I recently stayed at the Courtyard Marriott NE/Duluth Sugarloaf. My check-in process with Renee was most pleasant, professional and efficient. Renee gave me a choice of floors to stay on, and the room she assigned we perfect. However, the best is yet to be told. Upon checking-out and traveling back to my home state, after being home for some 12-14 hours, I suddenly realized I left my wedding ban and a luxury watch in the room I stayed in. In a panic, I called the hotel. When asked by the front desk person who answered the phone (not Renee) what room I stayed in, she stated an arriving guest had already been checked into the room I stayed in the night before, and could not be disturb. I was also told housekeeping had left for the day and could not be reached until the next day. Such news sounded grim and pretty much sickened me to my stomach. I nonetheless remembered Renee's name (who checked me in) and how professional she was. I therefore called back to ask if Renee was in. I was told she was not working at the time and to check back tomorrow. So I did--I waited the next day and asked to speak with Renee. When I connected with Renee, I explained the matter to her. And just as me or any other business leader, Renee told me she would take on looking into the matter and let me know what she found out as soon as she knew. She indicated it may have been retrieved by housekeeping and she would let me know as soon as she spoke with them. And to my greatest of hopes in the moment, Renee did as warranted. She confirmed housekeeping had retrieved my ring and watch! I can't tell you how happy/pleased I am with the outcome of this matter! Renee and housekeeping saved the day! They saved my day and neck for that matter as the last thing a spouse wants to do is lose their wedding ban. And the last thing a man wants to lose is his watch! So to Renee and staff, many thanks! Many, many, many thanks! I recommend this property to all! And if you get a chance, be sure to meet Renee! She's awesome!!
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