Me and my boyfriend stay here quite frequently. We have never really had any “serious” issues up until this last time. We got woken up at 6am by a family in a room near us. After we had a late check in the night before. My boyfriend called the front desk to see if there was anything they could do. He was being polite, and was talking calmly to Lynette, who was working the front desk. And she jumped down his throat and said that she was “sick of hearing his voice.” Completely uncalled for. Rude, and so unprofessional. It completely caught him off guard. Considering that we paid over $100 for one night of sleep, and didn’t get to sleep hardly at all, And then to have your employee respond to him rude like that?! Ridiculous. We have been loyal guests with you for quite some time now, but now after we were disrespected like that, we will never be returning again. Completely unnecessary.
Terjemah