan pengambilan bagasi. Pemerhatian anda amat berharga dalam membantu kami mengenal pasti bidang yang perlu kami perbaiki, dan saya telah berkongsi ulasan anda dengan pasukan kami untuk memastikan isu ini ditangani dengan segera. Saya juga memohon maaf atas sebarang kesulitan yang disebabkan oleh bunyi pembinaan; kami memahami betapa pentingnya persekitaran yang aman untuk tetamu kami dan sedang giat berusaha untuk mengurangkan sebarang gangguan yang disebabkan oleh bangunan baharu yang berdekatan. Terima kasih sekali lagi atas maklum balas anda. Kami berharap berpeluang untuk memberikan anda pengalaman yang lebih lancar dan menyeronokkan pada masa hadapan. Salam hormat,Richard Alexander Pengurus Besar, The Lana Hotel

Jawapan daripada Pihak Penginapan: Encik Feierbankesiluo yang dihormati, Terima kasih atas ulasan anda yang bernas dan bersemangat! Saya gembira mendengar bahawa anda menikmati pemandangan yang menakjubkan dari teres kolam renang kami dan hiasan unik bilik kami. Sungguh mengagumkan anda menghargai pemandangan langsung Burj Khalifa—suatu pemandangan yang kami teruja untuk berkongsi dengan tetamu kami. Kami berhasrat untuk menjadikan setiap ketibaan lancar dan mesra, jadi saya gembira buah-buahan selamat datang dan kualiti kemudahan kami, seperti air mineral, meningkatkan pengalaman anda. Cadangan anda amat bermakna bagi kami, dan kami berterima kasih atas kata-kata baik anda. Kami tidak sabar-sabar untuk mengalu-alukan anda kembali untuk satu lagi penginapan yang luar biasa. Salam hormat,Richard Alexander Pengurus Besar, The Lana Hotel

Jawapan daripada Pihak Penginapan: Tuan Sultanofparis yang dihormati,Terima kasih atas ulasan hebat anda dan kerana memberikan kami 10/10 yang sempurna dalam semua aspek penginapan anda. Saya gembira mengetahui bahawa anda mendapati bilik, restoran, atas bumbung, spa dan pasukan yang berdedikasi The Lana adalah yang terbaik di Dubai. Kami amat berbesar hati untuk menerima pujian sedemikian, dan kami berbesar hati untuk menjadi pilihan pilihan anda di bandar ini. Kami tidak sabar-sabar untuk mengalu-alukan anda kembali tidak lama lagi dan untuk terus mencipta pengalaman yang tidak dapat dilupakan untuk anda. Salam hormat,Richard Alexander Pengurus Besar, The Lana

Jawapan daripada Pihak Penginapan: Tetamu yang Dihormati, Terima kasih atas kata-kata baik anda mengenai penginapan anda baru-baru ini di The Lana Hotel. Saya gembira mendengar bahawa anda mendapati kakitangan kami menyokong dan bilik anda memuaskan hati anda. Pasukan kami berdedikasi untuk menyediakan perkhidmatan yang luar biasa dan memastikan pengalaman yang selesa untuk semua tetamu kami. Kami berharap dapat mengalu-alukan anda kembali pada masa hadapan. Salam hormat, Richard Alexander Pengurus Besar, The Lana Hotel

Jawapan daripada Pihak Penginapan: Evegongzhu yang dihormati, Terima kasih atas kata-kata baik anda dan kerana meluangkan masa untuk berkongsi pengalaman anda dengan kami. Saya sangat teruja untuk mendengar bahawa anda menikmati perkhidmatan dan persekitaran di The Lana. Maklum balas anda memberi inspirasi kepada pasukan kami untuk terus menyampaikan pengalaman yang luar biasa kepada semua tetamu kami. Kami berharap dapat mengalu-alukan anda kembali dalam masa terdekat untuk satu lagi penginapan yang tidak dapat dilupakan.Salam hormat,Richard AlexanderPengurus BesarThe Lana Hotel

Jawapan daripada Pihak Penginapan: Dear Sir,Thank you for your feedback and recommendation. I am delighted to hear that you had a great stay with us and appreciate your kind words. We look forward to welcoming you back soon for another enjoyable experience. Best regards, Richard Alexander General Manager The Lana

