OYO Hotel Dundee by Crystal Lake

Good stay for my work travels.

Never got my refund after they didn’t let me in

Bad customers service we went to check in and they told us they didn’t have any room but I had a reservation and they said that don’t matter it’s full I had to get another hotel we live in Philadelphia so we was out in the street.

I was not able to check in do to overbooked worse experience with Travelocity since I báncame a winner never had an Isaí with you guys now I had my Gmail sleeping on a car because I’m too tire to keep driving.

I reserved an advertised room with cable tv, and a coffee maker for 2 adults. I assume that includes adequate towels, cups, and soap, which it didn’t. There was no coffee maker, I had to request more towels and cups, and the tv did NOT work. I was told that’s why the rate was cheap!!!The pool was greenish black with a pair of mallard ducks swimming in it. Honest to God! No chairs outside. The light fixtures were tattered and torn and the ones on the headboard didn’t work at all. The bathroom light didn’t have a cover at all. The only good thing about the room was it had been cleaned and inexpensively painted, and the beds were clean and comfortable. Staff was pleasant. I only remained there because I had searched a long time for an affordable room near this location, and it was too late to change my reservation. I wouldn’t stay here again.

The only reason I stayed after checking in was because it was late and I was traveling all day with my 9 month old. The parking lot is full of deep pot holes, the room had no tv, trash in the hallway, dead roach in the room, dirty walls, ripped bedding the and AC barely cools. Never again!

The property manager is super helpful. Front desk is nice. Room was spacious and over all a good time.

I had been traveling for 17hrs straight, had other plans to stop for the night (1 am), but decided to try and find a room for the night. Found this hotel that allowed me to reserve a room even though it was 1am. Thinking that the front desk would be open, drove to hotel to find it was closed at 10. No one around, and no way to get a refund for a stay that I should not have been allowed to make a reservation for if they were closed.

Roach infested! Checked out early. Hotel staff LIED about checking out early...and refused ANY refund! After hundreds of hotels stays over the years...this was the absolute WORST!