Hotel berhampiran Roosevelt Street Park, East Baton Rouge Parish

Economic but convenient

When I arrived at the hotel no one was at the front desk and I waited about 10 minutes for someone to help me. I had reserved 2 rooms for May 1, one night. Room #1 was booked as ”2 Queen Standard Comm Access Roll Shwr” for a disabled person. Room #2 was reserved as ”1 King Bed Suite”. After checking in mid-afternoon we arrived at our rooms to find they were not what we reserved. Going to the desk I was told by the clerk that room #1 type ”2 Queen Standard Comm Access Roll Shwr” didn't exist, they had no handicapped rooms available, but they had a non-handicapped room with no roll in shower and 2 queen beds. Room #2 was reserved as ”1 King Bed Suite” and they were able to find one for me. Why would H.I. allow me to book a handicapped room described as ”2 Queen Standard Comm Access Roll Shwr” if that room did not exist? In my room I attempted to log onto the network but found the Wi-Fi was not working. I again went to the front desk where the clerk confirmed that the Wi-Fi was not working and had been out all day. Period. She didn't volunteer to do anything about it. Obviously no one had done anything about it. After some prodding from me she called the hotel manager who told her to consult the procedure manual for what to do. Opening her manual she found that she should call tech support. Period. After some more prodding she called tech support who said they would ”work on it.” This is inexcusable as action should have been taken as soon as it was found the Wi-Fi was down that morning. It was apparent the clerk did not want to be bothered. The Wi-Fi did come back some time later but the bandwidth was extremely low. The hotel itself appeared to be somewhat neglected in comparison to other H.I hotels I've frequented, as if the management was looking for the cheapest way to maintain it (cheap facial tissues, cheap toilet tissue, half-hearted cleaning of common spaces, etc.). The employees were not all that friendly. The only reason they get at least one star from me is because the breakfast was good. I definitely will not stay at this particular hotel in the future.

性價比是不錯的酒店，可以的