Hotel Terbaik di Duesseldorf dengan Spa

Ich muss sagen, dass mein dreitägiger Aufenthalt im Hotel Courtyard by Marriott Düsseldorf Seestern eine absolute Enttäuschung war. Trotz einer Reservierung im Januar und einem telefonischen Anruf, dass ich ein Zimmer in einem höheren Stockwerk entfernt vom Aufzug wünsche, wurde mir ein Zimmer im ersten Stock direkt neben dem Aufzug zugewiesen. Das Zimmer war auch noch Rollstuhlgerecht, obwohl ich explizit darum gebeten hatte, keins zu bekommen. Als ich mich beschwerte und darauf hinwies, dass ich vor Monaten eine entsprechende Buchungsänderung veranlasst hatte, wurde ich mit dem Hinweis abgespeist, dass der Empfang nicht die Zimmereinteilung macht und ich früher hätte kommen müssen. Meine Ankunft war jedoch nach 23 Uhr, also konnte ich nicht früher kommen. Weiterhin wurde mir erklärt, dass eine Gruppe Asiaten ihren Aufenthalt verlängert hatte und deshalb keine Zimmer frei wären. Das Zimmer selbst (Rollstuhlgerecht) sah aus, als ob es mehrere Tage oder sogar Wochen nicht bewohnt worden war. Es gab dreckiges Geschirr, der Sessel war kaputt, der Bürostuhl abgeschabt, es gab kein Bügeleisen und die Dusche war schimmelig. Als ich nach dem Manager fragte, wurde mir eine Karte ausgehändigt. Die Dame auf der Karte gibt es anscheinend nicht, da sie auch nach mehreren Tagen nicht einmal für notwendig empfunden hatte, mir den Eingang der E-Mail zu bestätigen, geschweige denn, eine Antwort zu geben. Besonders traurig ist auch, dass die Rezeption keinerlei Deeskalationsmaßnahmen angeboten hat, außer dass der Mitarbeiter nicht verantwortlich für mein Problem sei. Insgesamt kann ich das Hotel Courtyard by Marriott Düsseldorf Seestern nicht empfehlen. Der Service war unzureichend, die Zimmer abgewohnt und unangemessen teuer. Es gibt definitiv bessere Optionen in der Stadt.

A somehow strange experience, as so ambivalent. Pros: Very beautiful building, castle-like with high ceilings. Rooms are beautiful and well equipped, including the bathroom (shower is great). Perfect location, at the edge of the famous Altstadt (old town) and very close to the river Rhein. Cons: They have clearly issues with the service personnel. We arrived very late, shortly before midnight. I wanted to call the hotel to give them a heads up, in order to avoid them giving the room away. I had to call 3 times (at around 10 pm), and to wait like 10 minutes in the line, until someone finally attended the phone. Next morning, same experience with the room service. No one cleaned the room, despite us putting the ”please clean” sign at the door knob between 10 am and 1 pm. I had to ask the reception around 4 pm to please get the room serviced. The most annoying thing were the curtains. You have the fine transparent white curtain, and the heavy black-out curtain. The latter is so short, that it only covers half the window. In the moment the sun rises, it is as bright as day in the room (I am talking about room 223, in case the management is reading this). You either have an eye mask, or you are done with sleeping. Finally an advice: Despite the location, the hotel is very quiet. However, if you are in a room facing the road (most rooms don't), you will get your dose of old town-party noise, at least at the weekend.

Location was very convenient for me as I had business in the Seestern area (probably not the most convenient for downtown). Surprisingly nice and comfortable rooms. Excellent breakfast, and also enjoyed the sauna facilities. The rooftop bar was amazing during a warm summer evening!!

Lokasi hotel sangat baik, hanya di King Street dan Bar Street juga berdekatan. Ia kira-kira 100 berjalan kaki. Sorotan terbesar ialah sarapan pagi yang sangat baik, jika anda datang untuk hidup, anda mesti makan. Satu-satunya kelemahan ialah kemudahan hotel adalah sederhana, dan lobinya tidak seluas hotel lima bintang antarabangsa.

The room was of rather basic standard but sold as ‚superior‘. Furniture in need of an upgrade, walls scuffed, ripped linen and ripped net curtains. Coffee machine was leaking water. Parking at €24 per day is very pricey (beware: a lot of the bays at the front have trees overhanging resulting in bird drops on the car) There is a building site in front of the hotel, I am no expert but would say it will be there for all of May at least - noise started at 5:40am on a Thursday morning.

