Hotel berhampiran Wine Gallery of Africa, Durban North

This boutique hotel is remarkable but so is the unparalleled service and exceptional hospitality. When you have this winning combination, it lends itself to quality and care that the staff have for their customers. It all started when I unsuccessfully tried to book a weekend stay for my parents from Australia, and none of the other five star hotels bothered to respond to me. A friend of mine suggested I might look towards boutique or private stays, and so a quick google revealed this absolute gem. I left a Facebook message which was promptly responded to by Catherine who reached out immediately to the hotel to help arrange my parents stay on my behalf. She was my point of contact and I do not have words for how professional and warm she was. After being away from South Africa for nearly a decade, she represented the very best of South African culture and hospitality. Nothing was too hard for her to help me with, when I couldn't reach them she assisted, she thought about ideas and made suggestions to make my parents stay incredible. From there on the front desk was amazing, suggesting food and menu options (for my fussy parents), offering ideas about what could make their stay special and genuinely within a day, everything was organised and sorted. They even mocked up a voucher for me! When I called my parents on their last day, they simply didn't want to leave. They commented not only on the personalised experience and service, but genuinely expressed their sadness at having to leave. They wished their stay would have been endless. The facilities were par excellence, every single meal was delivered and plated to an exceptional quality, the spa treatment was relaxing and the property is aptly named as it does offer endless views. Every single evening the property made my parents time special - it was to celebrate my mums birthday and her retirement from teaching at a public school. They went out of their way with generosity, kindness and personalisation. My mum loved that they found time to sing her a happy birthday song! I have no hesitation in recommending this property to anyone looking for world class service combined with an exceptional property. I am incredibly well travelled and from what I have experienced and from my parents utter joy, this property ranks up with the very best of properties. Well done to the entire team and when I visit South Africa, you can be guaranteed a visit from me.

AMAZING LOCATION! Heart of Durban Room and bathroom is very elegant and absolute luxery. Staff is very friendly and helpful , always asked if we needed anything. wish could have stayed longer definitely book it next time in durban

The hotel is at a beautiful location and if you book the right room you can see the ocean it’s just a walk away from the hotel which is so convenient the breakfast was good but not a lot of choices very limiting to some people who might prefer some variety the standard room is not bad good space and neat

We had an Amazing experience at the Holiday Inn Express, Umhlanga. This has to be one of the best service I've experienced (local and international included). Wouldn't hesitate to highly recommend this Establishment. Check in was awesome. Brendan and team were extremely Welcoming, Friendly and Efficient. We were settled into the room in no time as well as informed of all the amenities. We traveled as a group and the team helped us to get rooms close to each other which was so convenient. Breakfast was scrumptious and the service exceeded our expectations. Trisha and the team take their work and service to customers so seriously - like it's their own company. My son wanted Chocolate muffins and they baked it specially for him - how amazing is that! We were leaving early to the airport and Trisha offered to have breakfast ready from 5am - was so impressed and grateful. This has to be one of the best hotels across the world. Kudos to the team and leadership. Highly recommend anyone to not hesitate to book here. Thanks so much guys

Check in was easy. Did not know about paying a 1% Levy, but it costed us R12 so no biggie. Room was beautiful and open plan which suited us. Having a tub in our room was pleasant as it felt good to be relaxing in an open space. The room was dark when we switch the lights off. That was amazing to sleep so peacefully in a quiet, cool room. The King size bed was so comfortable. Only wished the TV had netflix, Showmax or Disney so we could log onto our account to watch what we wanted. The Dstv channels were super boring. Check out was quick and easy. Will definitely come back.