Ulasan Clontarf Castle Hotel

環境一流!

I recently had the pleasure of staying at Clontarf Castle Hotel, and I must commend the outstanding service provided by the staff, particularly Marlienna. When we encountered issues with our initial room, Marlienna went above and beyond to rectify the situation and ensure that we had a memorable and comfortable stay. Marlienna's professionalism and dedication were evident as she took the time to show us alternative rooms and discuss our options for a more suitable accommodation. Her proactive approach and genuine concern for our satisfaction truly made a difference in our experience at the hotel. Thanks to Marlienna's efforts, we were able to find a room that exceeded our expectations and allowed us to fully enjoy our stay. Her exceptional customer service and commitment to guest satisfaction are a testament to the high standards upheld by Clontarf Castle Hotel. I cannot thank Marlienna and the rest of the team enough for their hospitality and for going above and beyond to ensure that we had the best possible experience. I would highly recommend Clontarf Castle Hotel to anyone seeking exceptional service and a memorable stay. We look forward to returning in the future. 我最近有幸住在克倫塔夫城堡酒店，我必須讚揚工作人員，特別是Marlienna提供的出色服務。 當我們在最初的房間遇到問題時，Marlienna竭盡全力糾正這種情況，並確保我們有一個令人難忘和舒適的住宿。 Marlienna的專業精神和奉獻精神是顯而易見的，因為她花時間向我們展示了其他房間，並討論了我們更合適的住宿選擇。 她積極主動的態度和對我們滿意度的真誠關注確實改變了我們在酒店的體驗。 多虧了Marlienna的努力，我們能夠找到一個超出我們預期的房間，並使我們能夠充分享受我們的逗留。 她卓越的客戶服務和對客人滿意度的承諾證明了克洛納夫城堡酒店堅持的高標準。 我非常感謝Marlienna和團隊其他成員的盛情款待，感謝他們竭盡全力確保我們獲得最好的體驗。 我強烈推薦克洛納夫城堡酒店給任何尋求卓越服務和難忘住宿的人。 我們期待將來回來。

"Disappointing Experience: False Advertising and Tiny Rooms" The room we were given bore no resemblance to the spacious, airy accommodations depicted on the official website. Instead, we were greeted with a cramped, suffocating space that felt like a far cry from what was advertised. Not only was the room tiny, but it also had just one window, further exacerbating the feeling of claustrophobia. It's clear that the hotel's marketing materials do not accurately represent the reality of the accommodations. Overall, I feel misled and deceived, and I would caution anyone considering staying there to manage their expectations accordingly. This establishment's false advertising practices are unacceptable, and I would not recommend it to anyone seeking a comfortable and honest lodging experience.

Beautiful and romantic stay with a great bar and restaurant.

Marilena was amazing! She helped us map where we were going, and was very thorough in explaining any of our questions.

It was just beautiful. Front desk was polite, kind, and helpful.

A unique and charming property that is housed in the remains of an old castle. The rooms were nice, comfortable and quiet. The hotel itself was beautiful although the modern artwork clashed with the ambience of the hotel in my opinion. The front desk staff was excellent, as was the staff in the bar. The staff in the buffet restaurant seemed to be from another planet - they did a lot of wandering around but were not very interactive or efficient. We ate there every day and it was the same each day. Getting a response out of the staff there was always a challenge. But the food was good. The hotel is within walking distance of a large park along the waterfront/harbor, as well as few restaurants, coffee shops, and other businesses. It’s close to the airport but not as convenient to the heart of Dublin. But it’s in a nice quiet area of the city.

We thoroughly enjoyed our stay at Clontarf castle. The check in staff were fantastic, very friendly and great with our baby. The room we were given was lovely, clean and with comfortable beds. Breakfast was excellent too. We will definitely stay here again.

All of the workers at Clontarf castle were so helpful and polite. I really appreciate that they upgraded us when we arrived, and so we got to stay in a family room which gave us a bit of extra space. Also, the food at all of the restaurants was very good, and the room service was very prompt. I will say, some places, like the Violet Lounge, could use some additional signage to make it clear whether or not you need to wait to be seated or not. Other than that, I loved my stay here.

Enjoyed the property and staff. Excellent dining experience!

Great experience and very nice historical place.

The hotel looked just lovely like the pictures on the website. The staff was friendly and knowledgeable about the area.

Clontarf castle is a beautiful place to stay. Located in a beautiful part of Dublin. Close to good pubs with easy walking. Can park vehicle on property for free which was nice. The breakfasts were super yummy. The rooms were pretty and inviting. I wish we would have spent more time there but maybe next time. You won’t be sorry if you choose this place to stay.

Originally, very excited to stay in this property. It's a 12th Century Castle afterall! However, this was one of the worst housekeeping experiences I have encountered at any scale hotel, let alone a property like this. The property itself is beautiful. The facility amenities lack (basically a small gym and a few restaurants), but that could be overlooked with quality of service. Well, my 9 day stay was basically spent fighting with housekeeping. Over and over I had to call the front desk to address. And after each time addressing, housekeeping would then NOT do what was being asked. And we aren't talking about unusual asks here. We are talking about cleaning the room! You know, replacing dirty sheets. Leaving clean towels. Wiping down the desks/showers. Taking out the trash. The basics. Instead, they continued to disregard this. Instead, they would leave trash on the floor, leave dirty towels on the floor (in the bedroom somehow by the way). And not once, but twice, when asked to replace the dirty sheets just flipped them over or switched them to the place the noticeably dirty side to the foot of the bed (the second time). And after it being addressed the first time (and trust me housekeeping issues were a VERY known issue at this point as staff were offering comp services as an apology), not only did housekeeping not replace the dirty sheets but they left our dirty pillow cases on our floor. When you are being watched and STILL do this, that is blatant disrespect.