Hotel berhampiran Bill Bryson Library, Durham

Excellent stay, room,, restaurants,, staff friendly help full, the spa very enjoyable. One big draw back you only get one hour on your arrival day. I've never had that in any hotel it should be at least two hours. On checking out morning you have till 11am. In all a very pleasant stay 😊

More like a club 18-30 experience. The hotel was fantastic, food excellent and staff went way, way beyond. However, the main function of a hotel is to have somewhere to sleep. The hotel had two weddings on the night of my stay and between 12:45 and 14:30 I was unable to sleep for the screaming, laughing, partying that was going on throughout the corridors. I never heard any staff trying to resolve the situation, just plenty of noise. I had to pay £20 surcharge for my dogs to stay and they were not allowed In the restaurant - which is very reasonable, but have to say that they were better behaved that the other animals who were not required to pay any surcharge or not required to follow any basic behavioural rules. On checkout, I was not even asked if I had a pleasant stay. I assume the staff did not want confirmation of their mismanagement. If this is the sort of establishment used but Trip.com, then I can only say first impressions go a long way and I will stick to other hotel brokers in future.

The drive up to the castle was was fantastic as the view of the castle looked stunning. The entrance to the court yard for parking was quaint and inviting. The look of the court yard looking at all the out buildings looked inviting and very well presented. The “stocks” make for great entertainment The entrance to the reception is like looking for the secret door but the plaque at the side with history information explains why and is interesting to read. Inside the reception is is quite dark but this for me added to the ambience of the place. The staff where welcoming, polite and explained the hotel set up. We stayed in one of the room in the courtyard which was beautiful. Very nicely decorated and good value for money. The room was cozy. We’d booked to have a meal in the Knights Restaurant and we had pre drinks in the bar first The walk to the restaurant through the corridor into the central courtyard was very different yet beautiful. It’s so old and it was nice to see it was decorated and kept within “keeping” The bar again was inviting and cosy and it was great to see that the drinks and wine list was very reasonably priced. So often places know you are a target audience and inflate the prices ridiculously however in our opinion the castle had not done this. There was a good choice of cocktails and the “smoked” cocktails added that something a little bit different and we didn’t mind paying a few pounds more for the “quirkiness”. Again the staff where very professional, friendly and well presented. The walk from the bar/lounge area to the Knights Restaurant was stunning through the corridors of the castle and past a lovely looking staircase and when we walked into the restaurant I was overwhelmed as it was stunning and not what I was expecting. The arched ceiling, the lighting, the privacy of how the tables where set out we felt was very nice. We thought it all created a romantic setting. It was very secluded but included. The menu choice was good and the food was beautiful. The service was great too and again the staff were very professional, polite and very well presented. The prices on the menu varied so I would say they’d catered fo most people’s budget and it was your own choice on how much you spend Our nights sleep was comfortable and the walk back from the restaurant to the courtyard was well lit but again in keeping with been in a castle environment. Great use of mood lighting. My husband even went into the stocks on the was home (🤣) Breakfast the next morning again did not disappoint. The selection was fantastic and plenty of food to choice from Overall we can can not fault our experience. It was a lively venue with great facilities and very well presented. The staff where Courteous, polite, friendly and very well presented. I would recommend this as a place to go and stay. We must go back so we can stay in one of the castle rooms as I am sure they would be as good and maybe even more “quirkier” than the courtyard rooms which were very nice.

這家酒店性價比很高，具體體現在： 1. 離Sunderland火車站和公交車大站走路5分鐘左右，處於市中心，且走路2分鐘就能到bridges商場，周邊也有很多餐廳的選擇。 2. 由於是2022年新建的酒店，所以設施都很新很現代化，房間也比較乾淨。作為略有潔癖的我來説，是比較滿意的，但是枕頭上有一些不明污漬，所以我換上了自己的枕巾。設施給4星的原因是隔音效果太差，凡是經過門口的人講話能聽得一清二楚，不過晚上睡覺倒是比較安靜的。 3. 早餐選擇真的不多，到第二天大家都感覺吃膩了。價格也不算便宜，所以我個人不太建議在酒店吃自助早餐。 4. 酒店員工是比較友好的，也比較樂於助人。 總結：如果以後再去桑德蘭，肯定會考慮再住在這邊。（附圖為我住的酒店房間+酒店周邊拍的照片）

Stayed overnight, room top floor really not suitable if you have a mobility problem, table booked for 7pm went to bar area to have a drink beforehand, no seats so we asked where to go a member of staff showed us where to go. We sat down when another staff member said we had to move couldn’t sit there ? We explained we had been shown these seats to sit on . Anyway we ordered two Irish coffees. They took an age to come and then they were just tepid certainly not a nice hot Irish coffee , we alerted a waiter who said sorry I’ll get another well that didn’t happen. Food came and was. Lovely. An altercation broke out where the manager was called ,whom in my opinion made matters worse during which she used bad language within her altercation with guests think she was Lisa. . Our twin room was small but adequate spotlessly clean and the comfiest of beds a good nights sleep was had . Would I recommend. All I will say it was ok for a night , will I return I very much doubt it I’ll stick to either Ramside or Redworth hall . At check out we did mention our complaints to reception he was very apologetic . Sorry Bowburn Hall .

Really enjoyed our stay at Bannatyne Durham. The room was very clean and well set out with all amenities. The staff were also very helpful on arrival allowing us to check in way before formal check in time. The location is great, just a few minutes off the A1(M) giving great links, the bus stop is just at the end of the road giving access to the very regular bus services into the city centre. Also a large retail park next door. Would have preferred a proper double bed rather than the two singles put together. Main issue was the shower which only had half the screen and had a slow drain. Also find, which isn’t unique to this hotel, that the hotel is significantly overheated which combined with an excessively thick duvet made for a difficult night’s sleep. We booked directly which gave us access to the gym and pool for no additional cost. The gym was a little dated (needing new kit) and gym changing rooms weren’t the cleanest. Overall, very good value for the price paid. Would also stay again.