Swissôtel Al Murooj Dubai

Ulasan Swissôtel Al Murooj Dubai

Swissôtel Al Murooj Dubai

Al Mustaqbal Street, Opposite The Dubai Mall, Trade Centre, Dubai, Emirate of Dubai, United Arab EmiratesLihat Butiran Hotel
Swissôtel Al Murooj Dubai
Swissôtel Al Murooj DubaiSwissôtel Al Murooj DubaiSwissôtel Al Murooj Dubai
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Kami Memadankan Harga
1 malam

Ulasan Tetamu

4.4/5
Sangat Baik
116 ulasan
Ulasan yang disahkan
Persekitaran4.6
Kemudahan4.1
Perkhidmatan4.3
Kebersihan4.4
Tapis mengikut:
Atur mengikut:
Semua ulasan(116)
Ulasan positif(113)
Ulasan dengan gambar/video(21)
Penginapan yang hebat!(35)
Perkhidmatan yang baik(22)
Mudah untuk pergi membeli-belah(17)
Dekat dengan tempat membeli-belah(14)
Sarapan pagi yang lazat(11)
Bersih dan kemas(8)
Terlalu bising(5)
Ulasan kurang baik(3)
SoxBoy
Bilik Kembar Mewah
Menginap pada Jul 2024
Bisnes
1 ulasan
4.2/5
Sangat Baik
Disiarkan pada 19 Jul 2024
The hotel is great but rooms are old and needs to be renovated since its a 5stars hotel
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently reviewing opportunities for improvements, including renovations to enhance the overall guest experience. We appreciate that you have shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amro Nagah General Manager
Pengguna Tetamu
Bilik Klasik
Menginap pada Nov 2024
Melancong bersama rakan
2 ulasan
4.2/5
Sangat Baik
Disiarkan pada 19 Nov 2024
The hotel is opposite Dubai mall so an excellent location. The room is a great size, however the hotel is under renovation so the gym is not really suitable, and the temporary restaurant was cramped and there was limited staff at the reception despite the hotel being busy.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager
Mee Har
Bilik King Klasik
Menginap pada Ogo 2024
Keluarga
15 ulasan
5.0/5
Luar Biasa
Disiarkan pada 22 Ogo 2024
Staff friendly and good breakfast
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr. Mee Har, Thank you for a great review. We are happy you liked our hotel facilities and services.Looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager
Pengguna Tetamu
Apartmen Dua Bilik Tidur
Menginap pada Apr 2024
Keluarga
8 ulasan
5.0/5
Luar Biasa
Disiarkan pada 18 Apr 2024
Nice place and Breakfast is nice...Have a nice and great view of Burj khalifa
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to rate our hotel. We really appreciate your excellent rating and comments.Best regards,Amro NagahGeneral Manager
Pengguna Tetamu
Apartmen Dua Bilik Tidur
Menginap pada Ogo 2024
Keluarga
4 ulasan
2.2/5
Disiarkan pada 2 Sep 2024
The room and everything provided is quite dirty. The water temperature for bathing is not stable. There is not any hot water for bathing one day. It’s not a good experience to stay there. The only thing which is good is just the location. It is close to the Dubai mall.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest, We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager
Pengguna Tanpa Nama
Apartmen Dua Bilik Tidur
Menginap pada Jul 2024
Keluarga
8 ulasan
4.2/5
Sangat Baik
Disiarkan pada 6 Jul 2024
Spacious apartments but need a lot of refurbishment. Too basic for a 5 star hotel.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you very much for taking the time to review your recent stay with us at the Swissotel Al Murooj Dubai. I regret to learn that your stay was not as enjoyable as it should have been. Please rest assured that we will take your opinion seriously and your feedback will support us in improving our services. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home.Thank you once again for your time. On behalf of my team, I look forward to welcoming you once more to the Swissotel Al Murooj Dubai in the near future.Kindest regards,Amro NagahGeneral Manager
Pengguna Tetamu
Bilik King Klasik
Menginap pada Apr 2024
Bisnes
2 ulasan
3.0/5
Disiarkan pada 14 Mei 2024
I did. Expect more but I guess situation when I stayed was little over walking for everyone
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager
C H A R M
Bilik Klasik
Menginap pada Mac 2024
Keluarga
3 ulasan
4.0/5
Sangat Baik
Disiarkan pada 30 Mac 2024
can never go wrong with accor group of hotels. though hotel hasnot been renovated for quiet sometime they maintain the cleanliness and 5 star quality
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ms. Charm,Thank you for taking the time to rate our hotel. We really appreciate your positive rating and comments.Best regards,Amro NagahGeneral Manager
