Hotel berhampiran Grangegorman Playground, Dublin

Myself & two friends checked in to a triple room (Room 7) on Friday 24th February 2023. The hotel room was dirty. The towels had “stains” on them and was not very clean at all. The bed mattresses had marks and stains on there and it felt very unclean. The room was unhygienic and extremely dusty. This reflects on your previous reviews from Trip Advisor. The window is rotting away and dirty, and in the morning, it was wet with condensation and the room made all our clothes and bedding feel damp and cold. On Saturday morning, there was no running water. When we spoke to someone at the hotel, they said it would be fixed that day. It was not. We spoke to someone again and they said the water would take time to come up to the room? We had no running water. Please be advised that one of the guests in the room is Disabled. He has a bowel condition meaning that he has to change his external stoma every day. Being unable to hygienically wash was a challenge and could have caused infection or serious health concerns. We could not use taps to brush teeth, we could not shower, and most importantly, we could NOT flush the toilet chain. Meaning our facilities were redundant. We did not pay 400 euros, to stay in a hostel. This is what it felt like. We were told to shower in a “communal” shower downstairs on the first floor. That was absolutely disgusting. Unclean and unhygienic and the water trickled out of the head of the shower, which effectively means we did not feel clean once we “Showered”. We addressed this again on Sunday to a lady on reception and nothing was done about it. When we checked out on Monday, we spoke to a man on the reception desk who did not really take me very seriously. I explained the issues and he just stood there and smiled and didn’t even apologise or offer any refund for these issues. We did not pay 400 euros to stay in a hotel with a shared shower. This is not advertised as a shared bathroom and a hostel. It is advertised as a B&B. Yes, a B&B that cannot meet basic Health and safety regulations. I told him I would escalate to **********. I spoke to them today, and they advised they contacted the hotel, and they would call me regarding this, which they have not done. I am very disappointed that we paid hard earned money to stay at your hotel, yet the basic minimum requirements were not met of: Cleanliness Hygiene Running water Clean bedding and towels We have written for a refund. If not, we may take action.

My friends and I were all amazed by this very cosy hostel, with a nice staff, good breakfast, living room, nice showers, parking lot, for a good price. The room is in a former chapel with a beautiful Window. And rumor says a jacuzzi's coming! :)

Hostels around the world need to take note of what a real hostel is — and that's Jacobs Inn Hostel in Dublin. Located in the center of Dublin and easy to locate, you're greeted with friendly, warm staff who can help you with anything you need. Advice on landmarks, restaurants, events, they have an answer. The commons area is packed full of people working, socializing or just simply relaxing. Music is not too loud so communicating and working is made easy. It's very atmospheric and it's a great place to make new friends on your travels. It's amazing decorated and their bar/dining area is incredible. Breakfast is served and you're offered a good variety to choose from. The rooms, or pods, are clean, well-maintained and the bathrooms are neat. You're afforded privacy in a modern fashion.

Nice hotel. Looks and feels new. Location is good. Central and easily accessible for my purpose. Its effectively in the city itself. There's even an outdoor area for people to enjoy the external environment. Wifi worked fine. There's a bar for those who want to have couple of drinks, and the breakfast spread is decent. I would certainly consider staying again in future

I had a nice stay at this hotel! The rooms were clean and comfortable, the staff was friendly. I would definitely recommend it.

Super location, quiet but with the tram on the doorstep to get out and about in Dublin. Apartment absolutely fantastic with Smeg appliances, dishwasher, washer/dryer, fridge with freezer, microwave grill and two ring halogen hob. Large glass window (no opening) we had good view of the river Liffey. King size bed with more than enough bedding - please note the bed is very low, just off the ground so could present difficulties for some people getting in and out. The Apartment block was big but there was very little noise. The blackout cutains were stuck to the wall on each side eliminating any light coming through when closed, a nice touch, assisting with a good night's sleep. The Apartment had a 48inch 360 degree turning Samsung TV with an acceptable number of channels. The bathroom was of a good size with a super walk in shower. Soap etc was provided. Our visit was for one week and the Apartment was cleaned and towels/bedding changed on the fourth day. Limited tea and coffee was present upon arrival but the friendly receptionist did stress that if we needed anything then please ask which we did and more tea etc was provided. There was enough storage space for our clothes for the week. In the wardrobe was a safety deposit box, free of charge, plenty big enough for any valuables, passports etc. A big bonus was that we arrived at 1230hrs expecting to leave our cases there but fortunately were able to be booked in and have access to our room immediately.