非常滿意，服務不錯

Overall, the hotel is a decent business hotel with modern rooms, a good breakfast at a nice location in Düsseldorf. You can hear the noises of a major thoroughfare and the heavy trams which use this thoroughfare in the rooms towards the back of building . So, if you are noise sensitive like me, the rooms in the direction of the park should be your preferred choice as they are perfectly quiet. The reason for the low evaluation is the following incident: when I arrived at the hotel in the evening after a long day and a business dinner, I had to find out that my room had already been prepared for the next guest. None of my personal belongings were left in the hotel room! As the reception had correctly confirmed my departure date during check in, there must have been obviously a miscommunication within the hotel about my departure date. I can accept that such miscommunication within a hotel can happen. However, what I cannot accept is the fact that my personal belongings could actually not be found any more in the hotel on that evening after I did inform the reception about my problem. I was provided that night with a toothbrush, a shaving kit and some other bathroom utensils. In the next morning, my belongings still had not surfaced so that I had to go to my business meeting with the same clothes that I had worn the day before. Right before my meeting started at 9:00 in the morning, I received a phone call from the hotel that my personal belongings had been found and were ready to be picked up at the hotel, 15km away from where I was at that point. After an intervention of the corporate travel manager, the belongings were carried to my meeting location by taxi and arrived before noon that day. On the positive side, the reception staff was very friendly and I was actually offered a monetary compensation for the lost clothes (something I declined, as I was certain that the belongings would surface at some point again; as I had to leave for my business meeting at that point in the morning, there would have been no time to buy new clothes. And buying clothes at 08:00 in the morning in Dusseldorf is a difficult undertaking anyhow). However, being “nice” only goes so far for a business hotel. For me, it is plainly unbelievable that the personal belongings of a hotel guest can just be removed from the hotel room and disappear for some time. I have now waited ten days for an official response from the Melia management, but as this response has not been forthcoming, I feel I would like to share this experience. May be there will be a reaction based on this post. If there will be, please do not tell me that you are ”committed to meet and exceed the expectations” of your guests. At least in my case, these expectations were not met.

the most important part of our staying in a hotel is the people who is providing services during your staying. I would like to congratulate the best attendance received from the employees: Hamadi (bar attendant), Sylvia (bar manager) and Raquel (receptionist). but at the same time, I must complain that the hotel must to hire more people to work at the breakfast time…

This was our 3rd stay while my husband was in Dusseldorf on business. We were so pleased to see some of the staff was back after Covid, as they always make our stay so pleasant. Zeinab is the hostess with the mostest, and Marcel and Tommy are excellent chefs, serving a delicious breakfast. Tommy even made me a special little cake for my birthday! Every evening Sabina, who has a winning personality, would serve us drinks at the bar and dinner a couple of evenings. Everyone goes out of their way to meet our needs and make us feel welcome. The hotel is very comfortable with every amenity needed. The location is close to several excellent restaurants, a little market, and a lovely walk to sit alongside the Rhine River. The Altstadt is a little bit of a trek but very doable. If you need an excellent taxi driver, have the desk staff call Mahmud.

ENG: I stayed in this hotel for 2 nights in October 2019. Great staff, always smiling and ready to help you anytime. I had a problem with the wending machine and the receptionist that was working in the night shift helped us taking out a good of 1st necessity from it immediatly, without any problems. The reservation was made by e-mail and the staff give us the possibility to pay at the check-in, giving just a credit card as guarantee. The card has never been used for pre-authorization. The room was really beautiful, with a view on a green park and artially of the airport. Free access to the SPA included in the reservation, very good point! Thanks a lot for the pleasant stay and see you again! ITA: Sono stata in questo albergo per fue notti ad Ottobre 2019. Ottimo staff, sempre sorridente e pronto ad aiutarci in qualsiasi momento. Ho avuto un problema con il distibutore automatico e la receptionist presente nel turno notturno ci ha aiutato a recuperare il bene di prima necessità immediatamente, senza problemi. La prenotazione è stata fatta via e-mail, e lo, staff mi, ha dato la possibilità di saldare direttamente al check-in, dando solamente una carta di credito a garanzia, sulla quale non è stata fatta alcuna pre-autorizzazione. La camera era davvero bella, con vista su un parco e parzialmente dell'areoporto. Accesso alla SPA gratuito, incluso nella prenotazione, un ottimo punto! Grazie mille per il piacevole soggiorno e alla prossima!