Hotel berhampiran Swiss Art Gate Uae, Dubai

Pullman hotel was fantastic. Especially the receptionist staff Wendell. He has everything done nicely for us. We absolutely love the service of the staff, the location which is just minutes walk from metro, and the cleanliness of the room. We will be back again if we are in Dubai next time. Wonderful stay.

It is a good hotel, however the service quality depends on who your are talking to. There’s a very nice guy in the reception team willing provide very good help on everything with very high efficiency. But the reservation and sales team are really sucks, they reply email slow and are reluctant to do anything flexible but not harm any party’s interests, and very arrogant. When you propose any flexible thing with them, they always tell you we are full and has only 100 room, we have premium location, all the words inherently indicate that you either follow our words or you are not welcome. They even give you a rate with extra cost for breakfast to high grade membership of the hotel who are qualified for free breakfasts, it is really unbelievable. It is really rare to see such kind of sales team in a 5 star hotel even though our team almost stay here throughout the year and telling them we are going to stay on. Good facilities and location, but the team really need to be reconsidered and some of them are great, but some are really bad.

Loved my stay at this hotel, the staff were excellent and super helpful, the room was cute (city view wasn’t great) and the breakfast was fantastic! The view from the marina was quite nice and it was super convenient to go to the Marina mall.

Was welcomed by a very courteous Mexican Desk Manager, spectacular views from the balcony, a very beautiful hotel that I rate highly

Уже оставлял комплиментарный отзыв. Понятно, что отель лично для нас идеальный, но для туристов (кто по туру приезжает) очевидно средний вариант. Теперь расскажу, что можно улучшить: 1) ценообразование - могло бы быть и дешевле, иногда бывает по цене соседнего люксового Five. 2) в других Rove есть игровые приставки, зоны коворкинга больше, есть магазины прямо в отеле. В этом нет. 3) тренажерного зала вроде тоже нет. 4) лифт сомнительный: медленно едет, быстрее по ступенькам спуститься. 5) за официальную цену на сайте Rove (＞550 дирхам в декабре) можно было бы поставить капсульную кофеварку в номера, как в том же SO Uptown. 6) трансферов нет никаких.

Have not stayed here for years but was lovely to come back and stay here! Rooms are lovely, location is the best on jbr and excellent service. Had a blowdry at the hairdressers here which was good too! Private beach and there is a spa too. Thank you for a lovely stay x

Overall good. Really comfy bed. The traffic in and out of the hotel is really bad, 30 minutes just to get in and out of the block sometimes, but not their fault. They locked our mini bar as we did not put a deposit down for it, which was a bit odd amd never had a hotel do that before. Lifts had quite long waits as well.

I’m living near the hotel and have been curious about it for a while, so we decided to stay. It’s newly built, and everything inside is clean and new, making it very comfortable. Mr.Paul welcomed me with a wonderful smile at check-in. There are security staff near every elevator who are always kind and helpful. The room was lovely, and I had a relaxing time. At one point, I couldn't figure out how to connect the Chromecast, so I contacted guest services. The staff member who helped was very courteous. Breakfast is not buffet-style but ordered from a menu. It was very delicious, and the view from the restaurant was fantastic! Waiter Mr.Hement provided perfect service, making for a wonderful start to the day. The hotel's atmosphere was excellent, but above all, the staff's hospitality was truly impressive and touching! I also working in the hospitality industry and had stayed at many five-star hotels, but the staff level here is very high. I will definitely come back again! To all the staff, keep up the great work! :)

Service: - Overall is good, reception manager Pei Pei demonstrated good service and fast response, but one reception guy was disappointing - Gobin who was the night time reception, was lowering the whole level of the hotel, ashamed the whole hotel (Incident: we saw an advertisement in the elevator showing 160 AED for 6 bottled Heineken beer in the afternoon, that night we ordered by dialing 0 in the room service, then when paying the bill, it was 252 AED, we didn't ask further for the price because we were afriad we missed some conditions in the advertisement. The other night, we planned to order again, so we see again the advertisement in the elevator, it just stated ”Dial 0 or scan QR code to place order”, then we headed to the reception and asked if there is any hidden conditions. Gobin just questioned me if my picture is taken on the day and told me it is a recent promotion, so it's wasn't started on the day i ordered. That's totally trying to drag the problem to us, i was never thinking to get back what i over paid, and you didnt need to defend and attack me at once. And then he asked if I have any proof that the advertisement was published on the day I order the beer, I said I didn’t take a picture on that day, then I asked him which day this promotion started, he failed to answer. Then he quibbled and said because we didn't tell over the phone that we wanted to get the promotion beer, so we couldn't get 160 AED beer. I was so pissed, but I was too focused on how I can proof the promotion has already started on the day I ordered the beer, then I went back to our room and I didn't pay much attention to his words. After going back my room, my family told me again what Gobin said just now, it was totally humiliating and treated us as a fool. Is that I don't mention the promotion price, then I need to pay extra? It's totally nonsence.  The original price was 240 AED for 6 bottles, we paid 252 AED just because you charged me on a price of single bottle 42 AED each x 6 bottles. Because I was totally pissed off, I went back and argued with him, he knew he couldn't cheat me anymore, then he passed our case to his colleague. His colleague ****** in his service too (but i forgot to memorize his name), same as Gobin, he was trying to point the problem back to us, he said because there was no bottled beer so the staff gave us canned beer that night, so I was charged for a higher price, then I told him to see the two remaining bottles in my room and i took picture on that night as well. At last, they failed to put back the fault to us, and gave me back the money. The whole incident was nonsense, and ruined my mood in the whole night. I had never tried to feel so pissed for a staff in the hotel before. Room: - Spacious, clean, sufficient facilities - Light flashes in washroom, tolerated for two nights but finally too annoyed, so reflected this on a random surve, Pei Pei approached me the next day when we were having breakfast and sent engineer to fix the light (she offered change of room but we turned down, and she offered a complimentary dinner and a fruit platter) Gym: - More than enough for a hotel Swimming Pool: - Small and not many seats Breakfast Buffet: - Large variety of choice and taste good