Hotel berhampiran Immanuel Church (Somerset Park), Durban

Service from reception and housekeeping needs some attention, we requested for a porter which did not come, we had to carry our own luggage out. room service was pathetic, we ordered a meal which did not come after being told that it was on its way. it is disappointing as Royal palm is our preference hotel to stay at when we visit KZN

Check in was easy. Did not know about paying a 1% Levy, but it costed us R12 so no biggie. Room was beautiful and open plan which suited us. Having a tub in our room was pleasant as it felt good to be relaxing in an open space. The room was dark when we switch the lights off. That was amazing to sleep so peacefully in a quiet, cool room. The King size bed was so comfortable. Only wished the TV had netflix, Showmax or Disney so we could log onto our account to watch what we wanted. The Dstv channels were super boring. Check out was quick and easy. Will definitely come back.

The hotel is in a great location and the staff were helpful and friendly. I didn't particularly like the restaurant/ room service menu as it ONLY had milkshakes on their drinks menu. You have to inquire about other drinks like wine, juices, coffee etc. It would be nicer if all the drinks prices were listed. The kettle in my room was dirty but housekeeping and the front desk were apologetic and replaced it with a clean kettle quickly. Every cafe or restaurant around the hotel opens at 9a.m, so I recommend paying for the hotel breakfast buffet if you're an early bird like me. I learnt about loadshedding after coming back from a day out and finding no power except a light and the tv in my room. For foreign guests who don't know about it, it might be a nice touch if the hotel could place the loadshedding schedule in guest rooms so it doesn't come as an unwelcome surprise. The bed was comfy and the wifi was usually fast. Overall, I had a good stay at the hotel.

What a little gem. The host is extremely obliging and knowledgeable about the surrounding area. She is warm and welcoming. Arrival drink was delightful. Breakfast is fantastic, beware, there is a lot to eat! The view from the dining room is absolutely superb and the staff in the kitchen were friendly and very professional. We will stay there again without a doubt. A great experience. The situation is perfect for both shopping and restaurants, of which there are plenty within a 3 km radiance.

Clean space with perfect beach design to each room. Have stayed several times and each time with a superior experience. Rooms with views, 300 meters to the ocean and famed lighthouse, restaurants galore out the door, coffee shops and woolies down the street. The best part is that the staff go above and beyond and exhibit incredible service.

Had a very wonderful stay and for the first time, the place is clean and also the location is great. First time getting there during breakfast, the service was not the same, but then at a later stage that was fixed and there was equality.

As always the Beverley has surpassed itself. This is my third stay and I wouldn’t stay anywhere else in Durban. The staff are impeccable and they can’t do more for you. Room in excellent condition and contains thoughtful touches. Food great breakfast and dinner service. Room service is well presented and to a good standard. If I was going to criticise I would say the balcony’s could do with a spruce up but other then that great. See you next year.

My wife and I stayed at the Royal Hotel overnight, during March, 2022. We used an elevator to get to our room, and noticed a large dead cockroach lying at the entrance to one of the three elevators. The entrance carpet of our room was damp, and the other carpets and easy chairs were shabby. The curtains were not ironed, and the windows were smudgy. The bathroom basin had a good share of mould around the top of the basin. The room fridge was totally empty, and after our trip to get to the hotel, we were thirsty, but there was no water bottles in the fridge. We complained at the front desk,and afterwards one of the staff brought us two small bottles of water and charged us Twenty-Five Rand per small bottle. There was a kettle in the room, with tea/coffee making facilities. The bedside lamps were strange, and were not matching at all. The shower and toilet were in good working condition. We took the elevator at about 09h30 the next morning to check out, and the cockroach of the night before, was still in front of one of the elevators. We decided to order coffee and scones at the coffee shop. The picture on their website displays a cake stand, filled with a variety of delicious cakes. The cake stand was empty. It seems that the regular business lounges were closed. The tragedy of this experience is that The Durban Royal Hotel has always been, over many years, one of the most famous and popular hotels in Durban, that was regularly used by businessmen and international travellers to Durban. It appears that there was a great lack of care or concern for guests at this hotel during our stay. This hotel is located in the central gardens square of Durban, and could be unsafe to walk around outside the hotel? Numerous tramps and beggars hang around. Sadly, we will not be staying there again.