Hotel berhampiran Perfetti Hospitality Supplies, Dubai

Saya gembira dengan hotel ini! Terdapat penimbang bilik mandi, peti besi percuma, peti sejuk, papan dan seterika, syampu, sabun dan perapi rambut.  Perkhidmatan yang sempurna. Metro adalah 8-10 minit berjalan kaki. Terdapat kedai 24 jam berdekatan di belakang hotel. Terdapat sekurang-kurangnya 2 lagi pasar raya dalam masa 5 minit. Tempat letak kereta di hotel adalah percuma.  Deposit telah dikembalikan semasa berlepas.

Very good experience at this hotel, easy to check in and excellent service. The staff was extremely helpful and always answered any questions we had. The breakfast was also very good.

The Mercure Hotel is great for families. We stayed in a 2 bedroom suite on the 35th floor. The views were amazing. We could see the marina and part of the palm. There is a gym and swimming pool. Small children can also play in the supervised kids' play area.

The stay was comfortable and if ur looking for a peace and calm then this hotel is perfect for them we got a good room 3610 and view with higher floor but the Tamil lady I don't no her name when we arrived @12:45 she said that the check in time was 3 pm but after 5-10 mins she has given the room a big Kudos to that Tamil lady...and bell boy russian guy he is very friendly and helpful more over I felt like a home....... we will be back again in future 2 things which we didn't get that is when we asked for Plates we didn't get from room service and also for the Tv assistant we have asked but no one has come to check this 2 things could be improved better.

Service: - Overall is good, reception manager Pei Pei demonstrated good service and fast response, but one reception guy was disappointing - Gobin who was the night time reception, was lowering the whole level of the hotel, ashamed the whole hotel (Incident: we saw an advertisement in the elevator showing 160 AED for 6 bottled Heineken beer in the afternoon, that night we ordered by dialing 0 in the room service, then when paying the bill, it was 252 AED, we didn't ask further for the price because we were afriad we missed some conditions in the advertisement. The other night, we planned to order again, so we see again the advertisement in the elevator, it just stated ”Dial 0 or scan QR code to place order”, then we headed to the reception and asked if there is any hidden conditions. Gobin just questioned me if my picture is taken on the day and told me it is a recent promotion, so it's wasn't started on the day i ordered. That's totally trying to drag the problem to us, i was never thinking to get back what i over paid, and you didnt need to defend and attack me at once. And then he asked if I have any proof that the advertisement was published on the day I order the beer, I said I didn’t take a picture on that day, then I asked him which day this promotion started, he failed to answer. Then he quibbled and said because we didn't tell over the phone that we wanted to get the promotion beer, so we couldn't get 160 AED beer. I was so pissed, but I was too focused on how I can proof the promotion has already started on the day I ordered the beer, then I went back to our room and I didn't pay much attention to his words. After going back my room, my family told me again what Gobin said just now, it was totally humiliating and treated us as a fool. Is that I don't mention the promotion price, then I need to pay extra? It's totally nonsence.  The original price was 240 AED for 6 bottles, we paid 252 AED just because you charged me on a price of single bottle 42 AED each x 6 bottles. Because I was totally pissed off, I went back and argued with him, he knew he couldn't cheat me anymore, then he passed our case to his colleague. His colleague ****** in his service too (but i forgot to memorize his name), same as Gobin, he was trying to point the problem back to us, he said because there was no bottled beer so the staff gave us canned beer that night, so I was charged for a higher price, then I told him to see the two remaining bottles in my room and i took picture on that night as well. At last, they failed to put back the fault to us, and gave me back the money. The whole incident was nonsense, and ruined my mood in the whole night. I had never tried to feel so pissed for a staff in the hotel before. Room: - Spacious, clean, sufficient facilities - Light flashes in washroom, tolerated for two nights but finally too annoyed, so reflected this on a random surve, Pei Pei approached me the next day when we were having breakfast and sent engineer to fix the light (she offered change of room but we turned down, and she offered a complimentary dinner and a fruit platter) Gym: - More than enough for a hotel Swimming Pool: - Small and not many seats Breakfast Buffet: - Large variety of choice and taste good

Hotel was east to get and close to Mashreq metro station. Soon as you walk in you can tell it’s a nice hotel. The check was quick, room was clean and large size. Hotel staff were very helpful and informative about breakfast and dining options. Breakfast was good value for money. Lots of options to choose from with live egg station to have what ever way you want your eggs cooked. Fried, boiled, poached, scrambled, omelette with different toppings. Only downside was there was an event on at the pool. So we couldn’t use it. They said we could enter the event but needed to pay 100 aed (£22). If not then need to go to other small pool. But was a good stay.

酒店房間真的大，靠近阿聯酋購物中心，比較方便。酒店入口交通有點堵。酒店免費停車場，挺方便的。酒店的泳池可以看到帆船酒店遠景，但是大多數時間沒有陽光直射，無法曬太陽。酒店服務態度很好，保潔工作人員認真負責。

Excellent… as a regular worldwide traveller, this is amongst some of the hotels I cannot fault. Breakfast timing 6am till noon… variety excellent. Fitness center clean and spacious. Infinity pool perfect temperature. Steam/Sauna is a must

Very accomodating. It was a good stay. Really comfortable. The food was delicious. Thanks to Melissa front office. ❤️🥀

This hotel is situated in a really good location as it’s midway on the metro both ways. The station is insurance market also known as Mashreeq. I think that’s how you pronounce it. Lots of places to eats at affordable prices. Staff were very friendly & breakfast choice was very good. The spa facilities are good not amazing but really sweet staff. Desperate women & men’s that I was really grateful for!