The pictures made this place look so good but beware! My partner and I booked a 4 night stay and were excited to find a reasonably priced and cute looking place even if it was far from Dublin city center. The first room we were assigned was dirty including a used bottle of mouth wash on the floor of the room. After requesting a different room, we were moved down the hall to a new room. This one was dirty: *Toenail* on the floor, Bottle of febreeze on the counter, Smelled bad Disgusting lump of tape and something?? stuck to the wall Booger on the wall Stains There were also greasy smears on the night table and window sill. Pretty much you didn't want to touch anything. We were exhausted form a hectic day of travel so decided to grin and bear it for the night and then promptly cancelled the reservation the next morning. While the hotel refunded the remainder of the stay they did nothing to make up for the awful experience and significant inconvenience of having to re-book, change plans, etc. When I called to reach the property the next morning (no in person staff at the property which we knew), I was informed the manager would not be in until 10am. I called back at 10:05 and was informed the manager was still not in. Called back at 10:30, still not in. Finally, got a call around 10:40 from the manager who agreed to cancel the reservation after I told them how dirty the room*s* had been. In fairness, the bathroom and bed seemed pretty clean (and the portrait of Jonathan Rhys Meyers from The Tudors is hilarious). Save yourself a headache and frustration and book somewhere else. Worst stay I've had in a long time.

I recently had the pleasure of staying at Clontarf Castle Hotel, and I must commend the outstanding service provided by the staff, particularly Marlienna. When we encountered issues with our initial room, Marlienna went above and beyond to rectify the situation and ensure that we had a memorable and comfortable stay. Marlienna's professionalism and dedication were evident as she took the time to show us alternative rooms and discuss our options for a more suitable accommodation. Her proactive approach and genuine concern for our satisfaction truly made a difference in our experience at the hotel. Thanks to Marlienna's efforts, we were able to find a room that exceeded our expectations and allowed us to fully enjoy our stay. Her exceptional customer service and commitment to guest satisfaction are a testament to the high standards upheld by Clontarf Castle Hotel. I cannot thank Marlienna and the rest of the team enough for their hospitality and for going above and beyond to ensure that we had the best possible experience. I would highly recommend Clontarf Castle Hotel to anyone seeking exceptional service and a memorable stay. We look forward to returning in the future. 我最近有幸住在克倫塔夫城堡酒店，我必須讚揚工作人員，特別是Marlienna提供的出色服務。 當我們在最初的房間遇到問題時，Marlienna竭盡全力糾正這種情況，並確保我們有一個令人難忘和舒適的住宿。 Marlienna的專業精神和奉獻精神是顯而易見的，因為她花時間向我們展示了其他房間，並討論了我們更合適的住宿選擇。 她積極主動的態度和對我們滿意度的真誠關注確實改變了我們在酒店的體驗。 多虧了Marlienna的努力，我們能夠找到一個超出我們預期的房間，並使我們能夠充分享受我們的逗留。 她卓越的客戶服務和對客人滿意度的承諾證明了克洛納夫城堡酒店堅持的高標準。 我非常感謝Marlienna和團隊其他成員的盛情款待，感謝他們竭盡全力確保我們獲得最好的體驗。 我強烈推薦克洛納夫城堡酒店給任何尋求卓越服務和難忘住宿的人。 我們期待將來回來。

Since it isn't located within a walking distance from the city center, it wasn't the best choice from travelers without private vehicles like me. But the room was very spacious and clean. We got an apartment with well equipped kitchen and we were very enjoying our stay

Great stay, very friendly and helpful personnel, clean and cosy rooms, very close to the airport (you can even walk there).