Our room reeked of urine and on the floor was evidence of the unit not being cleaned before my wife and I accessed the room. We alerted staff and we were given an excuse of it being a let room, unable for the urine scent to removed, and was handed a can of Lysol. We called ******* and they handled the situation in the lower level manner that has recently handled poor service handlings by their hotel partners. Again, our last 4 ventures with ******* have been below the standard they once had. We have 2 more bookings with ******* and have decided to not utilize the service any longer. We are sorry to live but the ******* we once enjoyed in turning to establish our travel accommodations is not the same and seems to be long gone.
Terjemah