Hotel berhampiran Natuurkampeerterrein De Reidplûm, Earnewald

Pleasant hotel, however without doubt the worst customer service I’ve experienced. I initially booked via booking.com where no upfront payment was required. I had to make an amendment to the booking and cancelled booking.com and booked Direct with hotel. I was travelling with my wife for business and to meet with Dutch colleagues at the hotel. On arrival at the hotel, I was informed they had 2 bookings for me. I advised this was a mistake and the receptionist told me that it was ‘no problem’ and the second room would be cancelled. The next day I received an email cancellation with an invoice for the 2 nights which had been taken from my company credit card. I explained that the booking was an error but the response inferred that I was lying and had booked the room for other unknown guests. Had I have known I was being charged for the room, I would have found someone somewhere who could have used it. Eventually after some e-mails I was offered a refund for the 2nd night on the basis that the hotel wasn’t full that night. I asked for a manager to review the situation and for refund to be credited back to card I paid with. I have received no further communication from the hotel or any refund. I spoke to my bank who advised the hotels position was that 2 bookings had been made and were therefore chargeable despite e-mails to contrary re refund for 1 night. I have stayed in a number of hotels in The Netherlands for business and never experienced such poor service. On a plus point, the hotel is quite nice and is in a nice town, but will not be visited again by me.

Heel vriendelijke personeel. Plattegrondje ontvangen van de stad. Op de kamer koffie en thee, maar ook frisdrank aanwezig (gratis). Procedures m.b.t. parkeren verliep soepel en klantgericht. Kortom: er zijn veel hotels die hier nog een voorbeeld aan kunnen nemen.

On the one hand, it’s very cool to be able to say we stayed in a palace. We could easily tell one of the larger meeting rooms had been a place to entertain many guests, maybe even a ballroom. The yard behind the hotel is lovely and inviting. The staff were helpful. The breakfast buffet was typical for European hotels, and we found the variety of Dutch breads, cheeses, and sprinkles a nice touch. The location in the center of town can’t be beat. Our bed was comfortable, as were the pillows. Being able to open the windows was wonderful, since we like to sleep cold. They even provided a fan that we could use both to keep the room cool and give us some white noise On the other hand—someone needs to put a lot of money and love into this place. It is in desperate need of a major facelift. We stayed on the first floor and the carpeting in the hallway was terribly stained and worn—sometimes right through to the floor. While the carpeting in our room was a tiny bit better, it looked so bad, I didn’t want to walk barefoot on it. The walls in the hall and in our room desperately need to be painted. I wouldn’t even sit on the furniture upholstered in cloth in our room. Everything was saggy and worn. I was also put off by the door locking with a key that only worked part of the time. There was no safe in the room and because we only had an old-fashioned key, we carried everything of value with us wherever we went. For quite some time, I wondered if I just didn’t have an adventurous spirit and needed to remember that perhaps standards in other parts of the world are different from what I’m used to. And yet… While having to park 500 meters away was a pain, I completely understood that Leeuwarden wasn’t constructed to accommodate parking lots near hotels. That’s simply the hotel and town’s historic roots. Would I have liked plush towels? Yes. Not a dealbreaker. But I still can’t get past how many areas hadn’t had attention for so long and what amazing potential the hotel has if someone would put some loving care into it.

What a great experience. Clean, modern, outstanding breakfast buffet of hot and cold items, and the most responsive front desk I’ve ever had. Great bicycle storage right inside. Barely a mile from the train station. And when I left a shirt and pants in the closet, they found them and saved them for me.

La habitación que nos otorgaron era para discapacitados, la ducha fue incómoda ya que dejo todo el baño mojado. Precio alto para la calidad de la habitación.

Travelling several times a month with work you never know what you will find when you first arrive at a hotel. This is a real gem, a lovely little hotel in a small village. The rooms are either in the original villa, and have lots of character, or in the purpose-built new wing looking over the garden. I was in the villa. The room was comfortable, clean, quiet & with lots of space. The bed was comfortable. There is parking available on site. The staff were friendly and efficient. Good value. The restaurant had a 'surprise menu', where you say how many courses you want, whether you want the vegetarian options, and if there are any foods you don't like, and you are brought your 'surprise' dishes. Excellent food, really good quality.

Excellent hotel, on a quiet spot next to a pond, entering the lobby with a cosmopolitan touch already makes you feel happy. We had a splendid 4th floor corner room in the ‘tower’. Upgrade rooms are located in another building and have a terrace, we didn’t miss it as it was cold and the big windows with lots of view are more then convenient. Excellent bedding, big bathroom also with a window on the surrounding nature. We had a reasonable dinner in the large and fancy restaurant. Excellent breakfast.