Hotel berhampiran Hairmyres, East Kilbride

We travelled from Ireland to stay in your premises for 3 nights. Everything seemed OK on arrival. We went to the room but I had to make a complaint to reception about the shower which was not working correctly ( as stated on your website ensuite rooms are refurbished to luxurious standards), I wouldn't call a shower hose from a mixer tap luxurious. To this I didn't get a satisfactory answer. We left immediately without having  a good inspection of the room as we were pushed for time to meet with friends for dinner. On return that evening as we were about to go to bed we pulled back the bed clothes and saw what looked like body hairs  on dirty sheets. On closer examination we saw a filthy duvet cover, undersheet and a badly stained mattress which was absolutely disgusting. There was also a bad smell from the bathroom among other descrepencies which I won't go into now. We made the decision not to stay so I went to reception to complain and request the return of my payment as the room was not fit for purpose and I feel that it was mis sold to us. I brought your supervisor to the room and  Of course he dismissed my complaint and queried why we left it so late to bring this matter to his attention in a way that was condescending to me even after explaining  the reason. This was extremely inconvenient as we had to find elsewhere to accommodate us at short notice which proved costly, having to book into numerous hotels to cover our trip.

I really wanted to leave a great review for this hotel. We stayed for an ultimate spa break to celebrate my daughter finishing her exams and leaving school. She was really looking forward to it. Our initial impressions were good, the grounds are beautiful and the reception staff were attentive and friendly. When we reached our room we were a bit disappointed as the room wasn’t to the same standard as other McDonald hotels we have stayed in and sadly that became our constant thought throughout the whole stay. The decor is very tired and the whole place could do with an overhaul. Paper peeling from walls, we had tissue paper stuck underneath the handles on the windows to keep them closed. The relaxation room of the spa was horrible as the ceiling looked mouldy and the paper was peeling off the walls. We had dinner the first night. We had looked at the menu online however it was totally different when we went into the restaurant and the choices weren’t great. We ordered cocktails and both agreed they were the worst cocktails we had ever had, they cost £9.95 each and I didn’t drink mjne at all. Breakfast the next morning was shambolic, there was 8 of us in the restaurant and the staff were running around like headless chickens saying they were so busy and tables weren’t cleaned, we waited a ridiculous length of time to order our food and it took forever to come. We had afternoon tea booked as part of the deal, again it wasn’t great. It had obviously been made well in advance of our booking time and the break on the sandwiches were hard and the cakes cheap and uninteresting. We ate out elsewhere our second evening. We both enjoyed our spa treatments which helped rescue the weekend. Breakfast on our final morning was better as it was a buffet style although we had to wait ages to ask staff for plates as there were none available to lift up (apparently the plate warmer was broken so they weren’t leaving plates out). I think that the staff of Crutherland House are doing the best they can however something has gone wrong with the running of this hotel and it needs attention . We wouldn’t recommend it to friends and next time will go somewhere else

Two days at The Open at Royal Troon this week (Jul 24) and searched TA & Google for convenient hotels. Stumbled over The Redhurst - 30 min drive from golf course. So - took a punt. WOW - WHAT A FIND! OUTSTANDING value for money. Very modern and lovely furnished small hotel. Restaurant was excellent. Bar - well designed and great buzz. Bedroom, though not huge, was good enough and really well furnished, equipped and super comfortable bed and delightfully presented. Ver clean, well furnished with great in room nibbles ( be warned!). Ensuite with shower was well designed and furnished. Dinner menu was not large but more than adequate - simple straight forward good nosh. Crispy BBQ chicken strips , as a starter, is a must- delicious . Their steak & ale pie - WINNER! Meat quality was excellent & plentiful. All freshly cooked, hot and very very tasty. BUT.. the absolute star(s) of the show were the staff. Rarely have I met such young, motivated and customer focussed staff. From front desk, through bar to breakfast & dining staff - all were simply outstanding. They could not have done anything to make our stay any more pleasant. OUTSTANDING! I would highly recommend this hotel whether visiting on Scottish golf tour or Glasgow.I will be organising a golfing trip back to the West coast & will definitely be visiting again this lovely hotel. Thankyou to all the staff!

This was one of the best ever experiences I had in my 20 year long travel and stays. Especially I would like to mention this girl on reception the day we checked in, was excellent and exceptional. This hotel is no less than 5 star. I will recommend to everyone plz do try once and you will see it for yourself

Thank you to the staff, as a solo traveller I was quite nervous but I felt so safe. Check in was smooth and friendly. The hotel is clean, stylish and smart. You need your room key to use the lifts so I felt so safe going to my room. I stayed in a double room and it was so spacious! Everything was tidy and well placed. Even though there was a fun fair on the next street it didn’t really bother me when I shut the window. It was my first time staying in an apart-hotel and I would definitely recommend! I didn’t know that having ice in the freezer and cutlery would make me so happy haha. I could chill my water and have a lovely meal in my room without having to fork out for a more expensive takeaway. I used the Tesco express down the street to get myself fresh food. The bathroom had a lovely heated towel Rail too so I had the warmest, fluffiest towel! Down in the lobby they have a Brita water filter, board games, extra kitchen equipment and food and drink. Will certainly return if I ever visit Glasgow again!

Had a wonderful stay Staff were very friendly and helpful Food was nice Leisure facilities were amazing Swimming pool was nice and warm + great spa

The lighting in the whole building is very subtle. Nice and relaxing music and atmosphere. Only one hand and bath towel in the bathroom and, although there were more in the bottom of the bed, we were unaware of where to find these until we checked out. I was in the shower before I realised there wasn’t a second towel and it was too late to phone reception. Booking had 2 names for the room so we would have expected adequate towels in the bathroom or visible in the room rather than under the bed.

I recently stayed at the Moxy Hotel in Glasgow and had a fantastic experience. From the moment I walked in, I was impressed by the hotel's trendy and vibrant atmosphere. The lobby is stylishly decorated with a modern, playful vibe that immediately made me feel welcome. **Room:** The room was compact but very well-designed, maximizing space and comfort. The bed was incredibly comfortable, and I appreciated the high-quality linens. The quirky decor added a fun touch, and the smart TV with streaming options was a nice addition. The bathroom was clean and well-equipped, with a great shower. **Service:** The staff at Moxy Glasgow were friendly and efficient. Check-in was quick and hassle-free, and the team was always available to answer questions and provide recommendations for local attractions and dining. **Amenities:** The hotel's amenities are impressive for its price point. The bar and lounge area were lively and a great place to unwind with a drink. The 24/7 grab-and-go food station was convenient for late-night snacks. Although the hotel doesn't have a full-service restaurant, there are plenty of dining options nearby. **Location:** Moxy Glasgow is centrally located, making it easy to explore the city. It's close to public transportation, shopping areas, and major attractions, which made getting around very convenient. **Overall:** Moxy Hotel Glasgow is an excellent choice for travelers looking for a stylish, comfortable, and affordable stay in the heart of the city. The unique design, friendly service, and great location make it a standout option. I would definitely stay here again and recommend it to others. --- I hope you find this review helpful!