Premier Inn Dumbarton/Loch Lomond

Our stay at Dumbarton hotel was amazing. My wife and I were there for our 10th wedding anniversary and when we returned to our room on the first day we were met with a box of chocolates and some drinks from the hotel staff and a congratulations note. It’s situated close to Loch Lomond (5 mins) and 15 mins from Glasgow so both are really accessible, there are also supermarkets and shops close by in the town of Dumbarton (5 mins). The room was extremely tidy and nice and we didn’t want to leave. The restaurant were very accommodating, especially when it came to gluten free options and also my wife’s restriction on food portions which the observant staff noticed early in the week and offered the child’s menu menu for the rest of the week. We will definitely be returning again to stay at the Dumbarton hotel with the friendliest staff in the hotel business. The staff were always happy to ask how our day had been and what we had done.

Great place if you want to tour the area. If you are on business and need WiFi AVOID the WiFi is so bad at this hotel dial up from the 80s was faster. Apart from that great stay. Just had to go across the car park to Costa Coffee to send emails. Other facilities nearby are good.

Tea and coffee hadn't been replenished. Had to pick up ourselves at the reception area.. Toilet under-seat hadn't been properly cleaned. Brown rim of about 10cm where it had been wiped but not cleaned. Yuk. WIFi is a disaster, it doesn't work. Reception told us that its been like this for three years and provided a code for the Ultimate WIFI code which is normally chargeable (additional code). If the standard service hasn't worked for three years, why do you not give every customer the code and save the hassle ? Calling reception on mobile to report it doesn't work (because of the WIFI problem) and there is no longer a landline phone in the room, so long walk to reception to report issues. Staff were helpful when the above issues were reported but the first two shouldn't happen and the last one really shouldn't be outstanding after three years.

Nice and Clean, Very friendly and helpful staff. Cannot fault Premier Inn Dumbarton. Comfy bed and pillows. We were greeted with a smile and every staff member we seen took time to say hello, great breakfast and dinner also. Will definitely return and recommend to other's. :)

Nice and quiet, clean, with very friendly and helpful staff. The restaurant is undergoing a refurbishment but it is still open and serving breakfasts and dinner. It has I think a restricted menu at the moment but still has a reasonable choice. The late check out is greatly appreciated.

Bloody awful. Tired,dirty and dysfunctional. Chair broken causing a tumble. No air con despite repeated trips to reception. Only shower not bath.WATER was turned off to shower..... If you are looking for a exciting trip with no control of the room temperature so cook and have no water to shower in a dirty run down premier inn then dumbarton is for you.