Hotel berhampiran Riverside Markets, East Fremantle

We booked one night for myself, my husband and my 8 months old son. On the day we checked in we hired a baby cot for the little one and they dropped it off to the room where I found it faulty. My husband called the receptionist to change it but no answer, so he went downstairs myself to ask her to come to the room and help. She didn’t come and said I can take another one instead because she was on a rush. The 2nd cot was faulty too and my husband called the receptionist again and she refused to come and have a look or help. She then said that she is waiting to go home - even it was well before reception closing time - and can’t help and said we can take the baby to sleep on the double bed we have. I got very upset and went to the reception to ask her for her help to fix this issue or call someone to help specially it was only one night stay and it was my birthday. The receptionist said she has Uber waiting for her and she has to go and said to me abruptly that I needs to leave the reception right now (!!!)or she will close the reception and lock her in - as her uber was already at the door!!! Yes exactly that’s what she said , she would lock me in with an 8 month old baby in the reception room for the whole night. My husband said to the receptionist that it’s not appropriate to talk like that it’s a hotel that provides service and we can’t be left or treated like that. She said if she was to call someone to come and fix the baby cot she will charge us hundreds of dollars as it’s not her job. We had to go back to the room as the situation got so damn bad . The other receptionist we met when we MAs the booking was brilliant and so are the other staff members including the restaurant. The hotel lobby location is great. However, Luisa the receptionist dealt with our request in a very bad, unprofessional, and disrespectful way. Threatening your clients to lock them in the hotel facility for the night just because she already called the uber and didn’t want to spend an extra minute to help her clients is extremely rude and I have never encountered anywhere in the world.

Very excited about this speciality stay as it was stated the old prison facilities and had to try this experience. Was hesitant to share room with others so we took the entire unit by ourselves. The facade and surrounding like common area is nice and feels warmth. The single unit is using the cell units while the unit that we took is a newly erected wing so it's not the prison wing thus don't feel like prison but otherwise the outside and everything gives the prison vibes. Definitely recommended and must give this place a try at least once!

Excellent location and with historical significance. Nice touch to provide complimentary minibar drinks and snacks. Unfortunately, there were inconveniences experienced. First, light bulb to entrance door was spoil. Next day, fridge was not working. Third day, wifi was not working.

Stayed for three nights pre cruise. Very comfortable, smallish room, lighting was not so good, but the location and staff were excellemnt. Just around the corner from many restaurants and a short walk to the Fremantle Markets. Close to Fremantle station. Breakfast was really good, fresh orange juice, meusli, youghurt and berries, plus bread and the very best ever fruit loaf to be toasted. A selection of teas and two coffee machines - free local newspapers as well. At night from 5 -6 free glass of wine or beer, plus cheese next door - a very nice way to start the evening. Staff were very friendly, and informative, and we were able to wait in the breakfast/reception area after check-out, until it was time for our taxi. Hightly recommended

Loved this hotel. I was a little nervous about some of the review/descriptions describing it as shipping containers -- but once you are there, it just feels like any normal hotel. The rooms are compact, but totally sufficient. The design is great, beds are super comfortable, AC worked well, bathroom was really nice. And the service was fantastic. It's a boutique hotel and you really felt the personal touch. They warmly greeted us on arrival, were happy to store our bags, gave all kinds of great advice, etc. On the morning of our check-out, we had to get an early start and hit the road at 7am (to catch the 7:30 ferry to Rottnest Island). Breakfast starts at 7am, so when we asked the night before if we could get some kind of to-go box, the lady at the front desk said she would just arrive a little early in the morning and have everything ready at 6:45 so we could eat something before we left the hotel. Amazing! They also let us just leave our suitcases in our room and said they would bring them down and store them at the front desk. We really felt like they actually cared about us and were willing to do whatever to make our stay great. Highly recommend!

The Norfolk suited us perfectly for our overnight stay in Fremantle. Centrally located; friendly staff; good WiFi. The welcome drink (ie a pint each) was greatly appreciated on a hot Sunday afternoon! Our room was clean and organised. Great to have a Nespresso machine in there for a decent coffee. The tea selection was excellent too. The shower was awesome.

I would call this hotel ”very average” the only good thing it really has going for it is the location which is great. The hassles started when we had a flight cancelled by Virgin. Despite speaking to the manager, the hotel would not credit is for the 1 night lost (or extend our stay by one night). No negotiation. No refund. We had upgraded our room to a pool view. You can see from the photo that it is more a car park view. I can't say I have seen a bigger car park. It was that big it almost shut out the daylight. I did complain and we did get moved after 1 night to a slightly better room. I overheard a conversation from another customer who was similarly unimpressed. The hotel are being disin genuous with their advertising. It's a large conferment hotel with very basic customer service. The breakfasts are average. The rooms are tired Or room wasnt cleaned one day and when I enquired the answer was ”they were too busy”!!! I summary only stay here if they're is morning else in female.

I had a lovely stay at The Local Hotel. The staff was very helpful and accommodating. We had plans to spend a night on Rottnest Island before checking in for two nights at the hotel, and they kindly allowed us to store our luggage a day early. It was such a big favor and made our trip much more convenient. When we arrived, our luggage was already in our room, which was a nice touch. The room itself was stylish and modern. We opted for a corner room, which had three large windows, filling the space with natural light. The lighting in the room was also well done, creating a pleasant ambiance. Although the toilet and bathroom were shared, and there was some noise from the bar's music, the overall experience was enjoyable. These minor inconveniences were overshadowed by the positive aspects of our stay. Overall, I think The Local Hotel as a lovely place to stay. We had a nice experience.

fantastic location ! woke up to a lovely harbour view , fresh air , directly opposite the ferry trrminal, where you can just hop on the ferry to cross opposite to cbd, downtown, chiantown etc in a mere 10 mins ride ! hotel is clean, new , come fully fitted with kitchenette, onsite carpark is available , also theres a free washing machine and dryer at level 2 and BBq pit which was awesome