The Wellem Dusseldorf, Part of Hyatt

This is the most expensive hotel in this European trip. I originally had great expectations, but ended up being endlessly disappointed. Because I was going to watch the European Cup, this hotel belongs to the Hyatt Group. I trust Hyatt very much, so I booked a suite. I encountered several problems, and I’d like to help you avoid them: 1 This hotel was renovated from a court and is very special, so when you enter the door, you have to carry your luggage up by the guy on the porch and yourself. I have a lot of heavy luggage. I think this is very unreasonable and very laborious. 2. I booked a twin-bed executive suite. There were no twin beds, and the hotel did not set an executive floor. Finally, I was told that the room was full and could not be adjusted. I offered to get an extra bed to solve the problem. 3 Cleaning is unreliable. The bedroom had a bed, which was not clean. There were dead flies under the pillow at the head of the bed. It was disgusting. I immediately told the front desk to change it and no compensation was given. Ctrip is still reliable and compensated me a few hundred yuan to express my feelings. I think it's hard for a hotel to do well if its hygiene is so poor. 4The breakfast food was moldy. There are many varieties of breakfast, but they are all unpalatable. The fruit is also moldy! This one is really drunk and disgusting. Quality control is a mess. 5Breakfast service is poor. The service staff has a bad attitude and is inconsiderate. This is something I haven't encountered in other hotels, but this hotel is particularly obvious. 6. There will be no use of the restaurant on the day of the competition. On the match day of July 6, before we went to watch the game, we wanted to go to pitti for a meal before setting off. The results told me that I was not allowed to use the restaurant for an unknown reason! If this hotel costs 2,000 a night, I think it’s okay, it’s just at this level. Come on, this is a hotel that costs more than 6,000 for 9 nights. The service level is too bad! Especially dead flies and moldy fruits are so disgusting! Please boycott this hotel and don’t go!

It's not a 5-star hotel, the service is super poor, and the cleaning directly rushed in without knocking on the door