Hotel berhampiran Cornubia Mall Musalla, Durban

Check in was easy. Did not know about paying a 1% Levy, but it costed us R12 so no biggie. Room was beautiful and open plan which suited us. Having a tub in our room was pleasant as it felt good to be relaxing in an open space. The room was dark when we switch the lights off. That was amazing to sleep so peacefully in a quiet, cool room. The King size bed was so comfortable. Only wished the TV had netflix, Showmax or Disney so we could log onto our account to watch what we wanted. The Dstv channels were super boring. Check out was quick and easy. Will definitely come back.

We had an Amazing experience at the Holiday Inn Express, Umhlanga. This has to be one of the best service I've experienced (local and international included). Wouldn't hesitate to highly recommend this Establishment. Check in was awesome. Brendan and team were extremely Welcoming, Friendly and Efficient. We were settled into the room in no time as well as informed of all the amenities. We traveled as a group and the team helped us to get rooms close to each other which was so convenient. Breakfast was scrumptious and the service exceeded our expectations. Trisha and the team take their work and service to customers so seriously - like it's their own company. My son wanted Chocolate muffins and they baked it specially for him - how amazing is that! We were leaving early to the airport and Trisha offered to have breakfast ready from 5am - was so impressed and grateful. This has to be one of the best hotels across the world. Kudos to the team and leadership. Highly recommend anyone to not hesitate to book here. Thanks so much guys

My stay here was absolutely lovely! The staff are very attentive and extremely helpful and friendly! I thoroughly enjoyed my time at The Pearls. I would like to give a shout at to the Executive Chef Gerald, who went above and beyond to prepare delicious vegetarian dishes with his special touch. He was very hospitable and kind! I will definitely be staying here the next time I visit Durban. Amazing service with a smile!

As always the Beverley has surpassed itself. This is my third stay and I wouldn’t stay anywhere else in Durban. The staff are impeccable and they can’t do more for you. Room in excellent condition and contains thoughtful touches. Food great breakfast and dinner service. Room service is well presented and to a good standard. If I was going to criticise I would say the balcony’s could do with a spruce up but other then that great. See you next year.

What a little gem. The host is extremely obliging and knowledgeable about the surrounding area. She is warm and welcoming. Arrival drink was delightful. Breakfast is fantastic, beware, there is a lot to eat! The view from the dining room is absolutely superb and the staff in the kitchen were friendly and very professional. We will stay there again without a doubt. A great experience. The situation is perfect for both shopping and restaurants, of which there are plenty within a 3 km radiance.

We had a good time at Madeline Grove Bed & Breakfast, very nice and clean rooms, very friendly and helpful staff. It's only a short and safe walk to Florida Road where you have so many options with restaurants and Take-aways. The only thing that was a bit tricky was the shower: either very hot or very cold, nothing in between. But not much of a problem.

At check-in we were welcomed warmly by Mr. Mhize :) Our room was nicely done but deep cleaning is highly needed I mean even bathroom walls have stains which goes to show that training at housekeeping is highly needed. It was not my first time staying at the hotel. Previously we enjoyed breakfast especially when there was an Indian girl working there. This time around their service was just so disgusting!!!! In the first morning I informed the chef in charge that I'm vegetarian and asked if she could prepare anything for me and rudely told me that ”I don't know of you except of one guest that I prepared for, reception didn't inform me about you! So I'll give you something little from what I prepared for the vegetarian guest that I know of.” And indeed she gave me unappetizing less than a fist of fried chips. So much talk for fried potatoes! I am a paying guest and you don't talk to guests like that. When I went to go get something else on the buffet another chef asked me ”where is the plate you were using before?” REALLY????? I'm so disgusted and disappointed by their service. The chef in charge also kept shouting at a newly employed lady ordering her around with no respect! If you have no respect for your staff do that back of house not in front of guests it's belittling us and lowering your standards. On the second day we hoped for better but it was worse! We dished up our first rounds and I was made mushrooms only, even after I informed them I'd be returning. I believe there's so much more that could've being prepared if the love and passion was there. I went to go dishup again for my fiance and the chef first served the guest behind me and ignored me as if I was not standing in front of her, I saw her leaving one egg and I asked for two and she said ”second rounds are not allowed for eggs, that is why I'm making you one.” In my whole history of working and staying in hotels never in my entire life have I ever heard of such!!! Breakfast was decreased by an hour. Is it so much work to give good service in ONE HOUR?!

My wife and I stayed at the Royal Hotel overnight, during March, 2022. We used an elevator to get to our room, and noticed a large dead cockroach lying at the entrance to one of the three elevators. The entrance carpet of our room was damp, and the other carpets and easy chairs were shabby. The curtains were not ironed, and the windows were smudgy. The bathroom basin had a good share of mould around the top of the basin. The room fridge was totally empty, and after our trip to get to the hotel, we were thirsty, but there was no water bottles in the fridge. We complained at the front desk,and afterwards one of the staff brought us two small bottles of water and charged us Twenty-Five Rand per small bottle. There was a kettle in the room, with tea/coffee making facilities. The bedside lamps were strange, and were not matching at all. The shower and toilet were in good working condition. We took the elevator at about 09h30 the next morning to check out, and the cockroach of the night before, was still in front of one of the elevators. We decided to order coffee and scones at the coffee shop. The picture on their website displays a cake stand, filled with a variety of delicious cakes. The cake stand was empty. It seems that the regular business lounges were closed. The tragedy of this experience is that The Durban Royal Hotel has always been, over many years, one of the most famous and popular hotels in Durban, that was regularly used by businessmen and international travellers to Durban. It appears that there was a great lack of care or concern for guests at this hotel during our stay. This hotel is located in the central gardens square of Durban, and could be unsafe to walk around outside the hotel? Numerous tramps and beggars hang around. Sadly, we will not be staying there again.