Erich EPH
Apartmen Dua Bilik Tidur
Menginap pada Feb 2024
Keluarga
54 ulasan
4.2/5
Sangat Baik
Disiarkan pada 18 Feb 2024
We rented in the apartment section. it’s a very nice size apartment and comes with a small kitchen and living room. If you’re going to be in the area and have a family, this is highly recommended.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ms. Erich,Thank you for taking the time to rate our hotel. We really appreciate your positive rating and comments.Best regards,Amro NagahGeneral Manager
M Abdul Bais
Bilik Klasik
Menginap pada Dis 2023
Keluarga
1 ulasan
3.2/5
Disiarkan pada 3 Jan 2024
The hotel is ideally situated, offering a commendable location. However, attention to cleanliness and room service requires improvement. Notably, the bathroom's washbasin lacked proper drainage, an issue that persisted despite reporting it to the staff.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr. Muhammad,We are glad to hear that you enjoyed our location.I also want to thank you for your feedback regarding our services. Please know that your review is extremely valuable to us and we have taken your thoughts and recommendations to make changes wherever possible, so that we can deliver a better experience next time.Again, thank you for staying with us and we hope that you will give us the opportunity to welcome you again in the future.Best regards,Amro NagahGeneral Manager
Pengguna Tanpa Nama
Apartmen Dua Bilik Tidur
Menginap pada Jun 2023
Keluarga
2 ulasan
4.5/5
Hebat
Disiarkan pada 20 Jun 2023
It’s a 8-10 mins walk to Dubai mall (diagonally across, but includes a few road crossing), but quite a far walk to the train station (via Dubai Mall).
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to rate our hotel. We really appreciate your positive rating and comments.Best regards,Amro NagahGeneral Manager
littlepanda
Bilik Klasik
Menginap pada Jun 2023
Pasangan
15 ulasan
3.7/5
Disiarkan pada 6 Jun 2023
Superb location, right opposite Dubai Mall, walkable distance. However, staff friendliness is so-so. Breakfast is ok. We especially didn’t like frequently being asked if we wanted their taxi service when we’re waiting for normal taxi. There’s also no fridge in the room.. unbelievable
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager
dayuan
Bilik King Klasik
Menginap pada Okt 2023
Bisnes
1 ulasan
1.0/5
Disiarkan pada 27 Okt 2023
This was a very sad experience, i felt so helpless and desperation but i can do nothing about it! I got robbed again by this sin hotel, they do nothing but just because a booking and charged full price for 4days and refused to return even 1 day's fee!!! For some unexpected reson i had canceled my trip to visit Dubai, and i had informed hotel in advanced at least 2 days before, but they still refused return any peny of the it, so sad!
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr. Dayuan,We are sorry to hear your experience fell short of your expectations. Upon investigation, we learned that your booking is on a non-refundable sales condition. Please accept our apologies for the inconvenience caused.Best regards,Amro NagahGeneral Manager
Alhajjar
Apartmen Dua Bilik Tidur
Menginap pada Okt 2023
Keluarga
12 ulasan
4.0/5
Sangat Baik
Disiarkan pada 15 Okt 2023
It was ok But i bay more than the amount mentioned in trip.com Supposed 680 +20 I pay 720 Nobody knows why Some how this is the way cheating works happening
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager
Bing Ran
Bilik Twin Klasik
Menginap pada Feb 2024
Keluarga
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 28 Feb 2024
Excellent, good location, nice room, very warm services
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ms. Bing Ran,Thank you very much for your wonderful review of your recent holiday with us at Swissotel Al Murooj Dubai. It is with much pleasure I read your kind acknowledgment of our warm hospitality, exquisite facilities and especially the culinary experience. We make every effort to maintain the high standards of timely and quality service delivery, and we are delighted that we have been successful in achieving this during your stay.I appreciate you taking the time to share your experiences and recommending us on C-Trip and look forward to welcoming you back to Swissotel Al Murooj Dubai in the future.Sincerely,Amro NagahGeneral Manager