Hotel berhampiran H&J Smith Dunedin, Dunedin

Could not fault this establishment. The room itself was great - very spacious, modern furnishings, great amenities and spotlessly clean. The service however is what sets this place apart. After delayed flights and lost luggage we arrived in Dunedin exhausted and seriously disappointed in how our holiday had started. The lady who greeted us (I assume the owner, and so sorry we didn’t actually get a name) went above and beyond to help us and we could not be more grateful. Would highly recommend staying here if you are heading to Dunedin.

Pleasantly surprised. I was expecting a small sterile room, but was impressed with the size. Good size table to work from, 2 comfy chairs and good sized bathroom. Good facitlities and good breakfast at the onsite restaurant. No Aircon, but here was a fan to cool the room down. Only downside was that the light in the bathroom was falling off the ceiling but that will be easily fixed. TV doesn't tilt so you have to be sitting on the bed to watch it, which was a pain. All else was good. Good onsite parking.

This hotel is very self effacing. It says it is a 4 star but in fact it is better than that! Upon arrival we were welcomed and were lucky enough to be given an upgrade to a one bedroom suite. The room was absolutely spotless and the the servicing of the room was faultless! The bar is pleasant and service second to none! The restaurant was special. The food was at a very high standard as was the service! We loved this hotel and will stay there whenever we are in Dunedin

Its in a good location, so easy to walk around town. Parking is good. The place was very clean. Unfortunately the bed was a queen and had seen better days. Quite uncomfortable if we're honest. We'd booked an extra large bed, which we expected to be a king size or two singles joined together. Probably should have asked for an upgrade in hindsight. Room was okay, the duvet was nice and warm, and the room temperature good. It was a bit noisy due to the road outside and some people noise, but that's not the properties fault. The water pressure in the bathroom sink was fantastic, but the shower was pretty lame. Overall it was just above average. We're probably just disappointed because we'd paid similar money somewhere else and this it was not nearly as good.

Absolutley the best place I've stayed at over the years. The room was modern, super clean and everything was provided. The bed was great and I had a fantastic sleep. The owners were very friendly and helpful and the cost was very reasonable too. The family rooms were booked out for my next Dunedin trip, but it will always be my first choice when staying in Dunedin now. Awesome!!

This motel offers good flexibility for cancellations which was our biggest deciding factor in staying there as we were travelling down for my hospital treatment and needed to be able to stay somewhere we could tweak the dates to stay if for some reason the hospital postponed the treatment start. At this point All seemed to be well in terms of the service we received over the phone during the booking process, we booked asking for very specific requirements for our rooms and we felt at the time of booking the understanding of these needs by the host seemed to be all very good and understood. We also rung the day before we arrived just to clarify that our rooms were as requested still and reminded we had very specific needs due to medical and health reasons and again we were reassured that all was as requested. Well we got a real shock fast when we arrived at the motel and found that none of our booking requirements had been met at all for either my parents room or for ours. :( We had requested the wheelchair accessible room for my parents, and second a ground floor unit for us. .We had asked that our room was placed downstairs near to my parents who were to be in the wheelchair unit as I have 2 autistic children , and suffer a brain tumour (reason I was there for treatment and had my parents there to help) and my mobility for stairs/seizures at random times makes it extremely agonising to navigate stairs let alone dealing with the special needs children who have very little danger understanding with heights so it was so anxiety inducing at a time that was already very scary for me to find that we had been placed in an upstairs unit . My parents were also NOT placed in the wheelchair room, and my disabled mother had to climb steps and not be able to use her wheelchair at all for 3 nights - this is hideous for someone who is a full time wheelchair user!!!!. She was not able to come up and help me with my children overnight as it was needed as she couldn't access our room! How does this happen? It actually really sucked for us all. The host was unable to rectify this situation because the motel was full, and we ended up having to make do. I don't feel like our needs were listened to or met at all and I was very frustrated at the situation and lack of help given when we were explicit on our needs when first booking, especially with also being proactive to call the day before to ensure our booking requests were being upheld. When people request certain things, either tell them you can't meet those requests or actually listen and ensure those requests are followed through when promised. There were an elderly couple in the wheelchair room, so why didn't they either tell us or them at the time of booking (whoever tried to book it last) that the wheelchair room wasn't available? I couldn't believe it. It left us feeling like they had taken our booking knowing they couldn't fullfill the requirements and hoped that it would be ok? well it wasn't o

This is a hotel with character and charm. We stayed here as a couple for two nights and shared a beautiful room with a sparkling clean en-suite. The room had a classic old-fashioned fire place (non-working) and the fine touches that you associate with Georgian or Victorian manor houses. The hosts were welcoming and went out of their way to accommodate our requests. There are only a few rooms so you have the feel of staying in a wing of a private home. If we return to Dunedin we are definitely staying here. Great value, great location and great ambience.

Excellent stay, very tidy and modern facilities. Close to yummy eateries and a supermarket. Easy drive to the center of town. Not far from Baldwin street - the steepest street in the world. Great value for money. Owners very accommodating with requests.

This place, the rooms and the service provided by John at the reception was par excellence. Although I was in a rush and I checked in at 11.30 in the night John was super courteous and friendly. He was very polite. The rooms were super clean and the ambience was lovely. I stayed only for five hours before I had to depart for catching a flight but I so wish I would have stayed longer...But surely next time...and John, If you are listening...A BIG THANK YOU FOR YOUR KIND NATURE AND HELPFUL SERVICE