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Popular Hotel Comfort Inn di Dulles

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Comfort Inn & Suites Airport Dulles-Gateway

Comfort Inn & Suites Airport Dulles-Gateway

3.6/5111 Ulasan
There was one major reason I booked this hotel. They offered 14 day parking, (we were going to be gone for 9 days), so .....bonus. Their website also offered free airport shuttle service from 5AM to midnight, since we had a 7:40AM flight out the next morning, this was ideal. When I asked the front desk clerk about making sure the shuttle would be available for a 5AM departure, she informed me the shuttle operated from 7A to 10P. I showed her the hours posted on the website and she said she was sorry but it was a mistake. We were forced to take an Uber the next morning. Lobby smelled of cigarette smoke. Room was clean but dated. accommodations were OK for the one night stay. Upon return to Dulles, called for the shuttle. We were told they would be at the pickup point in 10 minutes. We were at the pickup point in under 10 minutes, waited 15 minutes and called again. We were told the driver made a pickup and left. Was told they don't wait for anyone and that we would have to wait another 15 minutes before the shuttle left again because the shuttle operated every 30 minutes. Their website says differently, see pics. To be fair, their website has been updated, since my complaints, to reflect the new shuttle hours but had they been accurate to begin with, that would have steered me to use another hotel in the area to begin with. The number one reason for picking this hotel was the early shuttle, as described on their website, which they didn't offer. Do not use this hotel unless you like to be disappointed. Never again!

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