Hotel berhampiran BP Whiting Refinery, East Chicago

I’m glad to say I’m always excited to visit this property because it’s not about winning every time but the cheerful people that service me. Love the winter here I mostly stay overnight when I visit and the hotel team is great

I glad to you guys help me always!! The hotel is very cling also is in remodeling but The manager give me another room ….. so I’m so happy and I recommend this hotel to any family.

Comfortable and affordable. A bit difficult to get to. You can see it from the expressway but then you have to drive at least a mile around to get to the hotel itself. And either eat before you get there in the evening or you will have to drive quite a ways to find a restaurant because it is quite isolated. We did DoorDash and that worked OK. There was a stain in the carpet, but otherwise the room was very clean, including the bathroom, shower, etc. If in the area, we would use this hotel again .

This is our go-to motel when staying in Northwest Indiana. Welcoming lobby area where everything is spotless and tidy. Halls and vending areas were well maintained. Our room was very clean and refreshed daily during our week stay. A/C unit was one of the quietest we've experience in a long time. No grumbling and rumbling every time it turned on. Room lighting was good, towel and linens were more than nice, very good mattress and room seating. No complaints at all. Front desk was always friendly and helpful. Whenever we saw staff at the desk they always took time to smile and say hello. Jay took care of us at check-in and was extremely kind and outgoing, a great personality for this position. We met Tina taking care of the breakfast area and had a nice conversation with her, very personable. Breakfast always included hot items like eggs and sausage/bacon as well as a waffle maker. Plenty of fruit, cereal, yogurts, muffins and always presented well. Area is kept spotless. After driving 10 hours to get home to GA, my wife realized she left her prized make-up mirror behind in our room. She contacted Ash the next day who quickly confirmed the oversight on our part and was more than happy to box up the item and send it to our home. So extremely kind! I may be missing a few names (David and Kendall? and others) but everyone was so nice. This motel may not a fancy pool but it has everything one needs for a comfortable stay, the most important to us is being a kind, friendly staff, clean, comfortable accommodations and a nice breakfast to start the day. It's in a great area for restaurants and shopping, pretty much anything you need. Well lit parking area, always a safe feeling. Will stay here again in the future, high recommend you give them a try.

Well upon arrival the hotel clerk “Female Sam”, couldn’t mangage to check us in. We had 5 rooms booked and had an issue with one of the rooms, that because I booked with Booking.com. Sam had no idea what she was doing and simply left it to us to figure out by contacting booking, but as it did turn out it was an issue on the hotel part to resolve with booking.com. After about at least a hour it was definitely resolved between hotel and booking.com as I tried to tell Sam in the beginning. This girl had No skills what so ever to handle her job, which made a frustrating start to our 1 night there which we were trying to get to a 90th birthday party. The room was not bad, but BRING your own pillows for theirs are flat and useless. The noise through the night past midnight was continuous, screams banging on the walls and running down the hallways till at least 2AM. And the morning after we had to deal with what smelled of dirty diapers in the hallways to the elevator. So Good Luck, but never a choice hotel for again!!

O.K., people. Clarion is not a luxury brand. But this Clarion is a nice one. My son and I spent three nights at this hotel. We were in Chicago for a paintball tournament. The parking lot is newly paved, and the lights were bright and well-placed. The lobby is nicely decorated, and the furnishings appear new. There's a restaurant, but we didn't eat there and the only thing I heard about it is that they serve breakfast. The bed was amazing, like other reviewers have mentioned. The mattress was just right, the sheets were soft and the pillows were clean and plump. The bathroom fixtures were a little run-down, but it was clean. The night manager won't win any congeniality awards, but he got the job done (except when our toilet clogged and he handed me a plunger and told me to return it once I was done with it). The day staff members were pleasant. If I need a budget hotel, we'll definitely consider this one again. But pool was undergoing maintenance when we were there, but we didn't ask when it might open again.

I travel over 100 days a year for my job and stay exclusively in Wyndham properties, and write reviews for most. The good: parking lot was clean and well lit on arrival. I reserved through the Wyndham app, so check in went smoothly. My room was very clean, with a comfortable bed and pillows. Laminate flooring throughput the room. Updated fixtures with plenty of plug-ins. Most of the stated amenities were in place, the in room coffee and small refrigerator, but no microwave for some reason. The hotel does have 2 luggage carts. My air conditioner/heater worked quite well. There is a drink machine and snack machine near the lobby. The not-so-good: the staff was non-existent, nobody at the front desk the three or four times I checked. The TV had only 13 channels, most were locals Only one coffee cup for the in-room coffee. I checked out early so i can't comment on the breakfast. I'd stay here again if needed for work, but I'd bring some movies to watch.

We spent the night there while traveling home from vacation. Since we are Diamond members of Hilton, we try to stay at a Hilton family hotel. This hotel was rated pretty well so we figured it was a decent place to stay. We had some valuable items in our car that needed to come into the hotel with us and I loaded up the cart to take them into our room. Heading into the hotel, a gentleman informed me that someone’s lovely child had pulled the fire alarm and the elevators wouldn’t work. So we had to haul all of it up the stairs with no one to assist us (my husband had major surgery a little over 6 weeks ago and should not have been lifting these heavy things). There was pink ice cream hardened on the carpeted stairway that no one had addressed. Arriving into our room, we were greeted by drapes that had been shredded by someone (see picture). This definitely did not live up to Hilton standards. I would have left then but it was 10pm and we were exhausted. In the morning, I was going to take a shower but it looked so nasty there was no way I was going into it. I then called the front desk to see whether the elevator had been repaired yet…it had not. However, the phone in the room didn’t work so I had to call them from my cell phone. I asked to speak with the manager to address the issues we had with this room and was told it wasn’t only my room but that they were going to remodel the place and weren’t fixing things that needed to be repaired. I also mentioned that no one had offered to help us bring our items up the stairs the night before and there was no offer of helping us bring these items back down either, after my sharing with her the fact that my husband had surgery recently. We will never know if this is the truth because we will NEVER revisit this dump.