Hotel berhampiran Perfetti Hospitality Supplies, Dubai

Service: - Overall is good, reception manager Pei Pei demonstrated good service and fast response, but one reception guy was disappointing - Gobin who was the night time reception, was lowering the whole level of the hotel, ashamed the whole hotel (Incident: we saw an advertisement in the elevator showing 160 AED for 6 bottled Heineken beer in the afternoon, that night we ordered by dialing 0 in the room service, then when paying the bill, it was 252 AED, we didn't ask further for the price because we were afriad we missed some conditions in the advertisement. The other night, we planned to order again, so we see again the advertisement in the elevator, it just stated ”Dial 0 or scan QR code to place order”, then we headed to the reception and asked if there is any hidden conditions. Gobin just questioned me if my picture is taken on the day and told me it is a recent promotion, so it's wasn't started on the day i ordered. That's totally trying to drag the problem to us, i was never thinking to get back what i over paid, and you didnt need to defend and attack me at once. And then he asked if I have any proof that the advertisement was published on the day I order the beer, I said I didn’t take a picture on that day, then I asked him which day this promotion started, he failed to answer. Then he quibbled and said because we didn't tell over the phone that we wanted to get the promotion beer, so we couldn't get 160 AED beer. I was so pissed, but I was too focused on how I can proof the promotion has already started on the day I ordered the beer, then I went back to our room and I didn't pay much attention to his words. After going back my room, my family told me again what Gobin said just now, it was totally humiliating and treated us as a fool. Is that I don't mention the promotion price, then I need to pay extra? It's totally nonsence.  The original price was 240 AED for 6 bottles, we paid 252 AED just because you charged me on a price of single bottle 42 AED each x 6 bottles. Because I was totally pissed off, I went back and argued with him, he knew he couldn't cheat me anymore, then he passed our case to his colleague. His colleague ****** in his service too (but i forgot to memorize his name), same as Gobin, he was trying to point the problem back to us, he said because there was no bottled beer so the staff gave us canned beer that night, so I was charged for a higher price, then I told him to see the two remaining bottles in my room and i took picture on that night as well. At last, they failed to put back the fault to us, and gave me back the money. The whole incident was nonsense, and ruined my mood in the whole night. I had never tried to feel so pissed for a staff in the hotel before. Room: - Spacious, clean, sufficient facilities - Light flashes in washroom, tolerated for two nights but finally too annoyed, so reflected this on a random surve, Pei Pei approached me the next day when we were having breakfast and sent engineer to fix the light (she offered change of room but we turned down, and she offered a complimentary dinner and a fruit platter) Gym: - More than enough for a hotel Swimming Pool: - Small and not many seats Breakfast Buffet: - Large variety of choice and taste good

Hotel was east to get and close to Mashreq metro station. Soon as you walk in you can tell it’s a nice hotel. The check was quick, room was clean and large size. Hotel staff were very helpful and informative about breakfast and dining options. Breakfast was good value for money. Lots of options to choose from with live egg station to have what ever way you want your eggs cooked. Fried, boiled, poached, scrambled, omelette with different toppings. Only downside was there was an event on at the pool. So we couldn’t use it. They said we could enter the event but needed to pay 100 aed (£22). If not then need to go to other small pool. But was a good stay.

Good and pleasant hotel with spacious rooms. Accessible and close by the metro station. Hotel management was so nice as compared to other European hotels I experienced

I would recommend to pay More attention to special requests of the guests. For example I wrote in advance about the 10th anniversary (before we came to Dubai), but the reservation supervisor just ignored my email. Or better to say, I sent 2 emails, but in both answers from him - my special request was ignored. But still, We’re super happy with the restaurant! Didn’t expect such a wonderful quality of food, wonderfull choice for breakfast, very tasty dishes a-la cart, and unbelievable friendly, helpful, guest-oriented restaurant staff!!! Super attentive assistant of manager - Ester! Such a nice personality!!! Thank you to her! And to all the wonderful waters, especially to Joseph, Anne, Solomon! I also want to metnion beautiful Natasha at the front desk, who is ready to solve each issuer with a charming smile! Thank you guys, you’ve made our stay just wonderful!

Good room size for a single person. Hot water did not work for few hours when I stayed there.

I didnt spend too much time in he hotel. But in general the staff and service was superb. Actually i forgot my passport and cash in the taxi i came on. I panicked when i arrived at the hotel. But the staff was super helpful and reassuring to help me find the taxi. i was able to retrieve all my important belongings intact. Obviously gave a big tip to the cab driver and the staff who helped me.

1. apabila kami mendaftar masuk katakan bilik akan siap pada pukul 3 petang tetapi kami duduk di lobi, mungkin 1 1/2 jam, tetapi tiada siapa yang memberitahu saya memerlukan masa yang lama, cuma katakan akan siap 2.apabila kami menunggu bilik, telefon kami tiada kuasa lagi,minta pengecas, kakitangan berkata di bilik saya ada 2, apa yang mereka bincangkan? 3. Saya meminta kakitangan yang boleh bercakap Kantonis untuk membantu saya, mereka berkata dihantar ke bilik saya, tetapi saya menunggu selama 2 jam juga tiada siapa yang boleh membantu, saya perlu pergi ke lobi untuk mendapatkan bantuan, keselamatan membantu saya banyak, tetapi perkhidmatan penerimaan adalah sangat teruk 4. kami ingin menyimpan kad selamat datang untuk Kenangan, tetapi kami pergi ke bawah untuk makan malam bufet, dan kemudian kami kembali, kami tidak dapat mencari kad itu, bagasi kami kemas oleh penjaga rumah, saya rasa mereka membuatnya hilang Untuk perkhidmatan Hotel 3bintang lebih baik daripada ini kami tinggal di sini untuk bulan madu, saya rasa hotel ini adalah yang paling teruk

I went for a two night stay and what I can say is the people the hotel everything just amazing. They helped with my luggage upon arrival to my room. I arrived at the hotel earlier than the check in time but they readily make my room. I also checked out an hour late but they didn’t deduct anything and they were patiently waiting. Had the most delicious breakfast ever. Had an amazing pool party from 5pm to 7:30pm. I enjoyed my stay and I would still go stay in this hotel again and again

I was happy of the one who cleans my room for the past 15 days that is sanjeeb and suman who where always been super clean and tidy and trustworthy and when i called them for a special clean they always do it and wat i demand to clean they do it perfectly and the staff are very friendly thanks from the bottom of my heart from the amsterdam boy ronald😆😁😄😃😀🌷🌷🌷

Everything is good sagar is very good and polite he assisted me and my friend for and long stay and Simran very good always smiling thank you so much one lady in lavazza cute dolly always giving discount