Hotel berhampiran Centenary Lookout, Dunedin

We are travelling from the UK and had 3 nights booked in the lodge over the Easter weekend. On arrival at about 5.30pm we were greeted by a grumpy member of staff who made us feel very unwelcome. We were given the briefest of information told we were too late to book dinner and that we would have to travel to Portabello if we needed to eat. We were told that breakfast is the only meal they serve apart from the private dining room dinner which we did book to have on our last evening and was very nice and well worth doing. That said having been told that no other meals were served we were surprised to see that other guests seem to have received meals delivered to their rooms?? As a previous review mentions some of the staff do make you feel that you are there under sufferance and are unhelpful. The staff could certainly do with training in guest relations. That said the castle is situated in a beautiful location with fantastic views over the peninsula and has beautiful gardens and overall is a lovely place to stay.

Stayed two nights at this hotel which is located right in the CBD with an easy walk to the Dunedin Railway Station and Octagon where many cafes and restaurants are located. The hotel is situated down an alleyway but instructions received in an email from the hotel prior to arrival explained in detail how to get to the hotel. Our room was a good size with a king-sized bed along with a single bed. It was clean and serviced promptly each morning. The staff are friendly and reception suggested we have breakfast at The Good Oil just across the road. Would definitely recommend this hotel to other travellers.

I booked this hotel based on Trip Advisor comments and their online advertising showing gardens and states “76 rooms in relaxed garden setting”. Our room was not in or near a “relaxed garden setting”. Photos show room views of the gardens, people sitting on their patios surrounded by gardens, and interior shots of common areas. The fact is that the hotel is situated between two major one-way streets which are Highway 1, the main north-south highway running through central Dunedin which has heavy traffic from 0630 to 2200. After walking around the site, I figured about half the rooms are facing either of the one-way streets, the other half facing the interior gardens of the ‘U’ shaped building. Our east side room was on the first floor by the tradesman entrance where suppliers parked to unload provisions for the hotel and faced the one-way highway heading south. With the hotel being located at the bottom of steep hill, we often heard big trucks downshifting to slow down. We had to keep our window open since there is no a/c or heating system which would circulate fresh air (there was a floor fan, but it wouldn’t have brought in fresh air). Internet didn’t work (photo), two of four ceiling lights in the bathroom were burned out and we could hear the occupants of the adjoin rooming room through the connecting door as though they were in our room. Our room had to be the least desirable room at this hotel, yet I paid the same price I paid for the garden view room for our daughter. I would not recommend staying at this hotel as there’s a 50-50 chance of being put in a highway facing room being subject to traffic noise rather than a quieter garden facing room. Not booking a room at the Scenic Hotel near the Octagon, where we stayed on a previous visit, was a mistake.

Family room is big, with well equipped kitchen. However, parking is not free, and costs $15 per night.

I was initially concerned by some poor reviews this hotel received recently but was pleasantly surprised by the result. I had a great stay here. Maybe I was lucky and stayed at the right time, but if the hotel can maintain consistent standards across all guests I am sure they would move much higher in the traveller rankings. During my stay I had the privilege of staying in one half of the Queen’s room. It’s certainly not the standard it was when her majesty stayed here back in 1954 but it was undeniably comfortable. The toilet showed signs of wear and tear but it was clean. The beds were also made each day and the mattress was extremely comfortable. There definitely needs to be some work done to sound proof the room as traffic can be heard from the room. Guess that is what the ear plugs provided were for! I would have no qualms staying here again. Thanks for the great stay!!!

Pleasantly surprised. I was expecting a small sterile room, but was impressed with the size. Good size table to work from, 2 comfy chairs and good sized bathroom. Good facitlities and good breakfast at the onsite restaurant. No Aircon, but here was a fan to cool the room down. Only downside was that the light in the bathroom was falling off the ceiling but that will be easily fixed. TV doesn't tilt so you have to be sitting on the bed to watch it, which was a pain. All else was good. Good onsite parking.

This hotel is very handy to central Dunedin. The unit was warm when we used 2 lots of heating sources. It had everything we needed for our stay. Great little kitchenette. Bathroom was OK, no ventilation system to extract moisture, so just had to keep windows open. (A tad chilly) My only minus was how much street noise and student noise we heard every night. Hard to get to sleep. However this is not a fault of the hotel.

This hotel is very self effacing. It says it is a 4 star but in fact it is better than that! Upon arrival we were welcomed and were lucky enough to be given an upgrade to a one bedroom suite. The room was absolutely spotless and the the servicing of the room was faultless! The bar is pleasant and service second to none! The restaurant was special. The food was at a very high standard as was the service! We loved this hotel and will stay there whenever we are in Dunedin

Economy room was perfect for a night when visiting for graduation. Peter was great host, as was Jacqueline 2nd day. Clean and comfortable room, great shower. Nice and quiet on 2nd floor. Cooked breakfast in large stunning dining room was fantastic. Chef made me an omelette since I don't eat meat. Walking distance to most areas. Free parking across busy road

中國姑娘很熱情服務很好，房間很舒適，在這裏度過了一個完美的除夕夜，非常感謝！由於沒單獨拍房間設施環境，沒上圖。實際跟官網沒差！