Jawapan daripada Pihak Penginapan: Dear SMD87,Thank you very much for sharing your feedback following your recent stay at The Lana, Dubai. We sincerely apologize that your stay did not meet your expectations, particularly regarding the service you received. If you would like to discuss your concerns further, please feel free to reach out to me directly. We will continue to strive for excellence in all areas of our guest experience, and we sincerely hope to have the opportunity to welcome you back in the future to showcase the improvements we have made.Warm regards,Richard AlexanderGeneral ManagerThe Lana

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your experience at The Lana. While we are pleased to hear that you enjoyed the 30th-floor infinity pool and the stunning views, we are truly disheartened to learn that other aspects of your stay did not meet your expectations.Please accept our sincere apologies for the housekeeping oversights and service challenges you encountered. Cleanliness and attention to detail are of the utmost importance to us, and we take any such concerns very seriously. We will be conducting a thorough investigation with our housekeeping team to understand what may have happened and ensure that all procedures are being strictly followed.Additionally, we regret the miscommunication regarding our delivery policy. We acknowledge that we should have informed you about the service fee upon check-in, and we apologize for any inconvenience this may have caused. Transparency in our policies is key, and we will reinforce this information to ensure clarity for all our guests.We truly appreciate your feedback, as it allows us to improve and provide the level of excellence that The Lana is known for. If you would be open to discussing your experience further, please reach out to our team directly. We hope to have the opportunity to welcome you back for a seamless and memorable stay in the future.Warm regards,Richard AlexanderGeneral ManagerThe Lana Hotel, Dubai

Jawapan daripada Pihak Penginapan: Dear Jiuyue, Thank you for sharing your detailed feedback regarding your recent stay at The Lana Hotel. I sincerely apologize for the inconveniences you experienced, particularly with the room preparation and communication during your check-in process. Your comments regarding the minibar, amenities, and service discrepancies have been noted, and we will address these issues with our team to ensure improvements are made. We appreciate your kind words about the cleanliness of your room and the quality of our in-room dining and spa services. Your insights are invaluable to us as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back for a more seamless stay in the future. Warm regards, Richard Alexander General Manager The Lana Hotel, Dubai

Jawapan daripada Pihak Penginapan: Dear Mr. Cheng,Thank you for your thoughtful feedback regarding your recent stay at our hotel.I am delighted to hear that you enjoyed the balcony in your room, which allowed you to relax and take in the stunning views of the Dubai skyline. Your insights about our High Society pool are invaluable, and we appreciate your understanding of our photography policy.I sincerely apologize for the confusion regarding the charges for the drinks you ordered at the pool. We strive to ensure that our team communicates all relevant information clearly, and your feedback will help us improve in this area. Thank you for bringing this to our attention.Regarding the In-Room Dining breakfast, we appreciate your honesty and will continue to evaluate our offerings to enhance their value for our guests. Our guests are drawn by our beautiful design and breathtaking views, but it is because of the interaction with our people, that they wish to come to stay with Dorchester Collection. Thank you once again for your feedback. We hope to welcome you back soon for another enjoyable stay.Best regards,Richard AlexanderGeneral ManagerThe Lana

Jawapan daripada Pihak Penginapan: Dear Madam, Thank you for your wonderful feedback. I am thrilled that The Lana to be your top choice in Dubai and glad you loved the view, especially with the view of the Burj Khalifa. The rooftop pool is indeed a guest favorite, and I am thrilled that you had such a relaxing time lounging by the sunset. It is truly one of the best ways to unwind and take in the city's beauty. We aim to provide exceptional experiences, and your feedback reaffirms our commitment. We look forward to welcoming you back soon for another unforgettable stay.Best regards, Richard AlexanderGeneral ManagerThe LanaWe look forward to welcoming you back for another memorable stay!

Jawapan daripada Pihak Penginapan: Dear Valued Guest, Thank you for your wonderful feedback regarding your recent stay at The Lana hotel. I am delighted to hear that you enjoyed our prime location in the heart of Dubai's business district, as well as our facilities and exceptional dining options. Our team takes great pride in delivering warm and friendly service, and it is rewarding to know that it contributed to your experience. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Richard Alexander General Manager, The Lana Hotel