Hotel berhampiran The Barnes Lookout, Dunedin

Pleasantly surprised. I was expecting a small sterile room, but was impressed with the size. Good size table to work from, 2 comfy chairs and good sized bathroom. Good facitlities and good breakfast at the onsite restaurant. No Aircon, but here was a fan to cool the room down. Only downside was that the light in the bathroom was falling off the ceiling but that will be easily fixed. TV doesn't tilt so you have to be sitting on the bed to watch it, which was a pain. All else was good. Good onsite parking.

Easy and quick check in. Room was lovely and spacious, separate bedroom and lounge with a small fridge/jug. Housekeeping was excellent. Location is a few minutes walk from the Octagon, a bit of a climb walking back up, but doable, even though I huffed and puffed a little 🤣. The lift isn’t the fastest, only had to wait once during our 4 night stay. Requested a late check out as my flight to auckland wasn’t until the late afternoon, which was accommodated with a smile. Front desk was friendly and helpful. Would happily stay here again.

Excellent hospitality! The motel has a good location, it is very clean and tidy. The host is so helpful and provides us with some attraction routes, which is more interesting than driving through the highway! And Rocky (Labrador) is soooo cute! We will definitely recommend this motel to our friends!

Could not fault this establishment. The room itself was great - very spacious, modern furnishings, great amenities and spotlessly clean. The service however is what sets this place apart. After delayed flights and lost luggage we arrived in Dunedin exhausted and seriously disappointed in how our holiday had started. The lady who greeted us (I assume the owner, and so sorry we didn’t actually get a name) went above and beyond to help us and we could not be more grateful. Would highly recommend staying here if you are heading to Dunedin.

This motel offers good flexibility for cancellations which was our biggest deciding factor in staying there as we were travelling down for my hospital treatment and needed to be able to stay somewhere we could tweak the dates to stay if for some reason the hospital postponed the treatment start. At this point All seemed to be well in terms of the service we received over the phone during the booking process, we booked asking for very specific requirements for our rooms and we felt at the time of booking the understanding of these needs by the host seemed to be all very good and understood. We also rung the day before we arrived just to clarify that our rooms were as requested still and reminded we had very specific needs due to medical and health reasons and again we were reassured that all was as requested. Well we got a real shock fast when we arrived at the motel and found that none of our booking requirements had been met at all for either my parents room or for ours. :( We had requested the wheelchair accessible room for my parents, and second a ground floor unit for us. .We had asked that our room was placed downstairs near to my parents who were to be in the wheelchair unit as I have 2 autistic children , and suffer a brain tumour (reason I was there for treatment and had my parents there to help) and my mobility for stairs/seizures at random times makes it extremely agonising to navigate stairs let alone dealing with the special needs children who have very little danger understanding with heights so it was so anxiety inducing at a time that was already very scary for me to find that we had been placed in an upstairs unit . My parents were also NOT placed in the wheelchair room, and my disabled mother had to climb steps and not be able to use her wheelchair at all for 3 nights - this is hideous for someone who is a full time wheelchair user!!!!. She was not able to come up and help me with my children overnight as it was needed as she couldn't access our room! How does this happen? It actually really sucked for us all. The host was unable to rectify this situation because the motel was full, and we ended up having to make do. I don't feel like our needs were listened to or met at all and I was very frustrated at the situation and lack of help given when we were explicit on our needs when first booking, especially with also being proactive to call the day before to ensure our booking requests were being upheld. When people request certain things, either tell them you can't meet those requests or actually listen and ensure those requests are followed through when promised. There were an elderly couple in the wheelchair room, so why didn't they either tell us or them at the time of booking (whoever tried to book it last) that the wheelchair room wasn't available? I couldn't believe it. It left us feeling like they had taken our booking knowing they couldn't fullfill the requirements and hoped that it would be ok? well it wasn't o

Absolutley the best place I've stayed at over the years. The room was modern, super clean and everything was provided. The bed was great and I had a fantastic sleep. The owners were very friendly and helpful and the cost was very reasonable too. The family rooms were booked out for my next Dunedin trip, but it will always be my first choice when staying in Dunedin now. Awesome!!

This is a hotel with character and charm. We stayed here as a couple for two nights and shared a beautiful room with a sparkling clean en-suite. The room had a classic old-fashioned fire place (non-working) and the fine touches that you associate with Georgian or Victorian manor houses. The hosts were welcoming and went out of their way to accommodate our requests. There are only a few rooms so you have the feel of staying in a wing of a private home. If we return to Dunedin we are definitely staying here. Great value, great location and great ambience.

Excellent stay, very tidy and modern facilities. Close to yummy eateries and a supermarket. Easy drive to the center of town. Not far from Baldwin street - the steepest street in the world. Great value for money. Owners very accommodating with requests.

This place, the rooms and the service provided by John at the reception was par excellence. Although I was in a rush and I checked in at 11.30 in the night John was super courteous and friendly. He was very polite. The rooms were super clean and the ambience was lovely. I stayed only for five hours before I had to depart for catching a flight but I so wish I would have stayed longer...But surely next time...and John, If you are listening...A BIG THANK YOU FOR YOUR KIND NATURE AND HELPFUL SERVICE